Velobet Confiscated Winnings Without Identifying Specific Terms Breach

[DM4050]

My Velobet account was recently closed and approximately £1,700 in winnings confiscated under vague “anti-fraud” allegations.

I did not use bonuses, there were no chargebacks, and no fraudulent payment activity occurred. Despite several emails, the operator has refused to identify the exact conduct allegedly breached or provide any evidence supporting the confiscation.

The explanations provided changed during correspondence. Initially, the issue appeared connected to another site under the same operator group, but Velobet later stated they operate as an “independent standalone website” while still maintaining the confiscation decision.

The Terms & Conditions do not clearly disclose that accounts across separate brands/websites may result in confiscation of winnings.

Velobet has relied on broad anti-fraud wording and vague references to “cheating” or “misuse of the platform” without identifying any specific prohibited activity.

I have requested:

• the exact Terms clause relied upon,

• clarification of the alleged breach,

• and evidence supporting the decision,

but no meaningful detail has been provided.

I am posting this complaint to seek assistance and transparency regarding the confiscated winnings and the operator’s handling of the matter.

[cocopop3011]

On 5/19/2026 at 3:34 PM, DM4050 said:

My Velobet account was recently closed and approximately £1,700 in winnings confiscated under vague “anti-fraud” allegations.

I did not use bonuses, there were no chargebacks, and no fraudulent payment activity occurred. Despite several emails, the operator has refused to identify the exact conduct allegedly breached or provide any evidence supporting the confiscation.

The explanations provided changed during correspondence. Initially, the issue appeared connected to another site under the same operator group, but Velobet later stated they operate as an “independent standalone website” while still maintaining the confiscation decision.

The Terms & Conditions do not clearly disclose that accounts across separate brands/websites may result in confiscation of winnings.

Velobet has relied on broad anti-fraud wording and vague references to “cheating” or “misuse of the platform” without identifying any specific prohibited activity.

I have requested:

• the exact Terms clause relied upon,

• clarification of the alleged breach,

• and evidence supporting the decision,

but no meaningful detail has been provided.

I am posting this complaint to seek assistance and transparency regarding the confiscated winnings and the operator’s handling of the matter.

Did you manage to obtain anything you asked for from the casino yet? This is always such a tricky term when it's used.

[BrdWilliam]

Hi  and just o clarify this. I know there are several casinos that has the same owners and uses the same platform. Sister casinos or what it is called. I happen to gamble a lot on two casinos that I recently found hare owned by the same company. Is this not allowed ? is it this they are closing your account for?

I never uses bonuses anymore, but about a year ago I got a promotion for VIP`s and I used it one the one casino and mailed the other one and asked if i was allowed to use the same promo on this since I just used in on their sister casino and hey said "no problem we are separate".

could be that I do no understand 100% your issue and the reason they closed your account.

[Afi4wins]

@DM4050 You did not say whether you play only on table games, live games, slots, or a mix of all that, You need to clarify this so that we can better understand the situation.

The type of games that you play may have different implications and/or interpretations of their rules and terms.