Madsen888 Posted May 17, 2024 Posted May 17, 2024 Hi guys, im new here, so please bear with me, if im not posting in the right group. About 10 months ago, Betinia.com stole 3000 usd (my winnings on their betting-site). They had been rejecting my proof of address for some reason which I still dont understand (plenty of other bookies accepted it without any issues). The thing is that they suddenly texted me, that I could cash out my deposit, but not my winnings, as they didnt accept me as a customer (due to the lack of acceptance of proof of address). When I text them and complain, they state the same thing: The case is closed. What can I do now? Thanks Quote
cocopop3011 Posted May 19, 2024 Posted May 19, 2024 On 5/17/2024 at 7:06 AM, Madsen888 said: Hi guys, im new here, so please bear with me, if im not posting in the right group. About 10 months ago, Betinia.com stole 3000 usd (my winnings on their betting-site). They had been rejecting my proof of address for some reason which I still dont understand (plenty of other bookies accepted it without any issues). The thing is that they suddenly texted me, that I could cash out my deposit, but not my winnings, as they didnt accept me as a customer (due to the lack of acceptance of proof of address). When I text them and complain, they state the same thing: The case is closed. What can I do now? Thanks Hello and welcome to the forum. What document was it that had your address on and was it less than 3 months old? Quote
Madsen888 Posted May 22, 2024 Author Posted May 22, 2024 I shipped them official bank statements from the day before - and I shipped them some documentation from the police as well (just to be sure). The rejected all of them, and gave me no explanations. All had my name and my address on them. Thanks for taking you time to reply my message, mate. Quote
Blackjax Posted May 22, 2024 Posted May 22, 2024 Please follow this link and file a complaint against Betinia https://www.askgamblers.com/submit-complaint?refCasino=5fe30646ded7382ab831f8e9 Quote
Madsen888 Posted May 23, 2024 Author Posted May 23, 2024 I will, but can only find "betinia casino" - my complaint is regarding Betinia sportbook. wtd? Quote
Madsen888 Posted May 27, 2024 Author Posted May 27, 2024 On 5/19/2024 at 9:52 PM, cocopop3011 said: Hello and welcome to the forum. What document was it that had your address on and was it less than 3 months old? Any idea of what I could possibly do? Thanks Quote
cocopop3011 Posted May 27, 2024 Posted May 27, 2024 25 minutes ago, Madsen888 said: Any idea of what I could possibly do? Thanks Is this the casino - https://www.askgamblers.com/online-casinos/reviews/betinia-casino Quote
Madsen888 Posted June 2, 2024 Author Posted June 2, 2024 On 5/27/2024 at 9:25 PM, cocopop3011 said: Is this the casino - https://www.askgamblers.com/online-casinos/reviews/betinia-casino Its the right bookmaker - but im talking about the sports-part, not the casino-part. But its the right bookie, yes mate Quote
Blackjax Posted June 10, 2024 Posted June 10, 2024 10 minutes ago, Madsen888 said: Anything else I could do, guys? It doesn't matter if it's the sports or casino just file the complaint. Quote
Madsen888 Posted June 10, 2024 Author Posted June 10, 2024 Amazing. Just filled it - then what should I do? Will they (somebody) text me back? And thanks for helping, mate. Quote
Blackjax Posted June 10, 2024 Posted June 10, 2024 Wait for the complaint to be accepted. Then follow according to rules. Most importantly have patience. Quote
cocopop3011 Posted June 21, 2024 Posted June 21, 2024 On 6/10/2024 at 4:03 AM, Madsen888 said: Amazing. Just filled it - then what should I do? Will they (somebody) text me back? And thanks for helping, mate. Can you give us an update on this please? Quote
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