Robbed by Unibet.com . Won fair and square horse racing, first they paid out, then I kept winning and they closed the account and took the winnings!

[harrycalvert]

I have been betting on horse racing for a few years and have mostly lost money which makes this infuriating!

I opened a unibet account some months ago and placed a few bets on the Goodwood festival. I had a big winner of about 3000 pounds. I withdrew and everything seemed great. So I started to bet again during the racing at the York in the end of August. Again I had a nice winner this time about 2500 pounds. This time when I went to withdraw I was asked for a picture of my ID bank card and proof of address. Except the proof of address had to be one received in the post, a little difficult since I don't get anything in the post these days! All my bank statements and bills are online

 So I uploaded the ID+bank card and live chatted explaining I need to update my address because I just moved down south to Cornwall and I don't have any post to the old address. They said they would email me with a response about that. I didn't get any response so a few days later I tried to log in and the account wouldn't work. Again went on live chat. There they told me that my account had been banned, and my winnings of 2000 (withdrawal) and about 650 in the balance were confiscated. I honestly could not beleive what I was seeing! I did not even know a betting website could confiscate winnings like that.

I am so livid and I have no idea what to do about this. I have never had or even heard of a problem like this with a horse racing bet. It seems cut and dry you win you get your winnings you lose and you lose your stake. I cannot see what the issue is, I never had a bonus or anything like that just normal bets on horses, sometimes on short odds sometimes long. They stated these terms were broken:

"Dear Harry,

Your complaint has been reviewed in full, in accordance with Unibet complaints procedure as outlined in section 30 of the terms and conditions.

The account has been closed and the balance treated in accordance with clause 16.1 and 16.5, 19.2 and 19.2.2 of the Unibet terms and conditions.

We understand that the reason for the account closure has been outlined to you in the terms, while the internal business processes, systems, and methods utilised by the company, including those related to linking accounts will not be disclosed.

Should you feel this needs further consideration, you will be fully entitled to escalate this externally for an independent third-party review.

We use eCOGRA as an alternative dispute resolution. Disputes may be filed under https://ecogra.org/alternative-dispute-resolution/

Please do not hesitate to contact me if I can be of any further assistance."

The thing that is really upsetting me is over the years I have lost tons of money betting on horse racing, especially this year, definitley more than I have won lol. Now I finally get two good winners in a row and the money is confiscated. Just cannot beleive it makes me want to quit for good.

Does anyone think there is a chance I can get my winnings? I am thinking about small claims court?

They told me to do an internal complaint which came back with the same thing. And now they say to use eCOGRA? What should I do :(
 

[Blackjax]

You should file the complaint asap. Things get settled pretty slow at ecogra so it's better you get on with this quick. You could also use AGCCS at Askgamblers here.

[Blackjax]

Follow this link to file complaint 

https://www.askgamblers.com/submit-complaint?refCasino=5b8571c17528f726808b4568