Locked out !

[Jorge45]

Anyone sent in all there legal documents for a withdrawal then had there account locked and told one of your documents was incorrect ?

 

I had a big win with a high rated casino and I am now worried me £5000 is gone :/ plus I has a few other big wins on the dark knight rises and have a good account balance :/ ??

[ValDes]

Hi Jorge45 and welcome to the AskGamblers forum!

 

As far as I can see, you have already submitted a complaint regarding this case at our website. I'll have a closer look at it soon and publish it at the complaints board, probably later today.

[Jorge45]

Thanks. Royal Vegas reply infuriated me as it is a different excuse to what the emailed me.

 

Thanks again.

[Jorge45]

What makes me laugh about these people is I work 6 days a week in the finance industry with underwriting for lending . These Bandits just cannot admit they did not want to pay me my £5000 withdrawal and closed my account after I had a few high stake wins. Basically saying I had irregular game play. I was off work for two days on my birthday and just playing random games on highest stakes ! I earn twice what I withdrew each month and to be honest didn't really care if I lost £10000 that I still had in the account but on £30 a spin the main feature came in. Did not realise these Casinos start crying just because they have £5000 to pay out

[Jorge45]

ValDes

 

I'm useless with apps and computers unless it's spread sheets , could I ask where I update my DOB and profile pic ?

[ValDes]

Hi Jorge.

 

First of all, I would like to ask you to stop using such harsh words against the casino in question, until your complaint comes to its final resolution.

 

As for updating your profile, just click on your nickname, situated at the upper right corner and then click on Profile.

 

Let me know if you need further assistance.


 

[Jorge45]

Ok.

 

I was just infuriated at them for stating I have done something wrong with my legal documents. It also concerns me if someone is running around with my documents