SlottyVegas Casino - Absolutely outstanding customer support, I just have to post it...:-)

[partyhummel]

heyho - as i couldnt sleep very well i just had the idea to deposit a bit and play at my slotty fun-playground.

 

while playing my bonusless deposit i had the big luck of lady luck, kissing my thunderstruck.

 

so it turned i requested a first wd of 500 and a few minutes later the next at 400.

 

After doing that (still spinning with a little balance - i contacted support since i knew one of my most liked was doing the nightshift today - to let her know that i was lucky, tonight.

 

what she did while we chatted was just awesome. she made sure that i will definetely get the chance to be happy with my winnings. 

 

She allowed me to post the transcript so here it is:

 

info: Welcome to Casino Customer Support. An agent will be with you shortly. 
info: You are now chatting with ''
info: Your Tic
: Hi again R 
you: heyho^^
: How are you doing? :-)
you: ;-) just wanted to let you know: lady luck kissed my thunderstruck. fortunately at last^^
: Haha I see that! I'm glad to hear! :-)
: Congratulations!
you: thank you. and this time i definetely resist on reversing^^
you: :-)))
: Do you mean reverse your withdrawls? :-)
you: yeah. i do that toooooo often^^
: I see, if you want I can stop your gameplay for you until they have been processed :-)
you: thats why i appreciate your extreme cool processing speed.
you: thats a good idea^^
you: you are kind of my guardian angel^^
: I'm glad to hear, I will tell our payments team to speed it up for you ;-) 
: Haha I'm happy to, I will do it for you now 
you: great. so i have a bit left when i return and can play on little stakes ;-)
: Now until the withdrawal is processed you will not be able to open any games :-)
: Yes that's good! :-)
you: you are really caring. You know - ) that is the attitude i felt here from the beginning. the casino has the odds in its favour of corse however the people behind it are fair. I know other places... i could tell you..... one place really slowed down my withdrawals to tempt me into reversing... ;-)
you: may i post our little chat (without your name) at casinomeister and askgamblers?
you: i think this is something others should know about when deciding for a place to play...
: Of course, we care about our players and wish you all the best :-) 
: Yes you are welcome to do that R! :-) That's very kind of you

 

 

we kept on chatting a bit and while we chatted the money already hit my ewallet.

 

I know, why I highly recommend this place.

[Awena]

Very nice partyhummel and thanks for sharing with us!

 

Its nice to see there is a  satisfied player who left public feedback and its positive!

 

[partyhummel]

Very nice partyhummel and thanks for sharing with us!

 

Its nice to see there is a  satisfied player who left public feedback and its positive!

 

 

 

actually i prefer positive feedback. ;-) and if things are good they deserve to be mentionned. imo.

[cocopop3011]

Excellent news! Well done Slotty Vegas. And actually I don't see why you shouldn't post her name! Great live chat advisors should be known for their work! Well done to whoever she is anyway! Reward and Recognition definitely due!

[Awena]

actually i prefer positive feedback. ;-) and if things are good they deserve to be mentionned. imo.

Me too partyhummel!

 

 

[partyhummel]

actually i prefer positive feedback. ;-) and if things are good they deserve to be mentionned. imo.

 

 

I think she wouldn´t mind, however I would never mention any names without asking for permission before. ;-) the slotty-betat imo has some very outstanding people working for support. very positive spirit. very caring for their players. Imo its oriented in a partnership which imo creates a long term player loyality.

 

That was the first thing I noticed after signing up - the outstanding support. You also can see that the spirit goes up to the management since you have kind of an emergency button to directly contact them in case of severe issues (its not meant to claim freebies... :-)).

 

what i do not sooo much value at slottyvegas is the reversal button - they process really extremely fast - but - until that happens - you can click that evil blue button... 

[winningfly]

Yes, their custome support team is one of the best. And casinos are also both great, this week they sent me 100% cashback offer up to 50$. Is this not awesome? Slotty also send me 20 freespins starburst 0.6 per spin each. Great!

[partyhummel]

Yes, their custome support team is one of the best. And casinos are also both great, this week they sent me 100% cashback offer up to 50$. Is this not awesome? Slotty also send me 20 freespins starburst 0.6 per spin each. Great!

 

 

yes.... when i cannot sleep at night i sometimes login and drop a line. they always help me kill some time with crediting freespins.

[winningfly]

Yes. And that's why they are awesome!