Europalace casino

[Johnnygotthebone]

Anyone ever have a problem with these guys?

 

I am not getting my money. I have sent them bank info 3 times and get the same response over and over again. When in all support they say it has been approved Nd on the way? Do I need to worry or is it an honest delay? Each message is from today going backwards. Everyday I get a message. I sent bank info Friday?

 

Hi Johnny,

 

Thank you for contacting the Support Desk.

 

Firstly I would like to sincerely apologize for the delay in our response to you. We have been experiencing high call volumes which have resulted in a delay in our email response. We are so sorry for the inconvenience that has been caused to you.

 

Johnny, we have previously requested SWIFT details so that the withdrawal may be paid to you as we are unable to pay your withdrawal using the preferred method of payment that you have requested. As soon as we have the details then we will be able to change the method of payment and have those funds allocated

 

A SWIFT / International Bank Transfer is a method that is often chosen due to the fact that there is no limit for this transaction.

 

There is a mandatory $35 charge for this transaction and once processed by us, there is a 8-10 working day period that it would take for those funds to appear in your account.

 

The details that we would require in order to update this as your preferred method of payment sre:

 

- Recipient Name

- Bank Account Type

- Bank Account Holder

- Bank Account Number

- Bank Name

- Bank Address (Optional)

- Bank Country

- Routing Number (Optional)

- Swift Code

- Sort Code (Optional)

- Bank Code (Optional)

- Branch Code (Optional)

- Holding Branch

- IBAN Number (Alphanumeric no more than 21 digits)

 

 

Please contact us again, should you have any further queries.

 

Kind regards

 

Chantelle

Casino Support

We promote responsible gaming.

 

Support Hours

 

 

 

 

 

 

 

 

 

Hi Johnny

 

Thank you for contacting the Support Desk.

 

Johnny you need to change the Preferred Method of Payment becasuse our Ecash Company can not paid your withdrawal to (ACH - Bank Transfer.) Unfortunately we do not process payments Via ACH, please update your preferred Method of Payment to Swift details.

 

In case you want the direct bank transfer, we are not allowed to get your SWIFT banking details, as they have to be requested by the account holder.

You can get these details by contacting your bank. The details we require for the transaction are:

• Recipient Name:

• Bank Account Type:

• Bank Account Holder:

• Bank Account Number:

• Bank Name:

• Bank Address (Optional) :

• Bank Country :

• Routing Number (Optional):

• Swift Code:

• Sort Code (Optional)

• Bank Code (3 digits) :

• Branch Code (5 Digits) :

• Holding Branch :

• IBAN Number:

 

 

Please contact us again, should you have any further queries.

 

Kind regards

 

Romina

Casino Support

 

 

 

 

 

 

 

 

Hi Johnny

 

My Name is "Carly" contacting you from the Support Desk.

 

Johnny Thank you for contacting the Support Desk.

You have requested a withdrawal on your account (ACH - Bank Transfer.) Unfortunately we do not process payments Via ACH, please update your preferred Method of Payment to Swift details.

 

You can simply reply to the email.

 

Another withdrawal method you can choose is direct bank transfer (there is also a fee of $35.00 applicable to this method, and the funds will be on your bank account in 8-10 working days) – you just need to enter your SWIFT details for the transaction if you want to select the latter method.

 

In case you want the direct bank transfer, we are not allowed to get your SWIFT banking details, as they have to be requested by the account holder.

You can get these details by contacting your bank. The details we require for the transaction are:

• Recipient Name:

• Bank Account Type:

• Bank Account Holder:

• Bank Account Number:

• Bank Name:

• Bank Address (Optional) :

• Bank Country :

• Routing Number (Optional):

• Swift Code:

• Sort Code (Optional)

• Bank Code (3 digits) :

• Branch Code (5 Digits) :

• Holding Branch :

• IBAN Number:

 

I wish you a good day further, and hope that the information provided assists you and we see you back at the casino soon.

 

Please contact us again Johnny , should you have any further queries.

 

Kind regards

 

Carly

 

 

 

 

 

 

 

Hi Johnny,

 

Pierre here from the VIP Team.

 

I have contacted our E-Cash Company and your win of $2800 will be paid to you today and sent to you via ACH.

 

 

 

All the best, and if you have plans for the week, enjoy.

 

Kind Regards,

 

Pierre

Player Development Host

[cocopop3011]

The last three emails they sent you have been almost identical asking for the same information. Have you emailed them since Friday to make sure they received the details you sent Johnny?

[Johnnygotthebone]

Again?????? The same email this morning???

 

 

 

Hi Johnny,

 

Thank you for contacting the Support Desk.

 

Firstly I would like to sincerely apologize for the delay in our response to you. We have been experiencing high call volumes which have resulted in a delay in our email response. We are so sorry for the inconvenience that has been caused to you.

 

Johnny, we have previously requested SWIFT details so that the withdrawal may be paid to you as we are unable to pay your withdrawal using the preferred method of payment that you have requested. As soon as we have the details then we will be able to change the method of payment and have those funds allocated

 

A SWIFT / International Bank Transfer is a method that is often chosen due to the fact that there is no limit for this transaction.

 

There is a mandatory $35 charge for this transaction and once processed by us, there is a 8-10 working day period that it would take for those funds to appear in your account.

 

The details that we would require in order to update this as your preferred method of payment sre:

 

- Recipient Name

- Bank Account Type

- Bank Account Holder

- Bank Account Number

- Bank Name

- Bank Address (Optional)

- Bank Country

- Routing Number (Optional)

- Swift Code

- Sort Code (Optional)

- Bank Code (Optional)

- Branch Code (Optional)

- Holding Branch

- IBAN Number (Alphanumeric no more than 21 digits)

 

 

Please contact us again, should you have any further queries.

