Pink ribbon bingo? ( casino page) please read and advise

[Joanneollier]

joined this bingo site yesterday and deposited £10 the was a promotion in stating I would get £20 in bingo bonuses. Anyway no problems registering and depositing was also no problem I send it my age verification and I had won £160.00 off my own ten deposit never got to use the £20 bingo bonus . I was playing for most of the day to get to £160. I was emailed back from my verification and told it would take up to 72 hours to be looked at. I also rang the customer service number in 2 occasions that day just to be told I'd have to wait 72 hours. And there were no problems on the account. This morning i got an email back saying I have self excluded myself from the site. And the account will reopen in 2020.i asked Why would I do that with winnings . They pending ? Their reply was I've self excluded my self from one of their other rates a few week ago. Which makes me automatically excluded from their site. Please note in have never excluded myself from any site ever. They have agreed to give me my £10 deposit back. But not my winnings. I can't believe they didn't want to pay and are willing to go this far. Especially as it contributes 15% to breast cancer care. I thought it would of been re libel and trustworthy caring that name and emblem. They let me register and deposit it no issues whatsoever . There were no emails or the site never stopped me after registration saying i was excluded and I won fair and square £160. And they found and way to not pay me . And they seem to think I'd be happy with a ten pound refund? Why not my winnings. Do you think there anything I can do. The complaints on this site do not have bingo sites complaints even though I used the casino part. Thanks

[ValDes]

First of all, hello and welcome to AskGamblers. 

 

Your topic has been moved to a proper forum location, hope you don't mind... 

 

As for your issue with this bingo brand, sorry to be the bad messenger, but I don't see a fast resolution in this particular case. However, you could try to request a proof for the aforementioned self-exclusion with another brand and if they refuse to provide such you could forward your issue further to the relevant regulatory body directly. 

 

Wish you luck. 

[falco800]

Seems like the works of a dishonest Bingo site.

 

Why don't you say it's name?

 

I think it's not a bad idea to always check the reputation of new playing sites.

 

A simple google search using the name of the site plus the words "scam" or "reputation" or "complains".

 

This site, for instance, seems to take advantage of players as it is able to by any excuses.

 

There are certainly more complaints online if you search.

[Mobcasinos]

Better tell us whats the name of the website so other wont encounter it. I agree with VelDes better ask for the proof for the aforementioned self-exclusion with another brand otherwise their just making a lame excuse not to pay you. If they can't even give you any proof of it better seek and file a complaint at the regulators.