I have an issue with a casino that is not listed

[jim1991]

how come you won't take my complaint on a casino that isn't listed.  and owes me 2000

[cocopop3011]

how come you won't take my complaint on a casino that isn't listed.  and owes me 2000

 

Hello jim1991 - We used to but unfortunately we can only now handle complaints that are in our directory. Which casino are you having problems with please?

[jim1991]

real vegas online

[cocopop3011]

real vegas online

 

Ahh okay, I've never played here so I'm afraid I can't reflect on any personal experience here. I do see that we have several 'past' complaints for this casino though, mostly money related.

 

I'm not sure if any of our members here can help with their own experience but if you'd like to tell us a bit about the problem we may be able to offer some advice?

[ValDes]

how come you won't take my complaint on a casino that isn't listed.  and owes me 2000

 

Hello there and welcome to AskGamblers. 

 

I believe there was a pretty clear explanation included into the email sent by our system which clarifies why your complaint has been rejected. The reason is quite simple actually, we don't accept complaints against casino brands which are not listed on our Casino Directory. We tried offering complaints service for such operators in the past, but it didn't work out at all and we wasted precious time instead of focusing on cases where we know whom we are dealing with and of course, could help. 

 

Let us know in case you need further assistance.