Bitstarz verification issue

[Blackjax]

Any update on the issues of Gameplay check and verification? 

[Ali al hashemy]

@cocopop3011 @Fiekie247 @OlleBitStarz

@Blackjax

okay guys seriously it’s been one month now all I get is that there working on it and nothing else I have provided everything also signed documents and confidential information which is to much now also my account is disabled can’t login I texted support they replied with ( this account is closed due to us waiting for the final report) please guys talk to them as soon as possible thank you I really appreciate it 

[Blackjax]

I had told you to file a complaint. I dont know why you still haven't done that. 

[Blackjax]

3 hours ago, Ali al hashemy said:

@cocopop3011 @Fiekie247 @OlleBitStarz

@Blackjax

okay guys seriously it’s been one month now all I get is that there working on it and nothing else I have provided everything also signed documents and confidential information which is to much now also my account is disabled can’t login I texted support they replied with ( this account is closed due to us waiting for the final report) please guys talk to them as soon as possible thank you I really appreciate it 

Did they tell you how much more time will it take? 

Ali, which games did you play to get this balance btw?  I am sorry if you have already replied in the thread previously. 

[Ali al hashemy]

23 minutes ago, Blackjax said:

Did they tell you how much more time will it take? 

Ali, which games did you play to get this balance btw?  I am sorry if you have already replied in the thread previously. 

They cannot provided a timeframe 

I play roulette for like 4-5 max done 73.5k aud

[Blackjax]

@Ali al hashemy please send a pm to @OlleBitStarz and ask him for an update. Lets see his response. 

[Ali al hashemy]

11 minutes ago, Blackjax said:

@Ali al hashemy please send a pm to @OlleBitStarz and ask him for an update. Lets see his response. 

Done 

[Flatzem]

1 hour ago, Ali al hashemy said:

They cannot provided a timeframe 

I play roulette for like 4-5 max done 73.5k aud

if you're a roulette player then better to play at a land-based casino and avoid any trouble like this. no waiting to get paid. no bs.

unless you were playing those roulette tables with bet multipliers

[Ali al hashemy]

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[Blackjax]

And how did they come to this conclusion? 

[Ali al hashemy]

29 minutes ago, Blackjax said:

And how did they come to this conclusion? 

No reason at all 

[cocopop3011]

21 hours ago, Blackjax said:

@Ali al hashemy please send a pm to @OlleBitStarz and ask him for an update. Lets see his response. 

The player has already received an update regarding this. I have also spoken to olle and know the outcome of the investigation but unfortunately due to sensitive data I cannot share it on the forum. The OP has been given advice but from our side there is no further help we can offer I’m afraid. 

[cocopop3011]

5 hours ago, Ali al hashemy said:

No reason at all 

I believe you have been given the outcome of the investigation? 

[Flatzem]

money laundering is a serious matter.

take a look at this case from Australia.. back in 2023

a 450 million dollar penalty !.

[cocopop3011]

On 6/10/2025 at 9:41 AM, Blackjax said:

I had told you to file a complaint. I dont know why you still haven't done that. 

He did file a complaint but it was rejected and we won’t be able to accept a new complaint from him unfortunately. 

[Fiekie247]

I hope the OP got his detailed outcome. If they only said following an investigation by our AML team, they closed the account.

If they fail to provide or explain how he failed their AML policies, then its BS IMHO.

Confiscating a huge amount without giving exact specific details related the OP  is in the scenario nonsense. So I really hope they make him understand in detail what they investigated and how he failed them, which I assume they will do.

[cocopop3011]

5 minutes ago, Fiekie247 said:

I hope the OP got his detailed outcome. If they only said following an investigation by our AML team, they closed the account.

If they fail to provide or explain how he failed their AML policies, then its BS IMHO.

Confiscating a huge amount without giving exact specific details related the OP  is in the scenario nonsense. So I really hope they make him understand in detail what they investigated and how he failed them, which I assume they will do.

The player is aware of what’s happened even if it’s stating in here he hasn’t been informed. 

[Ali al hashemy]

1 hour ago, cocopop3011 said:

The player is aware of what’s happened even if it’s stating in here he hasn’t been informed. 

@cocopop3011 @Fiekie247I haven’t been informed why, they won’t say a reason why this happened 

[Ali al hashemy]

3 minutes ago, Ali al hashemy said:

@cocopop3011 @Fiekie247I haven’t been informed why, they won’t say a reason why this happened 

All I got @cocopop3011 @Fiekie247

[Flatzem]

at least they were nice enough to return your last 3000 AUD deposit.

that's more than what some other casinos would have done in such a situation.

[cocopop3011]

1 hour ago, Ali al hashemy said:

All I got @cocopop3011 @Fiekie247

Yes and this shows that the casino conducted some AML investigations and as a result your account was closed due to their investigations. I understand this is frustrating for you, but I am confident that the casino conducted thorough investigations and your account was not unfairly closed. From a forum point of view I’m afraid there is nothing more we can do for you.