Account closure

[embassy2]

Why is it so difficult for a casino to explain in plain English why they refuse to pay your winnings and closed your account and stop referring to there rules and regulations which i respect,BUT please pinpoint excactly what the problem is,as not all of us is English speaking

[Awena]

Hola embassy 2 and welcome AG!

 

I am sorry to hear that you had such a bad experience and if it means something, you are not the only one. 

 

What was the casino you played in ?

 

Did you check casino reputation and terms and conditions before making deposit. 

 

Those questions and steps are very important.

 

Don't quit, you could file complaint trough askgamblers site and they ill give their best to help you out.

 

You can submit complain here http://www.askgamblers.com/submit-complaint-p47.

[Luciana]

Hi embassy

 

Welcome abroad!

 

Do you have a particular problem with particular casino?

Maybe for the start, you should avoid casino that don't offer support in your language. Where are you from?

[MacdoniS]

Hey, Embassy2 what country do you live in? 

Can you please give use the details and the name of the Casino specifically? I hope i can help you mate. 

[Awena]

Hey, Embassy2 what country do you live in? 

 

Can you please give use the details and the name of the Casino specifically? I hope i can help you mate. 

This is very nice of you Macdonis!

Way to go!

 

[ValDes]

Why is it so difficult for a casino to explain in plain English why they refuse to pay your winnings and closed your account and stop referring to there rules and regulations which i respect,BUT please pinpoint excactly what the problem is,as not all of us is English speaking

 

I can see you have submitted three complaints against Vortex casino, all of them rejected due to insufficient information stated. The same applies to your first forum post here though...If you have an issue with a casino, please try to find a minute or two and explain it in details if possible. Otherwise, I don't see how we could help you...

 

Welcome to the AskGamblers forum by the way.

[Raptordinos]

Why is it so difficult for a casino to explain in plain English why they refuse to pay your winnings and closed your account and stop referring to there rules and regulations which i respect,BUT please pinpoint excactly what the problem is,as not all of us is English speaking

Yes buddy, some casinos will put every obstacle they can, and in the other hand I agree with ValDes you need to be absolutely clear every time you need to expose issues, no matters that takes you a little more time. Effective communication save your time and patience.

 

Good luck with your casino claims.

[embassy2]

Thanx for the replys,i appreciate it,well its simple,i made a deposit at the casino without taking any bonuses,won 20 000 zar on slots,withdraw my winnings,the casino requested security documents which i submitted and was accepted by them,after 1 week i followed up why my winnings is not paid out they replied by email that my acc has been closed and i forfeit my winnings,i mailed them many times requesting WHY this is happening,they only sent 1 email back stating i must read their rules and regulations which i did....this is so frustrating....

[ValDes]

Thanx for the replys,i appreciate it,well its simple,i made a deposit at the casino without taking any bonuses,won 20 000 zar on slots,withdraw my winnings,the casino requested security documents which i submitted and was accepted by them,after 1 week i followed up why my winnings is not paid out they replied by email that my acc has been closed and i forfeit my winnings,i mailed them many times requesting WHY this is happening,they only sent 1 email back stating i must read their rules and regulations which i did....this is so frustrating....

 

Great, thanks for the explanation. Now, feel free to post a new complaint and try to do the same and explain it all in details.  

[embassy2]

Thank you for the advice Admin,ive tried to log a new complaint but doesnt allow me as it says there is already a complaint with the same title

[Awena]

Thank you for the advice Admin,ive tried to log a new complaint but doesnt allow me as it says there is already a complaint with the same title

Maybe you should try to change the complaint title ?

[ValDes]

Yes, what Awena suggested is correct, You must change the complaints title in order to submit a new one. 

 

Let me know if you need further assistance. 

[MacdoniS]

Okay then, waiting for the casino's response please keep your/this post updated mate.   

[embassy2]

So this complaint has been closed as no representative from Vortex casino is responding,i hope they get blacklisted,and thanks for all the advise