Instacasino withdrawal issue

[Roomo80]

Hi

I was just wondering if anyone has had any issues with instacasino? I withdrew £700 which they say they processed on the 9th June and still waiting. They pride themselves on fast payouts and are adamant it will reach me "sooner or later" but I'm getting a little frustrated

[cocopop3011]

Hi

I was just wondering if anyone has had any issues with instacasino? I withdrew £700 which they say they processed on the 9th June and still waiting. They pride themselves on fast payouts and are adamant it will reach me "sooner or later" but I'm getting a little frustrated

 

So the casino are saying they processed and approved the funds on the 9th June? Which payment method are the funds going back to?

[Roomo80]

Hi,

Yes they say 9th, the only withdrawal method they offered was bank transfer, I had to give Iban an swift code, they're insistent I wait until the end of the day on the 23rd

[cocopop3011]

Hi,

Yes they say 9th, the only withdrawal method they offered was bank transfer, I had to give Iban an swift code, they're insistent I wait until the end of the day on the 23rd

 

Bank transfer does indeed take longer but from my experience not this long. Are you sure you gave them the right iban and swift code? I remember once (not at this casino a different one) I had one digit wrong and the withdrawal didn't go through. It was returned to the casino and I had to re-submit the withdrawal. But it does seem strange that you haven't received the funds especially when they state their withdrawal time frame for this payment method is 24-72 hours!

 

I know it's frustrating but I think it would be a good idea to just wait until the 23rd now like they have suggested and then see what happens. If after then you are not happy with what they have said you can of course Submit a complaint.

 

Keep us updated.

[Roomo80]

Yes I asked them to reiterate back to me the Iban and swift code which was correct, they say payment left their account, I will wait and let you know. Thank you for your help x

[cocopop3011]

Yes I asked them to reiterate back to me the Iban and swift code which was correct, they say payment left their account, I will wait and let you know. Thank you for your help x

 

You're welcome. See what happens tomorrow and if you haven't received the funds see what their protocol is. I do hope they arrive soon though!

[Roomo80]

Hi,

Still nothing today, they have now said if I don't receive tomorrow, they want a copy of my bank statement from the 9th up until the present day,then they will investigate, they have no time frame of this. So frustrating!

[Fiekie247]

Remember any international/swift transfers can take from 5 - 10 business working days to debit/credit cards. So today would only be the 7th business day. When i do wire transfers from Neteller to my Debit/Credit card, it took about 8 days the first time and the 2nd time 5 days. So its different all the time. Plus as far as i know with us, when the money hits the bank, they check where its coming from, it needs to bypass the reserve bank and exchange control and then only placed in your account. Foreign payments also needs to be released by you and you need to explain sometimes where the funds are coming from. As mentioned this is how complicated things can get in South Africa for foreign payments. Not sure if this apply in your country. I am sure it will come give it up until the 10th business day before opening an official complaint.

 

Good Luck and hope you get all your money soon.

[Roomo80]

Remember any international/swift transfers can take from 5 - 10 business working days to debit/credit cards. So today would only be the 7th business day. When i do wire transfers from Neteller to my Debit/Credit card, it took about 8 days the first time and the 2nd time 5 days. So its different all the time. Plus as far as i know with us, when the money hits the bank, they check where its coming from, it needs to bypass the reserve bank and exchange control and then only placed in your account. Foreign payments also needs to be released by you and you need to explain sometimes where the funds are coming from. As mentioned this is how complicated things can get in South Africa for foreign payments. Not sure if this apply in your country. I am sure it will come give it up until the 10th business day before opening an official complaint.

 

Good Luck and hope you get all your money soon.

[Roomo80]

Hi thanks for your response, Iv been told they processed my payment on the 9th June so today is the 9th business day, it's all so frustrating, especially when the site say 24-72 hours. Hopefully it will be with me soon,

Thank you

[Fiekie247]

Hi thanks for your response, Iv been told they processed my payment on the 9th June so today is the 9th business day, it's all so frustrating, especially when the site say 24-72 hours. Hopefully it will be with me soon,

Thank you

Hi Yes

 

Thanks for correcting me. I think they process and dispatch maybe withdrawals within 24 - 72 hours of requesting a withdrawal. But Wire transfers normally takes anywhere from 5 - 10 business days.

