Madsen888 Posted May 17 Share Posted May 17 Hi guys, im new here, so please bear with me, if im not posting in the right group. About 10 months ago, Betinia.com stole 3000 usd (my winnings on their betting-site). They had been rejecting my proof of address for some reason which I still dont understand (plenty of other bookies accepted it without any issues). The thing is that they suddenly texted me, that I could cash out my deposit, but not my winnings, as they didnt accept me as a customer (due to the lack of acceptance of proof of address). When I text them and complain, they state the same thing: The case is closed. What can I do now? Thanks Quote Link to comment Share on other sites More sharing options...
cocopop3011 Posted May 19 Share Posted May 19 On 5/17/2024 at 7:06 AM, Madsen888 said: Hi guys, im new here, so please bear with me, if im not posting in the right group. About 10 months ago, Betinia.com stole 3000 usd (my winnings on their betting-site). They had been rejecting my proof of address for some reason which I still dont understand (plenty of other bookies accepted it without any issues). The thing is that they suddenly texted me, that I could cash out my deposit, but not my winnings, as they didnt accept me as a customer (due to the lack of acceptance of proof of address). When I text them and complain, they state the same thing: The case is closed. What can I do now? Thanks Hello and welcome to the forum. What document was it that had your address on and was it less than 3 months old? Quote Link to comment Share on other sites More sharing options...
Madsen888 Posted May 22 Author Share Posted May 22 I shipped them official bank statements from the day before - and I shipped them some documentation from the police as well (just to be sure). The rejected all of them, and gave me no explanations. All had my name and my address on them. Thanks for taking you time to reply my message, mate. Quote Link to comment Share on other sites More sharing options...
Blackjax Posted May 22 Share Posted May 22 Please follow this link and file a complaint against Betinia https://www.askgamblers.com/submit-complaint?refCasino=5fe30646ded7382ab831f8e9 Quote Link to comment Share on other sites More sharing options...
Madsen888 Posted May 23 Author Share Posted May 23 I will, but can only find "betinia casino" - my complaint is regarding Betinia sportbook. wtd? Quote Link to comment Share on other sites More sharing options...
Madsen888 Posted May 27 Author Share Posted May 27 On 5/19/2024 at 9:52 PM, cocopop3011 said: Hello and welcome to the forum. What document was it that had your address on and was it less than 3 months old? Any idea of what I could possibly do? Thanks Quote Link to comment Share on other sites More sharing options...
cocopop3011 Posted May 27 Share Posted May 27 25 minutes ago, Madsen888 said: Any idea of what I could possibly do? Thanks Is this the casino - https://www.askgamblers.com/online-casinos/reviews/betinia-casino Quote Link to comment Share on other sites More sharing options...
Madsen888 Posted June 2 Author Share Posted June 2 On 5/27/2024 at 9:25 PM, cocopop3011 said: Is this the casino - https://www.askgamblers.com/online-casinos/reviews/betinia-casino Its the right bookmaker - but im talking about the sports-part, not the casino-part. But its the right bookie, yes mate Quote Link to comment Share on other sites More sharing options...
Madsen888 Posted June 10 Author Share Posted June 10 Anything else I could do, guys? Quote Link to comment Share on other sites More sharing options...
Blackjax Posted June 10 Share Posted June 10 10 minutes ago, Madsen888 said: Anything else I could do, guys? It doesn't matter if it's the sports or casino just file the complaint. Quote Link to comment Share on other sites More sharing options...
Madsen888 Posted June 10 Author Share Posted June 10 Amazing. Just filled it - then what should I do? Will they (somebody) text me back? And thanks for helping, mate. Quote Link to comment Share on other sites More sharing options...
Blackjax Posted June 10 Share Posted June 10 Wait for the complaint to be accepted. Then follow according to rules. Most importantly have patience. Quote Link to comment Share on other sites More sharing options...
cocopop3011 Posted June 21 Share Posted June 21 On 6/10/2024 at 4:03 AM, Madsen888 said: Amazing. Just filled it - then what should I do? Will they (somebody) text me back? And thanks for helping, mate. Can you give us an update on this please? Quote Link to comment Share on other sites More sharing options...
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