Cosmik Casino actually stole my money

[reedyglam]

Hello everyone I was hoping for a bit of advice.

 

I have been playing on Cosmik Casino over the last few weeks and I made a few deposits but denied the bonuses because I prefer just playing with my own money. I only joined the casino because of reviews and they were listed on a top 10 online casino list so decided to give them a try. Anyway after a while I decided to make a withdrawal of 340euro after depositing around 200euro. After waiting 8 days for my withdrawal to be approved it was rejected because of irregular play.

 

 

 

It read:

 

"In line with our Terms and Conditions regarding irregular play, we have declined your withdrawal request and cancelled your winnings.

These Terms and Conditions are available on our site. https://www.cosmikcasino.com/general-terms-conditions

Your last deposit has been credited to your account balance.

Should you have any questions please reply to this email.

Kind Regards,

Verification Team
CosmikCasino"

 

 

So they haven't returned my 340euro they have returned 35euro which was my last deposit. I don't know how they have accused me of irregular play as I was just playing the same games but mainly live blackjack that had a 10euro minimum stake on. So they have just stolen my money and have only returned 35euro, what action should I take?

 

Thanks.
 

[ValDes]

Hey reedyglam and welcome to the AskGamblers forum.

 

I would suggest you to seek further and more detailed explanation from the aforementioned casino. They are obliged to present you all available information they have, including the exact reasons for your account being accused of irregular play. If the casino representatives refuse to provide such info, you may consider submitting a complaint against the casino. 

[cocopop3011]

Hi reedy glam!

 

I feel for you, I really do. I always worry about this term in all casinos because they all have it and I've heard horror stories like yours. I always worry that a casino will play this card and there be nothing you can do about it.

 

I hope you managed to get your winnings, please do keep us informed