 

Also note sometimes banks hold your money as well and release it when they feel like it. This happens, they will invest and gamble with it making interest etc. I mean my bank would even still charge me conversion rate per USD to my currency.

 

You never know. Did you by any chance call the call centre of your bank and ask if anything is on hold for you. Because i did this once and they explained to me it has reached my bank but it needs to stay on hold for 2 days because of certain checks they were doing.

[Roomo80]

Hi

Yes iv contacted my bank (natwest) and they say they cannot see anything holding or pending to reach my account, instacasino are driving me crazy, I definitely won't be playing on there again!

[ValDes]

Hi thanks for your response, Iv been told they processed my payment on the 9th June so today is the 9th business day, it's all so frustrating, especially when the site say 24-72 hours. Hopefully it will be with me soon,

Thank you

 

Hello and welcome to AskGamblers. 

 

Like the other forum members said already, keep in mind that an international bank transfer could take some time, actually anywhere between couple of days to couple of weeks, usually 3-5 business days. Providing the fact that you are most probably UK player /you mentioned casino owe you 700 GBP/, I wouldn't expect such bank transfer to take more than 5 business days at the worst delay scenario. In other words, you'd better consider the idea of using AskGamblers Casino Complaints Service /AGGCS/. 

[cocopop3011]

Roomo80 - Have you had a reply from the casino.?

[Roomo80]

Hi guys, thanks for your input, money still not there, sent my bank statement as they asked, six hours ago and still nothing, all Tey said is,they will try and trace the payment and they don't know how long it will take,I'm fuming

[cocopop3011]

Hi guys, thanks for your input, money still not there, sent my bank statement as they asked, six hours ago and still nothing, all Tey said is,they will try and trace the payment and they don't know how long it will take,I'm fuming

 

Oh dear!! That's so strange. Are you from the UK?

[Roomo80]

Yes I'm from the UK, iv never ever waited so long for a payment to reach my account, it's ridiculous. They kept me waiting all this time and now they don't know anything, safe to say I won't be playing on there again!

[Roomo80]

Iv just received an email telling me that asking every day won't make it any quicker and if I continue to keep asking they will refrain from replying to me!

[cocopop3011]

Iv just received an email telling me that asking every day won't make it any quicker and if I continue to keep asking they will refrain from replying to me!

 

Whaaaaat!!!!! That is so rude.

 

Have they even given you a timescale?

[Roomo80]

I know, extremely rude,I'm quite shocked to be honest. They've given me no time scale at all, they just keep saying their finance department are investigating and to be patient. I emailed very politely asking if they had an update and got that very rude response. Seems to be the same two people emailing me,if I email a complaint, it will go to the person I'm complaining about. Feel as though I'm getting nowhere fast and now they're telling me not to contact anymore, what on earth do they expect me to do x

[cocopop3011]

I know, extremely rude,I'm quite shocked to be honest. They've given me no time scale at all, they just keep saying their finance department are investigating and to be patient. I emailed very politely asking if they had an update and got that very rude response. Seems to be the same two people emailing me,if I email a complaint, it will go to the person I'm complaining about. Feel as though I'm getting nowhere fast and now they're telling me not to contact anymore, what on earth do they expect me to do x

 

Well Roomo80, my personal opinion is there is no way the casino can expect you to never ask them for an update on the withdrawal! It's your right to know what is happening. So I suggest you know Open a Complaint.

[Roomo80]

Yes I think I'm going to, there are no straight answers and they're really rude x

[cocopop3011]

Yes I think I'm going to, there are no straight answers and they're really rude x

 

Hopefully with a complaint active they will be able to give you a direct answer or at least a timescale you can expect to wait! Keep us updated and I hope it gets resolved soon for you.

 

When opening a complaint try and give as much information as possible. If you need help you know where we are!

[Roomo80]

Thank you, I emailed them and informed them that I was going to submit a formal complaint, true to their word, they are no longer responding so I went ahead and did it. Hopefully I will get some straight answers, thanks for your help x

[ValDes]

Thank you, I emailed them and informed them that I was going to submit a formal complaint, true to their word, they are no longer responding so I went ahead and did it. Hopefully I will get some straight answers, thanks for your help x

 

Your complaint has just been accepted and processed. 

 

http://www.askgamblers.com/casino-complaints/messed-around-by-instacasino

 

Hope this could speed up the payments a bit.