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    casino account 4000 euros

    Nacer17
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    Nacer17 Newbie Gambler

    Nacer17

    Posted
    Posted

    Hello, I play on a site that I did not find SUPRABET License by ANJOUAN GAMING AUTHORITIES

    My player account with a balance of 4000 euros was blocked for no reason and I would like to know if anyone knows how to communicate with them
    Licensed by ANJOUAN GAMING AUTHORITIES, I don't know if a player has already used one of the casinos of this license and knows how to talk to them
    Thank you for your valuable help

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    cocopop3011 Premium Member

    cocopop3011

    Posted
    Posted
    On 7/5/2024 at 3:48 PM, Nacer17 said:

    Hello, I play on a site that I did not find SUPRABET License by ANJOUAN GAMING AUTHORITIES

    My player account with a balance of 4000 euros was blocked for no reason and I would like to know if anyone knows how to communicate with them
    Licensed by ANJOUAN GAMING AUTHORITIES, I don't know if a player has already used one of the casinos of this license and knows how to talk to them
    Thank you for your valuable help

    Hello, sorry I must have missed this one last week. Of course, we can try to help you. 

    Can you not access the site at all to use their live chat?

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    Nacer17 Newbie Gambler

    Nacer17

    Posted
    • Author
    Posted

    Thanks mate to your answer.

    Can you not access the site at all to use their live chat? I can access to the site but i can not log in into my account SUPRABETS blocked my account. 

    Many players were treated the same way as me, once their winnings were accumulated, their account was blocked for no apparent reason.

    Here is a proof that they dont reply to my mails

    I really need your help im LOST

     

     

    3fad5b5a-f77c-4948-85ff-917e1a298bdb.jpg

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    Afi4wins Premium Member

    Afi4wins

    Posted
    Posted

    @Nacer17 @cocopop3011  Suprabets Casino is not listed in Askgamblers directory so I don't know if the AGCCS Team can help out or not. Secondly, I've checked their T&C and they do not provide any Alternative Dispute Resolution (ADR) provider - all disputes and complaints can only be directed to their Customer Support Team / Manager for a ressolution.

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    Nacer17 Newbie Gambler

    Nacer17

    Posted
    • Author
    Posted

    Thank you Afi4wins for you answer.

    Suprabets does not want to reply to my thousand of mails, they re seen and unreplied.

    The CS team said they can only help for settlement of bets, deposit no more you have to wait for a reply by mails, and the mails are ignored...

    What can i do for my 4000 euros ?

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    Afi4wins Premium Member

    Afi4wins

    Posted
    Posted

    @Nacer17 Looks like your only best choice of action now is to contact the Anjouan Authorities directly yourself, explain to them in detail what is happening, and hopefully they will respond to you. You can contact them at this email address: [email protected] or you can also use their online contact form at: Contact - Gaming Control Anjouan

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    • 3 weeks later...
    Nacer17 Newbie Gambler

    Nacer17

    Posted
    • Author
    Posted

    On July 4th my account was blocked and so I wrote to the licensing authorities.
    They replied to me on July 6th, I replied by giving all the necessary information so that they could see if it deserved a complaint.
    Since July 8th they no longer want to answer, look at the emails but nada

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    • 2 weeks later...
    • 2 weeks later...
    Nacer17 Newbie Gambler

    Nacer17

    Posted
    • Author
    Posted

    Hello sir, i dont want to do.

    They reply the licensor i mean anjouan gaming.

    they said my account is blocked due to method said arbitrage.

    I don't even know what you're talking about, give me just evidence they don't want. the licenser took his share of money to come to the casino side, even to give me evidence they don't want

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    • 3 weeks later...

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