Deloro - Explications

[bp54]

I discovered that Deloro has a website in the UK.

 

It's worth seeing what Casinoguru will bring.

[Flatzem888]

@bp54

deloro did something to another player, this time for 21,834 EUR

 

[bp54]

This is beautiful, and nobody is doing anything about it, that's what's regrettable.

[bp54]

@cocopop3011

 

Will they now ask Deloro for clarification?

[cocopop3011]

7 hours ago, bp54 said:

@cocopop3011

 

Will they now ask Deloro for clarification?

I don’t know what you mean? 

[bp54]

4 hours ago, cocopop3011 said:

Não sei o que você quer dizer? 

What I mean is that this is yet another case that AskGamblers has rejected.

Another case involving a large sum of money.

[Flatzem888]

1 hour ago, bp54 said:

What I mean is that this is yet another case that AskGamblers has rejected.

Another case involving a large sum of money.

deloro knows what cases will get rejected and they know how to play the game.

 

[bp54]

21 minutes ago, Flatzem888 said:

deloro knows what cases will get rejected and they know how to play the game.

 

Now I ask,  so what problems do askgamblers, casinoguru, etc. solve?

Aren't these forums supposed to help players with problems?

I believe that if I start posting the name of Deloro's owner, this won't stay like this.

I have already complained to the authorities in the UK because Deloro has a website there, so we'll see...

In other words, this casino does whatever it wants and no one helps, basically that's it, and they even give it a high reputation!

Translated with DeepL.com (free version)

[Afi4wins]

@bp54 Pardon me if I'm wrong, but I think Askgamblers deal mostly with straightforward cases of delayed payments to players. If the issue is a complicated one, as in your case unfortunately, the team cannot do more than what they can do, so they would always suggest such cases to be directed directly to the relevant Authorities.

You can be asking here in this forum for Askgamblers' help over and over again, but the matter simply cannot go any further than it already has/had.

[bp54]

33 minutes ago, Afi4wins said:

@bp54 Pardon me if I'm wrong, but I think Askgamblers deal mostly with straightforward cases of delayed payments to players. If the issue is a complicated one, as in your case unfortunately, the team cannot do more than what they can do, so they would always suggest such cases to be directed directly to the relevant Authorities.

You can be asking here in this forum for Askgamblers' help over and over again, but the matter simply cannot go any further than it already has/had.

Okay, but the platform knows who is responsible, it can force them to speak or respond, so why don't they?

I'm sorry, but sending it to the competent authorities is just throwing dust in everyone's eyes; it's nothing more than an excuse for not taking action. 

I know who the owner is, and I will do everything I can to get him and all the companies that are collaborating with and covering for him brought to justice. At the end of the day, they are helping these casinos attract customers and allowing those customers to be deceived. 

Translated with DeepL.com (free version)

[cocopop3011]

3 hours ago, bp54 said:

What I mean is that this is yet another case that AskGamblers has rejected.

Another case involving a large sum of money.

You’ll need to contact support if you want to chat about the complaints because like I said I don’t have any control over that. 

[cocopop3011]

46 minutes ago, bp54 said:

Okay, but the platform knows who is responsible, it can force them to speak or respond, so why don't they?

I'm sorry, but sending it to the competent authorities is just throwing dust in everyone's eyes; it's nothing more than an excuse for not taking action. 

I know who the owner is, and I will do everything I can to get him and all the companies that are collaborating with and covering for him brought to justice. At the end of the day, they are helping these casinos attract customers and allowing those customers to be deceived. 

Translated with DeepL.com (free version)

Unfortunately that’s not true - you’ve told your side of the story we do not have any other side to go with to make such an assumption here. Same goes for the multiple account case - we only have the persons side of the story. Many MANY times we have had players come here to complain open a case, it’s  been accepted and the casino has proved that actually the player is in the wrong. You cannot assume that everyone who comes here with a complaint is right because I guarantee you they are not. But again if you have issues regarding complaints about this you will need to contact support from now on please. 

