Jettbet scams with misleading terms.

[Blackjax]

I made a deposit of €45 at Jettbet casino and claimed their 200% bonus. I did not activate the bonus and only played with real funds. I reached €114 and decided to cashout. The software didn't allow me to cashout and after contacting live chat I was informed that to request cashout a deposit should be rolled over 5x. This was ridiculous as their terms clearly say a deposit should be rolled over once. They told me I had just wagered 112 out of 225 and I had to wager the remaining part. I ended up losing everything as the support staff misleaded me into wagering a lot more than it was required. Do I have a case?

Link to their T&chttps://jettbet.co/en/page/terms-and-conditions

[cocopop3011]

11 minutes ago, Blackjax said:

I made a deposit of €45 at Jettbet casino and claimed their 200% bonus. I did not activate the bonus and only played with real funds. I reached €114 and decided to cashout. The software didn't allow me to cashout and after contacting live chat I was informed that to request cashout a deposit should be rolled over 5x. This was ridiculous as their terms clearly say a deposit should be rolled over once. They told me I had just wagered 112 out of 225 and I had to wager the remaining part. I ended up losing everything as the support staff misleaded me into wagering a lot more than it was required. Do I have a case?

Link to their T&chttps://jettbet.co/en/page/terms-and-conditions

Yes absolutely! I have just checked also and it clearly states 1x,. Do you have a copy of the transcript which would be helpful to add into the complaint to see you have been told misleading information, But yes, you do have grounds for complaints. The only thing that would effect this is that you have played all your balance now have you? It would have been better to come herer after you had been told 5x and not played the balance. 

[Blackjax]

I have nothing but words. I will be happy if I atleast get my deposit back. 

Should I file a complaint?

[Blackjax]

My complaint has been rejected. END of discussion from my side. Hopefully my review is accepted so other players can see it.

[cocopop3011]

1 minute ago, Blackjax said:

My complaint has been rejected. END of discussion from my side. Hopefully my review is accepted so other players can see it.

Let me check why. 

[Blackjax]

Noll

2 minutes ago, cocopop3011 said:

Let me check why. 

Not enough details.

[cocopop3011]

3 minutes ago, Blackjax said:

My complaint has been rejected. END of discussion from my side. Hopefully my review is accepted so other players can see it.

Your complaint has not been rejected, they have asked you to submit more information. I have just read the complaint, please try to include more information, including the screenshot of their terms.

[cocopop3011]

11 minutes ago, Blackjax said:

Noll

Not enough details.

Yes correct, we can't accept a complaint without a bit more information please. 

[Blackjax]

1 minute ago, cocopop3011 said:

Your complaint has not been rejected, they have asked you to submit more information. I have just read the complaint, please try to include more information, including the screenshot of their terms.

Thats the only proof i have. Hopefully its enough.

[Blackjax]

10 minutes ago, cocopop3011 said:

Yes correct, we can't accept a complaint without a bit more information please. 

Okay. I will update it accordingly.

[cocopop3011]

9 minutes ago, Blackjax said:

Okay. I will update it accordingly.

Thank you just include as much as you can including the screenshot. You can explain that you don’t have a copy of the transcript but if you remember date and approx time that would be helpful to include.