SpinAura deactivates accounts to avoid providing explanations

[Flatzem888]

[Paulineneuschwander]

On 3/27/2026 at 1:08 PM, Flatzem888 said:

spin aura is spiralling and spinning out of control including with copyright infringement of the gamcare logo..

funny when someone posts a positive comment about the casino on trust pilot, then spin aura responds quickly, but they dont bother with responding to negative reviews or take much longer! while they responded to positive reviews on march 16, when you look at when they responded to a negative review it was march 1...... they are so cooked.

on march 16 when they were responding to positive reviews, they just ignored the negative reviews that were there , the march 1, march 6, march 9, march 9, 

I completely agree with what has been said.

 

In my case, it is exactly the same. The casino barely responds to emails and provides contradictory explanations via live chat.

 

My account has now been disabled without any explanation, which prevents me from accessing my information or contacting them properly. This clearly feels like a way to avoid answering.

 

It has now been more than 25 days that I have been trying to get answers. When I requested my game history, they only provided data from October to January. The months of February and March — which are the most important — are completely missing, which makes no sense.

 

They make claims without providing any supporting evidence, while refusing to provide the necessary data to verify their statements.

 

I also attempted to file a complaint, but without success. On Trustpilot and other forums, they respond quickly to positive reviews but completely ignore negative ones.

 

This behavior clearly gives the impression that maintaining their image is more important than actually resolving players’ issues.

 

Finally, despite several attempts, it is very difficult — if not impossible — to contact their licensing authority, which further reinforces the lack of transparency.

[Paulineneuschwander]

Hello,

I would like to share additional information regarding my case with SpinAura Casino.

I have now received my full betting history for March 2026, along with the bonus tracking data.

After reviewing everything, I noticed a major inconsistency:

- I placed a total of 1209 bets, with a total wagered amount of €834.40  
- One bonus (ID 243758) is correctly completed (547€ / 523.25€ – 100%)  
- However, the second bonus (ID 243752 – Double Reload) shows only €62.40 / €700 (8%)  

The issue is that both bonuses were active at the same time, and all bets were placed continuously during the same session.

So it doesn’t make sense that the same gameplay is counted for one bonus but almost ignored for the other.

Also, the total amount wagered (€834.40) is higher than the required €700, which makes the €62.40 figure even more questionable.

I am sharing the logs and bonus data for transparency.

If anyone has experienced something similar or has any insight, I would appreciate your feedback.

Thank you.

bets_mars_2026.csv dossier_preuve_clean.pdf bonus_issues.csv