[bp54]

1 hour ago, cocopop3011 said:

Unfortunately that’s not true - you’ve told your side of the story we do not have any other side to go with to make such an assumption here. Same goes for the multiple account case - we only have the persons side of the story. Many MANY times we have had players come here to complain open a case, it’s  been accepted and the casino has proved that actually the player is in the wrong. You cannot assume that everyone who comes here with a complaint is right because I guarantee you they are not. But again if you have issues regarding complaints about this you will need to contact support from now on please. 

In my case it's true, but they only know one version because they won't even let me file a complaint. Therefore, what you explained doesn't make sense. What you said doesn't make sense. I can agree that I believe there must be many unfounded complaints and that in some cases the casino might eventually be right. By the way, when it says to contact support, how do I do that?

[cocopop3011]

3 hours ago, bp54 said:

In my case it's true, but they only know one version because they won't even let me file a complaint. Therefore, what you explained doesn't make sense. What you said doesn't make sense. I can agree that I believe there must be many unfounded complaints and that in some cases the casino might eventually be right. By the way, when it says to contact support, how do I do that?

Of course it makes sense, you’re new to the forum so maybe it won’t to you. But over and over again I have dealt with cases that have lead to a complaint being approved only to find that actually the person in the forum only told half a story. 

[cocopop3011]

3 hours ago, bp54 said:

In my case it's true, but they only know one version because they won't even let me file a complaint. Therefore, what you explained doesn't make sense. What you said doesn't make sense. I can agree that I believe there must be many unfounded complaints and that in some cases the casino might eventually be right. By the way, when it says to contact support, how do I do that?

You can use live chat to get in touch with support as there is no further help o can offer you in regards to your complaint. (There’s no further help they can offer you either - but you should contact support if you’re not happy with the complaint outcome as I’ve already explained it well enough from my end) 

[bp54]

41 minutes ago, cocopop3011 said:

Of course it makes sense, you’re new to the forum so maybe it won’t to you. But over and over again I have dealt with cases that have lead to a complaint being approved only to find that actually the person in the forum only told half a story. 

So accept my complaint to see that you are wrong.

If you don't accept a complaint, how can you say whether I am wrong or right?

I assure you that I told the whole story as it really happened. Do you think it's normal for a chat attendant to say this to me after what happened?

[bp54]

For those who don't understand Portuguese, what Juliana Lima said is as follows:

This amount may seem high to you, but it's a normal amount for casinos, so don't worry. 

[bp54]

I don't know what will come of this, but I'm trying every possible means, and I want to create a video to put on YouTube for the whole world to see, like going on TV to expose the scheme behind all this....

And the companies that collaborate with them, yes, because there's a lot of money behind it, I think I was one of the victims who is doing everything in my power to get justice. 
 

[cocopop3011]

17 minutes ago, bp54 said:

So accept my complaint to see that you are wrong.

If you don't accept a complaint, how can you say whether I am wrong or right?

Okay this is going to be the last time I explain before I lock the topic. I am not in charge of complaints. I cannot open your complaint. I have explained to you multiple times what our complaints department have told you to do and their decision is final. If you are not happy with this, I suggest you reach out to support and maybe they can explain it better to you. I am a forum admin, I do not accept or reject complaints. 

[bp54]

7 minutes ago, cocopop3011 said:

Okay this is going to be the last time I explain before I lock the topic. I am not in charge of complaints. I cannot open your complaint. I have explained to you multiple times what our complaints department have told you to do and their decision is final. If you are not happy with this, I suggest you reach out to support and maybe they can explain it better to you. I am a forum admin, I do not accept or reject complaints. 

I already realized that, I just responded to what you wrote.

I already sent an email to support.

[bp54]

8 minutes ago, cocopop3011 said:

Okay this is going to be the last time I explain before I lock the topic. I am not in charge of complaints. I cannot open your complaint. I have explained to you multiple times what our complaints department have told you to do and their decision is final. If you are not happy with this, I suggest you reach out to support and maybe they can explain it better to you. I am a forum admin, I do not accept or reject complaints. 

You don't need to lock the thread just because you replied to your answers.

[cocopop3011]

45 minutes ago, bp54 said:

You don't need to lock the thread just because you replied to your answers.

You repeatedly ask the same question about reopening the complaint which I have responded to multiple times that I cannot do that. Topics that become repetitive will be locked when there’s no further help I can offer. However if you fully understand that I can’t accept your complaint I’m happy to keep this open