Deposit Not Reflected in My Account

[Diyorbek]

Dear 1win Support Team,

 

My name is Diyorbek. I am writing to report a deposit issue with your platform. On 08.05.2025 at 08:44, I successfully made a deposit which was fully confirmed by my payment provider. However, the amount has still not been credited to my 1win account.

 

I have a clear screen recording showing the entire process, including confirmation of the payment. I have contacted your support team daily for over a month, and each time I was told the issue would be resolved within 1–7 days. Unfortunately, nothing has changed, and I am very disappointed with the lack of action.

 

This situation is unacceptable. I kindly request that you investigate this issue as soon as possible and credit the deposit to my account.

 

Please let me know if you need the screen recording or any other proof of payment. I am ready to provide it immediately.

 

Thank you for your attention. I look forward to your urgent response.

 

Sincerely,

Diyorbek

 

[cocopop3011]

7 hours ago, Diyorbek said:

Dear 1win Support Team,

 

My name is Diyorbek. I am writing to report a deposit issue with your platform. On 08.05.2025 at 08:44, I successfully made a deposit which was fully confirmed by my payment provider. However, the amount has still not been credited to my 1win account.

 

I have a clear screen recording showing the entire process, including confirmation of the payment. I have contacted your support team daily for over a month, and each time I was told the issue would be resolved within 1–7 days. Unfortunately, nothing has changed, and I am very disappointed with the lack of action.

 

This situation is unacceptable. I kindly request that you investigate this issue as soon as possible and credit the deposit to my account.

 

Please let me know if you need the screen recording or any other proof of payment. I am ready to provide it immediately.

 

Thank you for your attention. I look forward to your urgent response.

 

Sincerely,

Diyorbek

 

Hello and welcome to the forum. Sorry to hear you're having some issues. Has support got back to you regarding this yet?

[Diyorbek]

Unfortunately, 1win hasn't helped me yet. I get the same message from the support service every time. I have all the evidence: receipts, 1 month's bank statements, and a screenshot of the payment application.

[Diyorbek]

On 5/29/2025 at 1:45 AM, cocopop3011 said:

Hello and welcome to the forum. Sorry to hear you're having some issues. Has support got back to you regarding this yet?

Unfortunately, 1win hasn't helped me yet. I get the same message from the support service every time. I have all the evidence: receipts, 1 month's bank statements, and a screenshot of the payment application.

[cocopop3011]

On 5/30/2025 at 4:26 AM, Diyorbek said:

Unfortunately, 1win hasn't helped me yet. I get the same message from the support service every time. I have all the evidence: receipts, 1 month's bank statements, and a screenshot of the payment application.

What have support said?  How much was the deposit worth?

[Diyorbek]

On 6/6/2025 at 1:59 AM, cocopop3011 said:

What have support said?  How much was the deposit worth?

Support always says the same thing, they say wait, it's been a month, I have a payment application screen with no clear proof, they are just prolonging the time

On 6/6/2025 at 1:59 AM, cocopop3011 said:

What have support said?  How much was the deposit worth?

 

[Diyorbek]

Just now, Diyorbek said:

Support always says the same thing, they say wait, it's been a month, I have a payment application screen with no clear proof, they are just prolonging the time

 

deposit 1200$<

[Blackjax]

@Diyorbek what payment method did you use? 

 

[Diyorbek]

3 hours ago, Blackjax said:

@Diyorbek what payment method did you use? 

 

Card transfer p2p

[Blackjax]

10 minutes ago, Diyorbek said:

Card transfer p2p

Did your bank confirm that your deposit reached the merchant site? Did you raise a refund enquiry from your bank? 

[Diyorbek]

5 hours ago, Blackjax said:

Did your bank confirm that your deposit reached the merchant site? Did you raise a refund enquiry from your bank? 

The bank that charged me confirmed this. I have documents and screenshots of my payment application.

[Venkat102]

Sometimes p2p transfers won’t go to merchant. At that time we need to raise a ticket with the bank. Happened for me at once

[cocopop3011]

On 6/10/2025 at 8:16 AM, Venkat102 said:

Sometimes p2p transfers won’t go to merchant. At that time we need to raise a ticket with the bank. Happened for me at once

Hi and welcome to the forum! Thanks for stepping in here