Open Letter to Betvibe Casino – Request for Transparency and Fair Resolution

[saurabhk124]

Open Letter to Betvibe Casino

To the Betvibe Management Team,

This letter is written publicly and respectfully in the interest of transparency.

I played on Betvibe using only live casino games. I did not use any bonuses, promotions, or automated tools. All deposits were made from my own UPI account, and I fully cooperated with your verification process by submitting genuine identity and bank documents.

After requesting a withdrawal of approximately INR 8,000, my account was closed. On 22 November 2025, I received an email stating that the closure was made under “Clause 11” of your Terms and Conditions. No specific sub-clause was identified, no explanation was provided, and no evidence was shared.

Since that communication:

• I have received only automated ticket acknowledgments.

• Live support informed me that there would be no further communication.

• My requests for clarification regarding the alleged violation and the status of my remaining balance have not been addressed.

I respectfully ask the following questions, which remain unanswered:

1. Which specific Clause 11 sub-section (11.1–11.11) was allegedly violated?

2. What exact action or behavior led to this decision?

3. What is the final status of my remaining balance, and on what basis?

A gaming operator’s responsibility does not end with citing a broad clause. Transparency, basic explanation, and communication are essential for player trust. A decision that affects a player’s funds should be accompanied by clear reasoning, not silence.

This letter is not written out of hostility, but out of disappointment. I am requesting only clarity and fair treatment, not special consideration.

I hope Betvibe chooses to respond transparently and demonstrate accountability, not only for my case, but for the confidence of all players who rely on your platform.

Sincerely,
Saurabh Kashyap
Username: mami64
Registered Email: [email protected]