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Mr Kaboo... Here is an idea for you...

 

Make a small ask gamblers tournament, buy in 20 bucks. We have one hour max of play with our own money on TWIN SPIN max .25 per bet. Run it for a day. Top 10 split 5000 free spins on TWIN SPIN. We keep all winnings from TWIN SPIN and only the actual pay outs are calculated. So even if we end up losing balance any of the winnings count.

 

1-1500

2-1000

3-750

4-500

5-300

6-200

7-100

8-75

9-50

 

10+ split the 525 spins left over in equal dispursments.

 

Any winnings to follow from the free spins subject to whatever your standard requirement is.

 

No Max Cash Out on any winning. Even the free spins. No seizure of anything that a player would win. Even if the player wins 10000 from the free spins. It's all his/hers.

 

Give us 7 days notice and make it for a Saturday. Only one entry per account. Once the 20 is gone we are done. The 20 DEPOSIT only for TWIN SPIN if possible. Dunno how you would do that.

 

Anyway. Thanks for reading.

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that is a very good question Coco, this is where experience kicks in, a game like blood suckers, cannot be played a lot, what I usually do, if my balance is $400, I will bet $2.50 per spin and when I reach 500 or a bit less, I walk away. Devils delight gets the same type of play.

 

For some reason, these two games never eat my stack.

 

I have never had over 100 times my bet. I have never use them as a starter game, I just play those two games to add a little bit to my stock, 10 to 20% is always enough. They are the two most stable games on the planet, for me that is

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4 days now since Erik contacted me, and no response to my reply or update regarding the issue I described to him.

 

So disappointing.

 

I find it quite amazing that a casino would be this uninterested in helping a player who has still shown an interest in giving them thousands of dollars in business per week, even after all that's occurred.

 

It blows my mind really.

 

I have to recommend people play elsewhere, as it's clear this casino group aren't as customer focused as the many other great brands out there.

 

I'll be officially voting with my wallet and giving my business to those that deserve it.

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Just an update to say I finally heard back from Erik and my Thrills account is now active again.

 

It took almost 9 months to have the issue resolved, but finally my persistence has paid off.

 

Will be depositing a little later to test the games, so hopefully all works well.

 

If you read this Bruno, no offense but I advised Erik of the issue regarding my pre-registration at Kaboo, and sent him the confirmation email I received back in July so he can see for himself.

 

I'm not sure if Erik can help, or if he will refer me back to you, but despite my frustrations at waiting so long to have the Thrills issue resolved, I still trust Erik and know he's a legit operator, hence I felt more comfortable asking for his advice.

 

Thanks anyway.

 

Special thanks to Coco for helping me finally get the Thrills issue resolved. ;)

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Just an update to say I finally heard back from Erik and my Thrills account is now active again.

 

It took almost 9 months to have the issue resolved, but finally my persistence has paid off.

 

Will be depositing a little later to test the games, so hopefully all works well.

 

If you read this Bruno, no offense but I advised Erik of the issue regarding my pre-registration at Kaboo, and sent him the confirmation email I received back in July so he can see for himself.

 

I'm not sure if Erik can help, or if he will refer me back to you, but despite my frustrations at waiting so long to have the Thrills issue resolved, I still trust Erik and know he's a legit operator, hence I felt more comfortable asking for his advice.

 

Thanks anyway.

 

Special thanks to Coco for helping me finally get the Thrills issue resolved. ;)

 

Ahhh your most welcome DJ! I'm so happy this has now been resolved! Good luck with your deposit! And thanks for me letting us know!

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  • 2 weeks later...

Another update :):

 

Erik finally got back to me about the early registration at Kaboo, and the missing 'Exclusive Offer' I never received. It turns out the exclusive offer was 30 Echoes added to your account, so Erik credited these for me which I appreciated very much.

 

This means the main issues have been resolved, and in return I have deposited and played at both Kaboo and Thrills. No luck yet, but that's the nature of the game as we know ;).

