my impressario casino experience (shakes head)

[Hellridah]

I'm sorry , 

But I'm going to start talking about this after playing tennis for over 5 days over documents and making a simple bank withdrawal 

they keep reversing my withdrawal due to "details being incorrect" I've told them over and over the correct details and I keep getting 

the same response I dunno am I seeing things here are we calling this place number 2 without a rep never been through such garbage 

honestly . 

Can't card withdrawal , went through a ridiculous verification process that dragged on for ages costing me money to get the right documents 

from the bank , and keep rejecting the payment method due to bad details its shocking bro trust me I don't start talking about these things 

unless I've gone through the process and this is far enough .

Honestly I just want to punch the screen dealing with these guys my brother and law works for the dam bank and their trying to lecture me 

after putting me in a nonsensical loop over bad details . 

I'm going through this process and resolving it slowly and I'm going to post the rest of the experience so that others do not full into the same confusion end of the 

day the mission statement here at AG is to help the player so I'm just doing my part as well as I've done in the past helping the communication synergy between 

casino's and players . 

 

Its been like climbing the 100k steps up to the monestary in tibet but im getting somewhere and once I can confirm what the deal is with bank account transactions i will advice 

how things are done here they seem to have been not asking for all the correct details its number 2 at AG and I want to get this sorted so that other customers are confident going 

forward : I remember thing like this happening at other casino's I guess you could call it working out all the nooks and crannies . 

Ok this is for all from the asian/pacific region + anywhere I guess  when it comes to dealing with this casino you need to keep this is mind for bank withdrawals 

 

1. See the box above where it says clearing number its the first six digits of your bank account 

2. The Bank Account part is your (Iban) but you only use the last 9 digits of your account number 

3. Use the name on your Bank Statement don't leave anything out and make sure if its BIG AND BOLD make it big and BOLD . 

4. Don't forget the amount at the top  . 

 

Do that and : 

 

[Hellridah]

Second thoughts I'd probably stay away from this crowd all that mucking around and then this lol I'd be weary : basic website anyway nothing amazing tbh . 

 

No Rep just arrogance really Bitstarz deserved spot 2 this one has a lot of work to do this action of blocking is a kids response not an adults as I told you I'm connected but that kind of didnt ring any bells obviously . 

[Flatzem888]

7 hours ago, Hellridah said:

Second thoughts I'd probably stay away from this crowd all that mucking around and then this lol I'd be weary : basic website anyway nothing amazing tbh . 

 

No Rep just arrogance really Bitstarz deserved spot 2 this one has a lot of work to do this action of blocking is a kids response not an adults as I told you I'm connected but that kind of didnt ring any bells obviously . 

instead of .io use the .com cause the .io is also blocked for me right now.

[Hellridah]

3 hours ago, Flatzem888 said:

instead of .io use the .com cause the .io is also blocked for me right now.

Yeah I see what you mean weird though ....

[Hellridah]

They need to get their act together today I was subject to another nonsensical request for a paysafe voucher transaction which has already has the verification done 

all my kyc is verified and now after 1 withdrawal their asking for my skrill account over a PAYSAFEVOUCHER

Its been provided along with the payment voucher This is fng overkill bro and they know it . 

 

 

 

[Hellridah]

 

it's nuts I've never used a Skrill Account ......cuzz its a voucher a PAYSAFEVOUCHER its nothing to do with SKRILL HELLO ? 

Skrill / Paysafecard are under the same legal umbrella called the Paysafe group but each is a seperate legal entity . 

 

As to why people think their the same is beyond me its a company of stuff ups something from a comedy show . 

[Hellridah]

Ok so : 

They have their precious Skrill documents for a Paysafecard transaction lol 

well on the bright side people know how to navigate the waters I've sailed I'm at a loss 

as to what to say about this casino : sure they have some positive points about them they 

just need to iron out a few things that pending time needs work and a few things about the GUI 

but when the payments come its fast and customer service is top notch ...plenty of games etc ...

I guess nothings perfect but man o man what a rigmarol over something simple just keep in mind 

ladies and gents if you use a paysafecard voucher your going to get asked for a skrill account as to why 

I'm looking at my master Astaroth in contemplation humans will be humans . 

[Ultras34]

@Hellridah paysafe card voucher is skrill top up if you want cash out some money need to have skrill acc..from my experience not a single site doing cash out on paysefe acc..so this is a NORMAL thing..

[Hellridah]

11 hours ago, Ultras34 said:

@Hellridah paysafe card voucher is skrill top up if you want cash out some money need to have skrill acc..from my experience not a single site doing cash out on paysefe acc..so this is a NORMAL thing..

