Club Player Casino don't pay out!

[erd1]

Hi there,
just wanna warn all never play at Club player you wont get paied out!
I won 100$ with my free money terms and conditions said I can pay out so I requested on 25.10.12 ,after I emailed them an dwent to live chat several times... my pay out was approved on 11.8.12 but since now and severeal emails more not in my neteller account. I really think they don't want you to win and if they wait as long as you give up asking for your money.
So better be warned!
regards
Mark

[ValDes]

Hi erd1 and welcome to our forum!

 

I'm sorry to see you got issues, have you tried to submit a complaint at our website?

[cindygreco]

Dear Mark (erd1)

 

On 10/21/2012 8:16:56 AM You’ve redeemed Free Chip SUPER65

 

On 10/27/2012 4:11:27 AM You’ve redeemed Free Chip SCRATCH100

 

No deposits in between Free Chips have been ever made. On 10/29/2012 11:28:33 AM Withdrawals Department Manager removed the winnings generated from the second Free Chip since as per Casino rules:

 

 

1. Players from UK are allowed to play but are not entitled to cash-out from Free Chips. Please feel free to review the list available on the site;

“Based on your country of residence, restrictions apply to playing at the casino, the use of bonuses, redemption of free chips and/or deposits via credit card. We retain the right to lift these restrictions on an individual basis. Carefully go through the constraints that may apply. You may view all country restrictions in this PDF document or you can download it in MS Word format. You can contact us in order to appeal for any country based restriction(s). The casino shall assess your account and take the final call based on your case.”

 

2. Players from certain countries may not cash out from free chip offers if they have not previously deposited. These players may par-take of said free chips for amusement purposes only. Please view the complete list here to make see whether your country is listed.

Unless the Casino management specifically gives prior agreement, welcome bonuses are limited to one promotion per Player, per family, per computer, per address.

The Player may not consecutively redeem multiple no-deposit bonuses. Free chip offers are meant only for our regular loyal players and unless otherwise stated in order to cash out on a free chip offer you should have an active depositing account. Should a Player redeem one no-deposit bonus and then be subsequently offered another one, the Player must make a real money deposit into their account in the interim in order for the Player to be eligible to redeem the second no-deposit bonus.

Please accept my sincere apologies but you were not entitled to the winnings and as per casino rules these were voided.

 

 

Cindy Greco

Sr. Affiliate Marketing & PR Manager

Gwages

SKYPE: cindy.greco1

Email: [email protected]

Toll-Free: 1-800-549-7407

[ValDes]

Hi cindy and a warm welcome to our forum!

 

Thanks for your quick response - straight and well-reasoned as usual! I hope the player will be satisfied with your answer.

[cindygreco]

Thanks a lot Gambling Guru.

 

If anyone has any complaint or concern can contact me directly to [email protected] and i will be more than glad to assist.

 

Cheers

 

Cindy Greco

[ValDes]

Yep, thanks for your cooperation, Cindy! from me too!

[Luciana]

Welcome Cindy, I'm always amazed by your fast action!

 

You are a real complaint hero!

[shaunwills]

hi not sure if this is right place for this im writing on behalve of a friend. she deposited 400$ on to club player casino manged to win 3500$ went to withdraw but asked for id sent that in but they now saying she have 8 accounts with them or sites linking to them which she have no knowlage of she asked then to show her these so called other sites but they didnt they have now locked the account not chatting on live help not replying 2 emails they said they might give her the 400$ deposit back to which not happy about as got 3500$ dollars won fair and sq any help on this matter will be greatly appriceated [spelling not the best ]

[ValDes]

Hi shaunwills and welcome to our forum!

 

First, I want you to know that it's not necessary to post one and the same in more than one place! Don't worry, I have taken care for the other post.

 

Now, back on your issue. What your friend is experiencing now is a standard procedure, which any online casino is taking place of, when multiple accounts of a certain customer are detected! It is clearly written in every single casino's terms and conditions out there and since your friend had accepted them, there's not much place left for wondering. What the casino have offered you is the best and only way to resolve the situation - it's called refunding of the original deposit, followed by a permanent closure of all customer's accounts! I know it's sad and maybe a little bit frustrating, but remember - it's your responsibility to read carefully the casino terms and conditions, mate!