My adress was not complete for the withdraws bonus

[makke84]

Michelle: I'm afraid the cashier has removed your winnings as the details on your account were not complete
Michelle: As part of the terms and conditions of having an account with us you agree to enter complete and up to date information 

 

Michelle: This is the address on your account - kisvagen

falun, dalarna 79151

marcus: well in here in sweden i cant write with ä
marcus: so thats some bullshit
marcus: i want my money back
Michelle: But you left out 28f too
Michelle: Therefore your address was not complete

 

So they removed my 1000$ for that i did not have 28f at kisvägen 28f

 

highnooncasino

 

Help pls

[makke84]

nfortunately your withdrawal has been declined and your winnings have been voided as the terms and conditions of the casino were not followed, you did not provide full and accurate details when you created your account.

 

Please see the terms of use within the casino as it does state below

 

 

 

12. The player is required to provide their complete, current and full personal details, including a phone number where they can be contacted. Incomplete, inaccurate or fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed.

 

I am afraid to inform you the casino decision is final and your winnings will remain void.

 

If you have any other questions please do not hesitate to contact us.

 

Kind Regards,

 

Emma

Cashier

 

 

Support Toll Free 1-866-893-4612 
 

[Awena]

Hello makke84 and welcome to AskGamblers!

 

I am so sorry to see this happening and I can imagine the way you feel.

 

I would be very upset but you came to the right place,if there is anything AG can do for you,they will.

 

 You shouldsumbit a complaint here http://www.askgamblers.com/submit-complaint-p47 and AG team will to their best to help you out.

 

I hope your issue will be solved!

 

[partyhummel]

that are the type of issues that make me very careful where i deposit...

[makke84]

Ok will do that

Edited November 3, 2015 by makke84

[Awena]

Makke84 I dont know if you are new in online gambling,but would like to assure you to ask for reputable casino suggestion in AG .

 

And always read Terms and Conditions ,its manadatory for each of us.

[zelmil83]

I have also some big problem. I have account on Betfair over 5 years, and one month ago i send documents to unlock Australian Wallet. I change Bosnia ID card in last 5 years and they categorized my new documents as fake. I send after that over 15 documents to verify account and they tell me "my account cant be re-opened, that is company decision". I just want back my account, and when my sister try register, system reejcted registration form, because we have some "surname" filter activated on Betfair - forever if i see a good. If ValDes or someone else have some connection with Betfair verification team, please contact me here or in inbox,Thanks!!!

[makke84]

what are my chances to get the money back?

 

 

I can appreciate you not being happy with the decision but the terms and conditions supplied to you are very clear. You did miss part of your address off very specifically the number 28F. This was a breach of the terms and conditions you agreed to when creating the account. You had not supplied your complete address. I will re-post the terms and conditions for you

 

12. The player is required to provide their complete, current and full personal details, including a phone number where they can be contacted. Incomplete, inaccurateor fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed.

[hajnrih]

Except for your initial deposit don't expect anything more, because in the end you did breach their T&C which you accepted in order to play in the casino. Sorry.

[hajnrih]

Anyway a side note, you're from Sweden and playing RTG software casinos???? Why oh Why?

[cocopop3011]

what are my chances to get the money back?

 

 

I can appreciate you not being happy with the decision but the terms and conditions supplied to you are very clear. You did miss part of your address off very specifically the number 28F. This was a breach of the terms and conditions you agreed to when creating the account. You had not supplied your complete address. I will re-post the terms and conditions for you

 

12. The player is required to provide their complete, current and full personal details, including a phone number where they can be contacted. Incomplete, inaccurateor fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed.

 

 

Except for your initial deposit don't expect anything more, because in the end you did breach their T&C which you accepted in order to play in the casino. Sorry.

 

Yep I'm afraid to say it but I think in this case you may be fighting a losing battle! If this was a reputable casino you were playing I highly doubt that such action would have been taken against you!

 

In future remember to always put your full and correct details! 

[cocopop3011]

I have also some big problem. I have account on Betfair over 5 years, and one month ago i send documents to unlock Australian Wallet. I change Bosnia ID card in last 5 years and they categorized my new documents as fake. I send after that over 15 documents to verify account and they tell me "my account cant be re-opened, that is company decision". I just want back my account, and when my sister try register, system reejcted registration form, because we have some "surname" filter activated on Betfair - forever if i see a good. If ValDes or someone else have some connection with Betfair verification team, please contact me here or in inbox,Thanks!!!

 

  Surname filter?????/ How can that be millions of people share the same surnames!

 

This is just me personal opinion but if a casino accused me of submitting fake documents I'd say 'bye bye see ya later!' and just go elsewhere!

[ValDes]

what are my chances to get the money back?

 

 

I can appreciate you not being happy with the decision but the terms and conditions supplied to you are very clear. You did miss part of your address off very specifically the number 28F. This was a breach of the terms and conditions you agreed to when creating the account. You had not supplied your complete address. I will re-post the terms and conditions for you

 

12. The player is required to provide their complete, current and full personal details, including a phone number where they can be contacted. Incomplete, inaccurateor fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed.

 

First of all, hello and welcome to the AskGamblers Forum. 

 

Regarding your issue.. Don't want to be the bad messenger here, but your chances are close to zero here as you don't have a valid arguments at all. I'm not going to comment the fact whether this particular casino term is fair or not, however it does exist and must be followed no matter what. Obviously, you failed to provide casino with your complete address and that's clear violation of that casino rule. Casino has the justified right to remove your bonus and/or winnings derived from the bonus. Simple as that...

 

Your only claim here could be to get your deposit back. 

 

Hope that helps. 

[partyhummel]

its so ridiculous and severly harms their reputation... 

 

counting peas just for not having to process 1000 $ legitimate winnings. shame on them. fortunately 2 years ago i decided against depositing there.

 

to hajnrih: rtg can be big fun. the graphics is spartanous, however sometimes its big fun. (i play them at virtual and aces group btw - never issues when cashing out)