 

I'm just waiting on Erik to get back to me on my final question, as I did ask if he had planned to offer me any small comp or offer to make up for the months I waited to get a response after my original account was deleted by them so they could open a new account that was never completed.

 

I felt embarrassed to have to ask Erik for this, as I usually don't ask, but on this occasion I felt I was justified to ask, as I waited many months for a response to my emails patiently and politely, and still when the response never came, all I did was post my experience here whilst still remaining nice and respectful where many others may have been angry. I also accepted Erik's explanation that it was all just a misunderstanding, and also stated I was happy to return as a customer which I did.

 

Now I don't expect Erik to give me the keys to the city, but a small gesture in appreciation for my patience, continued loyalty, and respectful correspondence would be nice. Sometimes it's nice to know you actually matter, and were not just contacted again because of a post I wrote on a forum.

 

Whether Erik can do anything or not won't bother me greatly, as I will still support his sites, but sometimes you have to take the initiative and try your luck by asking the question. Even if it comes across as embarrassingly begging :(.

 

As a result of this issue being resolved, I have also reopened my Superlenny account, and am happy to also return there as a depositing customer.

 

Thanks all for reading, and your continued support ;)

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Man, maybe it's okay for you, but in my humble opinion, the speed in which you are getting your issues resolved by Erik is simply ridiculous. Couple of weeks to resolve this, a month to resolve that... It's weird to say the least. 

 

I would advise to contact Bruno, the BetIt rep here. He seems like a person who's capable to sort out issues as fast as possible. 

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Man, maybe it's okay for you, but in my humble opinion, the speed in which you are getting your issues resolved by Erik is simply ridiculous. Couple of weeks to resolve this, a month to resolve that... It's weird to say the least.

 

I would advise to contact Bruno, the BetIt rep here. He seems like a person who's capable to sort out issues as fast as possible.

Thanks ValDes.

 

I agree that the length of time to get this all resolved was quite ridiculous considering it started in around June, but Erik explained it was a misunderstanding which I was happy to accept. Unfortunately I can't explain the recent delays.

 

The reason I've been so patient is Erik is a very nice person, and before this issue he was one of the best and most time efficient reps I've ever dealt with. We got along very well, so I didn't want to be rude or overly demanding in regards to this issue, although the lengthy delays to get a response does make you feel like maybe I did something wrong.

 

In our past dealings I'd never have to wait longer than a couple days for Erik to respond and immediately sort out any issues I had, that's why when months went by between my emails and no response was forthcoming, I thought it was very uncharacteristic of Erik, hence I was willing to accept it must have been a misunderstanding.

 

However, since reconnecting as a result of this thread, whilst Erik has been helpful, he has still not responded on occasions, meaning I've had to send follow up emails after a week of waiting. I don't expect anyone just to drop everything and attend to my issues immediately, but I think making a customer wait more than 2 or 3 days is a little unfair. A week or 3-4 months is just cruel! Lol.

 

This is why I mentioned being surprised by Erik not mentioning any type of comp for the inconvenience and delays, as in the past he would comp me for much less without a second thought. This makes me think it hasn't even crossed his mind, and he must be under some external pressure that's demanding all his time, thoughts and response times.

 

Like I said, I haven't done anything wrong at all to warrant these delays or neglect, so I can only assume Erik is being overworked, and has other more pressing issues to sort out. It is frustrating at times, but I also understand he has a tough job, so I'm trying to be as understanding

 

as possible with my concerns, lol.

 

Regarding Bruno,I'm happy to deal with him if Erik wants me to, however you've probably noticed I'm a fairly loyal person by nature, so I think that's for Erik and Bruno to discuss and decide.

 

Just know Erik is a great guy and I hold no animosity towards him. He just seems to have other piorities at the moment. I guess when the bar's set so high early on, the greatest challenge is maintaining that level your customers then come to expect. Am I angry? No. A little disappointed and confused maybe, but I guess that's expected given the delays and forced sudden exile for all those months.

