Cashout Delayed

[tonino234]

Hello, I hope you can help me. I registered with OLYMPUSBET and won €400 and requested a payout on November 5th, 2024. About two days later I received an email from the casino asking me to upload proof of bank address, proof of deposit from the bank, and I also sent my driver's license as proof. Everything was accepted. Now she wanted a selfie of me holding my driver's license in my hand. Now the problem started. For days I have been sending emails with several selfie photos, but they always get rejected because they apparently cannot read my data and numbers even though the photos are sharp enough. I sent an email complaint and said that the photos cannot be better, my smartphone does not take HD photos. I will also write a negative review everywhere and the responsible gaming authorities. PLEASE HELP

[tonino234]

the case can be closed

[cocopop3011]

20 hours ago, tonino234 said:

the case can be closed

I trust this is because you have good news to share with us?

[Blackjax]

3 hours ago, cocopop3011 said:

I trust this is because you have good news to share with us?

No. He played down the funds to 0 after his selfie was constantly being rejected. The moment he lost all his funds he received an email that his selfie has been accepted.

[Afi4wins]

This is very typical of so many casinos...they will delay your deserving payment with whatever excuse they can use, wait for you to reverse and spend off that winnings, then only approve the KYC or payment processing.

I've experienced several times of such cases at various casinos, even reputable ones, but I would never let any casino bully me or tell me what to do!

I've closed my accounts at such casinos - the only rightful thing to do, unless you're one of those chickens in their shackhouse type..