 

Kind regards

 

Chantelle

Casino Support

We promote

[Johnnygotthebone]

Are these guys for real?

 

Hey are approved here and accredited on another site!

 

Why are they not paying me!

[Johnnygotthebone]

Greta said tomorrow it shall be sent!

[ValDes]

Hey Johnny. 

 

If you resist on the temptation to "be Johnny-ish" while communicating with them, I'm pretty sure everything would be okay.

 

Euro Palace is a decent casino and you are in safe hands, in my humble opinion. If you followed their terms, there is absolutely nothing to be afraid of. By the way, a bank transfer takes approximately 3-7 days, so a little bit of  patience yet is required.

 

And don't forget that if something goes wrong, you can always submit a complaint against each and every casino, presented at AskGamblers.com

[Johnnygotthebone]

I am not worried Val. I just don't like robotic responses to my emails.

 

I called today. Greta said 100% it leaves via wire tomorrow

 

 

When will the other thread be opened up?

 

Thanks again

[ValDes]

I am not worried Val. I just don't like robotic responses to my emails.

 

I called today. Greta said 100% it leaves via wire tomorrow

 

 

When will the other thread be opened up?

 

Thanks again

 

Depends on whether you can control enough yourself or not. I'm not willing to unleash your 'angry spirit' again.

[Johnnygotthebone]

I swear to you Val. Even after they come back with a result that calls me a liar I am done. No more bad talking. I owe U that much

[Johnnygotthebone]

I'm giving 3-1 odds that I will receive an email tomorrow from these people asking me for my bank info..... Any takers....

[ValDes]

I'm giving 3-1 odds that I will receive an email tomorrow from these people asking me for my bank info..... Any takers....

 

I think you will receive an email from them today either, but it will be a notice that your withdrawal has been processed.

[cocopop3011]

Any news today Johnny!

[Johnnygotthebone]

8am phone call from Greta. Cash out was paid yesterday.

 

These guys are ok after all. Slow but honest.

 

Excellent service. Their live support is very solid.

[ValDes]

8am phone call from Greta. Cash out was paid yesterday.

 

These guys are ok after all. Slow but honest.

 

Excellent service. Their live support is very solid.

 

Maybe that's the right moment to remind you about this post?!

 

I think you will receive an email from them today either, but it will be a notice that your withdrawal has been processed.

 

As you can see yourself, ValDes is rarely wrong, mate.

[Johnnygotthebone]

Yup!!!

 

I actually owe them money now.....my bank stopped an echeck for 250 for security reasons without telling me! I am really pissed off. My bank had no right to do that. It's embarrassing. Now they said the did that to protect me???? Gimme a break.

 

I owe euro palace 250. I am so embarrassed. Will put it back in a few minutes via Ukash but I am so upset!!!!

 

 

Val, please open the videoslots thread. I owe u not to disrespect this forum again. I will just state facts.

 

Please re open ASAP.

[cocopop3011]

Apart from the error your bank made am I right in thinking EuroPalace have processed the withdrawal?

[ValDes]

...

Val, please open the videoslots thread. I owe u not to disrespect this forum again. I will just state facts.

 

Please re open ASAP.

 

The thread you are referring to will be reopened on Monday. 

[Johnnygotthebone]

They say they sent it. When I told them about the bank error and apologized I asked if they could deduct it from the 2800 and theybsaidnitnwas too late so I assume the wire has been processed. One problem. I still didn't get the money.

 

Also..... While surfing the net yesterday.... I realized these guys own ROYAL VEGAS. I did not know this. I vowed never to play there again. Now I have to make serious decision.

 

But the time to get a withdrawal. Small like this is way too long. Maybe because of the setting everything up? Dunno.

[cocopop3011]

They say they sent it. When I told them about the bank error and apologized I asked if they could deduct it from the 2800 and theybsaidnitnwas too late so I assume the wire has been processed. One problem. I still didn't get the money.

Also..... While surfing the net yesterday.... I realized these guys own ROYAL VEGAS. I did not know this. I vowed never to play there again. Now I have to make serious decision.

But the time to get a withdrawal. Small like this is way too long. Maybe because of the setting everything up? Dunno.

Johnny you need to invest in some patience

[Johnnygotthebone]

10 bet..... I think it's been 2 weeks. I get this email today.....as nice as it is over there, I will not deposit again.

 

2 weeks to just get approved is too long.

 

 

 

 

 

Dear Johnny,

 

We would like to inform you that your withdrawla has been processed and you should receive your money shortly.

 

Kind Regards,

 

Elena S.

 

10Bet Customer Service Team

 

For any further assistance please do not hesitate to contact us.

 

E-mail: [email protected]

 

Tel: + 359 (0) 32-502023

 

Fax: + 44 (0) 8707518588

[Johnnygotthebone]

Apart from the error your bank made am I right in thinking EuroPalace have processed the withdrawal?

 

I have emailed them 3 times to raise my deposit limit so I can repay the 250 that my bank stopped. They never answer me????

 

I do not understand these people. Are they so big that they don't care? I pay my debts, always. Even though my bank decided to play police, fact remains that I owe them money and can't deposit because of deposit limit.

 

I will call them tomorrow. Awkward situation. I owe a casino money. Lol

[Johnnygotthebone]

I still have not received withdrawal. I am gonna wait to get withdrawal before in over the bank error.

 

Euro palace and 10 bet time for withdrawal is unacceptable. Unacceptable. 2+ weeks???

[cocopop3011]

When was it processed again Johnny? Sorry my memory is not the best these days!

[Johnnygotthebone]

0n June 27th Greta called me at 8am telling me it has been processed.

[Johnnygotthebone]

Money received. 2800 exactly.

 

These guys are ok

 

10bet...... Still nothing.