Refund of deposits due to casino not closing account down after several email requests to self exclude

[jcrdd8rmsr]

Well guys in bit of a mess, have support around me so will get through it. 9 months ago I lost decent bit of money so I emailed cipherwins24 to close account, stop emails due to gambling issues. They sent me a form to fill in but had no access to printer. 6 days later upgraded to VIP with manager. Needless to say happened few more times and after each heavy loss in would email to close account - nothing happens. April I stated I had suicide thought which did stop the emails for 1 month and account was closed for this period, but the promotion emails started again 

 

I've asked for refund of all deposits from the first self exclusion request but they have rejected this as i didn't fill in the form. The self exclusion form only lets you exclude for 1 month also! Any help what to do next 

[Afi4wins]

@jcrdd8rmsr Hi there and welcome to the forum.

Geees, trying to resolve your problem/s may be a really tricky thing indeed!

The casino cannot refund any of your deposits because no self-exclusion had been activated by you at their casino.. Some casinos do not close any of their customer's account but would ask them to use the Responsible Gambling Tools instead, which the casino did ask you to do.

You can label all their promotional emails as junk, so you don't have to read them. Unsubscribing may or may not work, as I myself keep getting unwanted emails that I have unsubscribed to.

Have you applied for GAMSTOP assistance yet?