Spinhub Casino Scamming Multiple Customers - Faking Documents.

[Saint90]

Hello AskGamblers,

I honestly do not even know how to describe this properly, because I am still quite shocked by what has happened.

I have always trusted AskGamblers and the way complaints are handled when casinos are contacted. However, in this case, I really believe someone from the AskGamblers Complaint Team needs to explain what is going on.

I can see that there are several complaints against Spinhub Casino, and it appears that multiple complaints were marked as resolved because the players were allegedly lying, allegedly created duplicate accounts, or allegedly breached certain terms and conditions.

I am sorry, but after the third or fourth similar case, should this not raise serious questions?

In my case, for example, I did not create a second account. I also do not know what screenshots, documents, or “evidence” the casino allegedly provided. Nothing was shown to me, nothing was explained to me, and I was not given any real opportunity to respond to these accusations. From a player’s perspective, this feels extremely unfair.

What worries me even more is that the casino’s rating does not seem to be affected by this. That means more players may continue depositing money there, while the same pattern could continue without proper consequences.

I have now lost €10,200. I can accept that if there is truly nothing more that can be done, even though it is extremely frustrating. But what I cannot accept is that this casino may simply continue operating in the same way without serious scrutiny.

For example, I noticed that in at least two different cases, the casino claimed that the exact same terms were breached by different players. As far as I understand, the same terms were mentioned in both cases. That alone should at least raise a major red flag and should be reviewed very carefully.

I am not trying to annoy anyone, but I genuinely believe this matter deserves another look. I would really appreciate it if someone from the Complaint Team could respond and explain how these cases are being assessed, especially when the player is not allowed to see or challenge the alleged evidence provided by the casino.

Thank you in advance.

[Afi4wins]

@Saint90 I do feel sorry for you regarding this matter, but please, you don't have to do two or more similar posts on this topic. Just continue on one thread please. Thanks.

[Blackjax]

@Saint90 you have put Spinhub casino in the title but mentioned spinup casino in your post. These are two different casinos.

[Saint90]

2 hours ago, Afi4wins said:

@Saint90 I do feel sorry for you regarding this matter, but please, you don't have to do two or more similar posts on this topic. Just continue on one thread please. Thanks.

Hello,

sorry, I really did not mean to open a duplicate complaint/thread. I was unsure where exactly I should post this so that the issue gets proper attention. That is why I opened two different posts.

Could you please tell me where this topic would be best placed so that it can be seen, taken seriously, and hopefully brought to the attention of other people as well?

Thank you in advance.

 

@Blackjax - Thanks for the heads-up. I’ve already corrected it. I am indeed referring to SpinHub Casino.

[Afi4wins]

@cocopop3011 Can you move this thread to the right section please?

[Saint90]

Hello, is this gonna be moved or is this staying here?

[Afi4wins]

6 hours ago, Saint90 said:

Hello, is this gonna be moved or is this staying here?

Looks like it's staying here. 

[Saint90]

Okay, so is a Casino representative gonna respond to these accusations :D? or can @cocopop3011 say something regarding this :D? 

 

Best regards

[Afi4wins]

14 minutes ago, Saint90 said:

Okay, so is a Casino representative gonna respond to these accusations :D? or can @cocopop3011 say something regarding this :D? 

 

Best regards

Sorry mate but I cannot give you an answer on your question - hopefully @cocopop3011 can give a more definitive answer soon.

[Saint90]

Helllo,

is @cocopop3011 on holiday or should this be moved in the right section? @Afi4wins if you have information regarding this. would be appreciated. 

 

 

[Afi4wins]

@Saint90 Our Cocopop3011 is unfortunately not well at the moment and is not always around to answer questions or comments for now.

As far as I am concerned, this topic can remain here as it is.

[Saint90]

@Afi4wins 

Hi, I'm really sorry to hear that. I hope he's doing a bit better now, given the circumstances. Wishing him all the best.

Regarding my case, should I assume that no representative from the casino is going to contact me or that nothing else is going to happen? Right now, it just feels like nothing is moving forward.

