22bet and duplicate account for self excluded player

[Mdolly]

I registered an account with 22bet recently and deposited several times and then  it was closed as I had a self exclusion already in place which I had obviously forgotten about. I used same name DOB phone number address etc so I don't understand how the casino didn't flag the duplicate account immediately. I understand any winnings won't be paid but surely any deposits should be refunded?? Does anyone know whether I have a good case

[Blackjax]

Does the casino already know about this? If not then tell them and ask for refund of your deposits. Btw how much is in your account as of now? 

[loceff13]

They are not going to refund deposits if you have done something intentional to get around such a block ie the use of multiple different user details such as a different email address/phone number/DOB/name misspelling/address etc were not provided by you when initiating the block.