iusse with casino770 NOT Paying me since 3 weeks.

[elliso]

HeyEveryone
first of all, i wanna thanks owner and webmaster and all stuff of this website which gives hopes and helps slove those iusses, i will explain the problem i am having with casino770.

I Have been member of casino770 since almost 2/3 Years.
never had a problem untill last Month. I Deposited funds plus one Ticket-permuier which valued 100Euro. and i Played but unfortuntely i lost afew euros and i decided to withdrawal so i did ask first withdrawal.

*

Reimbursements in process
Date & Hour Amount 2012-09-24 17:40:49 344.00EUR In process

So i was wating and while waiting i want to play again and try if i could win, i despoted again funds and i played and i lost.
i did asked for 2th withdrawal

2012-10-01 03:08:29167.50EURIn process

After one week, I COntacted them as they never delay to Proccess my payment.... after i exchanged almost 10/20 emails in different langauges, they always ask me to wait and i went to online chat support, they told me they asked agent of payment to speed up my file and i was told it s under thier attention..... so i waited with no problem

1 week / 2 week / 3 week / now 4 week and i am getting Same replies and automatic e mails.
i wonder why all this delay ? why all this games and lies ?
they only reply wait wait and i am really fed up.

Could Anyone helps, i just filed 2 complainte and yet i can t see them here.
i posted 2 screemshoot of my account and i will attempte to post more evidence and proof if it s available,

Now i want my money back and i no longer willing to wait.

Thank you for you guys.

[Luciana]

Hello elliso

 

 

Welcome to our forum! Please, use complaint section for any issues with casinos - http://www.askgamblers.com/submit-complaint-p47

[elliso]

i have sumbited 2 complaints and ye it s not approved yet?

will U Check please

[Luciana]

Yup, it's published now!

 

Sorry for the delay, so many complaints have been waiting for verification and publishment, while I was away! I'm still catching up!

[elliso]

Thank you very much for your help.

Any news or update regarding my case with casino770 ?

I Have provided all proof and evidance and if there is anything else missing, kindly let me know.

 

it s been 1 month and this nightmarre is still going on.

[Luciana]

As soon as I receive any kind of reply from the casino, I'll let you know

[elliso]

i am waiting and i am really pissed off

[elliso]

Did you contacted them ???

[elliso]

Anyone Here?

Actually my complainte has been closed due to inactiviy of casino770.

 

what am i suppose to do next ??!

[Luciana]

I'll reopen it for you! We're still waiting for Casino770 to respond!

[ValDes]

Hi elisso!

 

I'm afraid, that if Casino770 continues to ignore both you and AskGamblers.com attempts for mediation, then it's time to seek support from the heavy artillery! In this case, it should be the authority, which gave Casino 770 license to operate, or in short - Malta Lotteries and Gaming Authority. More info about this organization and details how to submit an official complaint can be found here - www.lga.org.mt

 

Good luck and let us know if you need further assistance!

[The.Dark.Knight]

I've already dealt once with the Malta Lotteries and Gaming Authority and dont want to discourage you elisso, but better arm youself with a lot of patience. It took them almost 3 months to take final decision on my complaint, and on top of that it was against me!

[ValDes]

Sorry to hear that Darky! But sometimes making the huge machine (which LGA Malta obviously is) to move is not an easy task at all. Actually, 3 months is not such a long period for a final resolution of an official complaint, so I guess it was in the reasonable timeframe. Anyway, wish you a better luck next time!