[Afi4wins]

23 minutes ago, Saint90 said:

@Afi4wins 

Hi, I'm really sorry to hear that. I hope he's doing a bit better now, given the circumstances. Wishing him all the best.

Regarding my case, should I assume that no representative from the casino is going to contact me or that nothing else is going to happen? Right now, it just feels like nothing is moving forward.

@Saint90 Honestly bro, I don't know if there's a casino rep from Spinhub here, most probably not.

@cocopop3011 Can you look into this matter please? Thanks.

[Saint90]

Hi @cocopop3011 and @Afi4wins - Any updates at all :D???? 

[Saint90]

I honestly find the whole situation a bit strange and frustrating at this point. I know that Coco, who normally handles these matters, is currently not doing well, and I am genuinely very sorry to hear that. It really sucks, and I sincerely hope things get better for him soon.

However, the last response I received here was almost three weeks ago, and the whole issue has now been going on for over a month. I honestly don’t know what I am supposed to do at this point. If Coco is currently unable to deal with this, which I completely understand given the circumstances, then could someone please tell me what I should do instead or who else I should contact?

I don’t want to be insensitive about Coco’s situation at all, but at the same time, it feels a bit strange to simply be left without any further information for weeks. Am I just supposed to accept the situation and move on? I honestly don’t know what I am expected to do here.

I would really appreciate it if someone could at least let me know how I should proceed.

[cocopop3011]

2 hours ago, Saint90 said:

I honestly find the whole situation a bit strange and frustrating at this point. I know that Coco, who normally handles these matters, is currently not doing well, and I am genuinely very sorry to hear that. It really sucks, and I sincerely hope things get better for him soon.

However, the last response I received here was almost three weeks ago, and the whole issue has now been going on for over a month. I honestly don’t know what I am supposed to do at this point. If Coco is currently unable to deal with this, which I completely understand given the circumstances, then could someone please tell me what I should do instead or who else I should contact?

I don’t want to be insensitive about Coco’s situation at all, but at the same time, it feels a bit strange to simply be left without any further information for weeks. Am I just supposed to accept the situation and move on? I honestly don’t know what I am expected to do here.

I would really appreciate it if someone could at least let me know how I should proceed.

Hi, sorry I am back and now I am seeing this topic.  So - your complaint was rejected due to a multiple account?

[Afi4wins]

Just now, cocopop3011 said:

Hi, sorry I am back and now I am seeing this topic.  So - your complaint was rejected due to a multiple account?

@cocopop3011 He also wants to know if there is a casino rep from Spinhub here to help him out.

[me1718]

7 hours ago, Saint90 said:

说实话，我现在觉得整件事有点奇怪，也挺让人沮丧的。我知道平时负责处理这些事情的Coco最近身体不太好，听到这个消息我真的很难过。这太糟糕了，我衷心希望他能早日康复。

然而，我上次收到回复已经是三周前的事了，整个问题已经持续了一个多月。说实话，我现在真不知道该怎么办了。如果Coco目前无法处理这件事（考虑到目前的情况，我完全理解），那么请问我应该怎么做，或者应该联系谁？

我完全不想对Coco的处境冷漠无情，但同时，好几周都没有得到任何进一步的消息，这感觉确实有点奇怪。难道我应该接受现状，然后继续生活吗？说实话，我不知道自己该怎么办。

如果有人能告诉我接下来该怎么做，我将不胜感激。

I’m facing the same problem as you. Dafa blocked my withdrawals, and every post I made on Ask was shut down—they claimed my posts were duplicates. No one has helped me at all. 

[cocopop3011]

3 hours ago, me1718 said:

I’m facing the same problem as you. Dafa blocked my withdrawals, and every post I made on Ask was shut down—they claimed my posts were duplicates. No one has helped me at all. 

Unfortunately, I can't control what cases are accepted with complaints, I can only help in the forum.

[cocopop3011]

7 hours ago, Afi4wins said:

@cocopop3011 He also wants to know if there is a casino rep from Spinhub here to help him out.

Thanks Afi - unfortunately, we do not.

[cocopop3011]

@Saint90 Do you have any kind of evidence you can post in the forum please?