Yeah wasn't looking to cash out using paysafecard was proving a transaction came from paysafecard not skrill its a company that contains two business entities under the umbrella paysafe group and its not skrill its paysafecard unless it comes from a skrill account but somehow the paysafecard transaction is regarded as a skrill transaction they should think about making everything the same instead of confusing people and if that's a NORMAL thing lol lots of luck . 

[Hellridah]

Still going through ***** over this one withdrawal after being told that rubbish above : 

 

Hello Tane,

 

Thank you for playing in our Casino.

 

As part of the verification procedure, we kindly ask you to send the following documents:

 

Bank account statement – Account (389016-015782000)

◦ Bank statement should not be older than six (6) months.

◦ Your name, IBAN and BIC/SWIFT must be visible.

 

Please upload your document in your response to this email; make sure that the necessary information is visible to avoid any delays during verification.

 

Should you have any further concerns, questions or comments, don’t hesitate to contact our Customer Service Team.

 

Sincerely,

Payments Cashier

 

((The account was already KYC verified this is becoming nuts ***** received a document regarding the bank account and verified me the agent even stated in writing 

the account was verified are these guys serious ??? wtf are they doing at number 2 bro ??))

 

I mean help me out here bro what does this mean hmm : 

Oh gee a BIG TICK saying documents verified gee wizz can anyone else see that ??? 

 

 

[Hellridah]

Balls in your court . 

[Ultras34]

@Hellridah you still have your own opinion about this..paysafe card voucher this is SKRILL top up..if you will be lucky casino let you cash out on different metod like bank transfer..almost all request same payement metod..so if you use this you will need make skrill for cash out..best of luck

[Blackjax]

20 minutes ago, Ultras34 said:

@Hellridah you still have your own opinion about this..paysafe card voucher this is SKRILL top up..if you will be lucky casino let you cash out on different metod like bank transfer..almost all request same payement metod..so if you use this you will need make skrill for cash out..best of luck

I don't think Paysafe is available to @Hellridah in NZD currency. The supported currencies are EUR, AUD, CAD, GBP, NOK, PLN, SEK and USD. 

[Hellridah]

1 hour ago, Ultras34 said:

@Hellridah you still have your own opinion about this..paysafe card voucher this is SKRILL top up..if you will be lucky casino let you cash out on different metod like bank transfer..almost all request same payement metod..so if you use this you will need make skrill for cash out..best of luck

This is in NZD : 

 

 

Skrill is Skrill and Paysafecard is Paysafecard : I've cashed out to a bank transfer before across many casino's all this rubbish is ...is delay tactics dirty ones at that 

this will be my last transaction there only rogues bottleneck someone to that degree .

[Hellridah]

Notice my middle finger on the way out the door bozo's . 

[Afi4wins]

@Hellridah Oh geeees...I thought it was your thumb's up... 

[Hellridah]

3 hours ago, Afi4wins said:

@Hellridah Oh geeees...I thought it was your thumb's up... 

Honestly most couldn't give a rats about the AML laws they invoke it at a whim usually to their advantage and to double roast me about the same document over the bank statement is just nutty after a cashout I mean come on they didn't mind taking all the deposits without a single request for anything till the withdrawal its a fng sick joke across many casino's I've seen : no one is giving two *****s about the AML laws unless they can use it to their advantage lets face it . 

There's no shining white knights in this game just outlaws and fat barons this is the wild west always will be sure there's the odd "Avalon" but its a rare event .

 

p.s 

Remember Halloween is just around the corner be weary of things that go bump in the night . 

[Afi4wins]

Naaah, weary and scary things do not need for Halloween to come first...they come as they like, when they like, day or night. 

Impressario is one example! 

[cocopop3011]

On 9/27/2025 at 5:19 PM, Hellridah said:

Notice my middle finger on the way out the door bozo's . 

Okay I’ve just read through the whole post. So yeh withdrawal was approved? But - your initial deposit was a paysafe voucher? And you withdrew via Skrill? Is that right or wrong? If it’s wrong, why did you pick a different method to withdraw? 

[Hellridah]

58 minutes ago, cocopop3011 said:

Okay I’ve just read through the whole post. So yeh withdrawal was approved? But - your initial deposit was a paysafe voucher? And you withdrew via Skrill? Is that right or wrong? If it’s wrong, why did you pick a different method to withdraw? 

Situation's resolved I withdrew via bank account it wasn't the issue it was the amount of documents I was asked for even if things were to be weighted up properly the majority of deposits have been by card which they aren't able to do because of a "technical error" which means bank account withdrawal anyway trial by fire over nothing just to be so called let off was nutty never going back .