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The more digging I've done on the casino just seems a total sham, closing players accounts when they get winnings. There not even licensed to gamble at all never mind the UK. Yes I've gamstopped but this is an offshore casino. look don't get me wrong I deposited the money it's my own doing but they are praying on vulnerable players, don't give an option for permanent exclusion. 30 days then they promotional emails start again. I've asked several times to permanently close account due to gambling issues you do not need to print and sign a form for a 30'day exclusion anywhere in the world

Well guys in bit of a mess, have support around me so will get through it. 9 months ago I lost decent bit of money so I emailed cipherwins24 to close account, stop emails due to gambling issues. They sent me a form to fill in but had no access to printer. 6 days later upgraded to VIP with manager. Needless to say happened few more times and after each heavy loss in would email to close account - nothing happens. April I stated I had suicide thought which did stop the emails for 1 month and account was closed for this period, but the promotion emails started again I've asked for refund of all deposits from the first self exclusion request but they have rejected this as i didn't fill in the form. The self exclusion form only lets you exclude for 1 month also! Any help what to do next