 

The worst part was embarrassingly asking for a comp, lol. However you only live once, and if ever there was an occasion to do it, I guess this is it.

 

After 2 days I still haven't heard from Erik again, so I don't like my chances anyway. :)

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To be completely honest, I admire your loyalty and patience! Personally, I give a casino one chance, two at the most and only providing the fact that we speak about a top notch one... What you did with Thrills and Kaboo seems like some sort of a masochism to me. :p

 

Wish you will have your issue resolved soon and get a decent compensation on top of all you had to go through because of your loyalty. :good:

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Thanks ValDes.

 

It's now been 3 days without hearing back from Erik, so I don't like my chances. :(

 

I guess I'm a sucker for punishment. 

 

...OR perhaps you could kiss Thrills, Kaboo and SuperLenny a goodbye and find another casino/s which will value and appreciate a loyalty like yours in a better way. 

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...OR perhaps you could kiss Thrills, Kaboo and SuperLenny a goodbye and find another casino/s which will value and appreciate a loyalty like yours in a better way.

I still have my regular sites that I have remained loyal to for many years, and they see most of my business because they treat great.

 

I think I'll take your advice and not deposit at Thrills, Kaboo or Superlenny until I at least receive the decency of a response to my last email. It's been 5 days now.

 

It's really not the way any customer deserves to be treated, and I can guarantee the other sites I play at would never treat me like this.

 

Very disappointing when what you thought was a great group turn out like this.

 

It makes you think what problems you would have if you were waiting for a withdrawal and needed to ask for their help?

 

They have dropped a long way in my trust list. :(

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Permanent exclusion in place.

 

Almost all oddsmatrix casinos are on my black list now.

 

Except luck and next

That now means you're permanently self excluded from every EM site including Luck and Next.

 

If you win and make a withdrawal they can confiscate your winnings based on the terms you agreed to.

 

Didn't think that one out very well did you. Lol.

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That now means you're permanently self excluded from every EM site including Luck and Next.

 

If you win and make a withdrawal they can confiscate your winnings based on the terms you agreed to.

 

Didn't think that one out very well did you. Lol.

Luck and next wont confiscate anything, I made it clear to them that I was excluded and they said they couldn't care less

 

It's three times I cash since last Friday and I've been paid perfectly, they know, I'm not even worried one bit

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Luck and next wont confiscate anything, I made it clear to them that I was excluded and they said they couldn't care less

 

It's three times I cash since last Friday and I've been paid perfectly, they know, I'm not even worried one bit

That might be great for you, but that means they're in breach of the responsible gambling laws and could lose their license if the authorities find out.

 

I know their rep well so may inform him of what you have advised here.

 

I'd hate to see a good casino lose their licence over something like this.

 

Thanks for letting us know.

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Actually that's not true sir, each one is independently owned and is responsible for their own casino, every matrix and odds matrix supplies them the games.

 

 

 

Slotobank , Jet bI'll and next casino have absolutely nothing to do with each other.

 

 

 

Caddell runs a dozen or so casinos, I excluded myself from one of them and I cannot play in any of them now, Alderny also runs a bunch of casinos and since I excluded from one, I can play on the others

 

 

This was already confirmed by casino luck, I made it very clear that I had exclude myself from upon the odds matrix casinos and they said they could not care less

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Actually that's not true sir, each one is independently owned and is responsible for their own casino, every matrix and odds matrix supplies them the games.

 

 

 

Slotobank , Jet bI'll and next casino have absolutely nothing to do with each other.

 

 

 

Caddell runs a dozen or so casinos, I excluded myself from one of them and I cannot play in any of them now, Alderny also runs a bunch of casinos and since I excluded from one, I can not play on the others

 

 

This was already confirmed by casino luck, I made it very clear that I had exclude myself from upon the odds matrix casinos and they said they could not care less

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