Slotshammer casino playing in the Netherlands with ideal payments

[roccodivo]

Good day ,

I found out that this casino ( contacted the Dutch gambling commission) they are operating without valid licenses to play in the Netherlands or having a account . I ask for a claim at the casino . KYC check was done . So they new I was playing from the Netherlands. There is now a claim from my side towards the casino . I have every single proof on screenshot Ofcourse also my bankstatements.

The gambling commission told me to ask the casino first …. 

what else can I do ? 

[cocopop3011]

 Hello and welcome to the forum. When you signed up were you able to select your country or did you use a VPN?

[roccodivo]

Hi ,

 

I never use VPN. I signed up while I was in my country the Netherlands.

 

kind regards 

[cocopop3011]

3 minutes ago, roccodivo said:

Hi ,

 

I never use VPN. I signed up while I was in my country the Netherlands.

 

kind regards 

Okay, yep I can see form AG that this casino is restricted for players from the Netherlands. Did you already ask them for your deposits back? 
You will be able to open a complaint if they don’t cooperate with you, but first you’ll need to ask them to refund your despots and let us know what they say. 

[roccodivo]

Good morning ,

I asked them multiple times to give my deposit back , sent all details , file numbers . But they don’t want to cooperate. They know it’s not allowed ( I even sent them the answer from rules in English from the Dutch gambling commission. LCS the organization got last year a fine of a huge amount for the same reason I found out . Now they blocked me to go to the website ( wich is fine ) they keep telling me we are busy investigating. I think. Ofcourse I have track from conversations etc . I just ask them again via mail support to give a update . They are fully aware what ime doing concerning this matter . If you look for example on dutch Trustpilot they don’t score high . Ime not sure if I filled in a complaint here ( i think I did but it’s still under review . New here so I need to read first all the rules . The worse thing is they still advertise on the Dutch market. Got also screenshots from that . I think they just hope that I leave it . Because I ask my deposits back many times already . 
 

kind regards, 

 

[roccodivo]

[roccodivo]

This is literally the answer i got from the Dutch gambling commission. So more proof then this and my bankstatements. 

 

[Fiekie247]

@roccodivo  Welcome to Askgamblers

I would suggest you wait for slotshammer to conclude their investigation and if they discovered they were in the wrong, they will compensate accordingly. A bit of patience is key here

[roccodivo]

Hi,

 

thanks for responding! 

 

have patience already 19 days …… and only now they come with answer . The answer from the gambling commission is already there for longer time . But keep you updated.

 

kind regards, 

[Jeanke08]

Mr Cowdude..that's his name's literal translation

[roccodivo]

What do you mean Jan ? 

[roccodivo]

Good day ,

I have been reading the forum rules . Please let me know if I’me allowed this post . I’me new here ..so please let me know the do and  don’t . Otherwise just delete the part or something what’s not allowed . 

 

Thank in advance. 

[cocopop3011]

10 hours ago, roccodivo said:

So this email is from today? I think you should take the advice given above and at least allow a couple of days for them to conclude the investigation. I mean 48 hours I would allow at least and re-contact them. Then let us know. You won't be able to open a complaint yet, we need to at least give the casino a chance to respond to this. 

When you registered did you select Netherlands for the country? I mean was it available in the registration for to openly select?

[roccodivo]

Hi ,

 

thabks for coming back . Yes this email is from today . But not the first one . Been busy with already more then 15 days . Email conversation is already long there. Every time we are still investigating. Yes I did the normal registration.  I did a normal KYC plus I sent them my papers, paspoort , bankstatements, and some other papers .  But before that I deposit money from ideal . That’s only for Dutch players . The deposit option from ideal are only allowed for Dutch banks . So they where fully aware that I was from thr Netherlands. I trusted them because of that .  So this is not the first email .  Been busy emailing them back and forth already for more then 14 days . ….. so I gave them enough time to be unnest . The complaint is from 16 April . 
 

and I was able to register and select Netherlands , with my Dutch cellphone , adres etc. The email they sent are often the same answers . Only today was a bit different.  So today 22 days busy with my claim . I’me I still not allowed then to put a complaint? 
 

thanks for you’re input ,

 

much appreciated.

[Jeanke08]

4 hours ago, roccodivo said:

What do you mean Jan ? 

Koemans = 'Cowmanly' literally translated NL to EN.

Srry that was my opening statement on your topic!

Just hadn't the time on that moment but I see you've been helped & guided

[roccodivo]

Oh yes lol ….. yeah thanks for offering help , struggle a bit with this casino . Yub Cowman is my name  …. But any input to solve this matter with the casino is welcome .  

[Jeanke08]

I am sorry, though you are correct, the website should've placed a block for residents of the Netherlands and not offer it as an option on the registration page BUT they do mention that players from the Netherlands are not allowed to register.

Personally I've encountered this situation as much as any other but when I contact to claim something back, I can build my case because Belgium wasn't mentioned in such a list of country's/territories summed up.

Have you actually seen anything indicating they contacted the Dutch gaming commission themself?

Because I don't see them gaining something by it...they would have to pay the fine (boete) due to their website and management not running business as is expected from them.

[roccodivo]

Hi Jan ,

thanks for responding. I had two cases with the same issues . I built up a case with both , yesterday the other casino payed back my money deposites , when I registered there was nothing shown as a pop up , block . Therefore they accepted my euros in the offered bank app with only Dutch banks . I googled them before ( and never I saw really bad reviews . So I played . The other casino took 11 days .. I contacted often for updates . I saw later that they changed rules for payments . So they don’t offer ideal anymore . Therefore I hope I can put a complaint here . I still have to figure out certain rules . I am not on a other arbitration side ( I did casinomeister ) but we closed the case because the casino didn’t want to cooperate. I didn’t knew from this platform untill yesterday … I’me not sure if they got information at the gambling commission. I got the answers in a day , they have no license to get Dutch people . I still want to file a complaint here … and see what happens.  Even if I could choose the Netherlands you can put a blockage when you are registered as a Dutch . I sent them my details ( all Dutch ) . I have a complaint here , but not approved yet . I understand if you just started with a casino it takes time ( but 22 days now ) . So I saved all my conversation, screenshots… how they want to solve the case. I don’t want to give up now … the other casino also didn’t want to cooperate first , but at the end they paid my money . But I saw  here in one of the rules , if you are on a forum you can’t open a case . So I need some guidance with experts people here  how it works . I don’t mind to wait 2 days and then come back . First I need to be sure my complaint or review is not rejected.  Because I truly think there is enough proof to have a case .

 

thanks again for your help! 
 

 

[cocopop3011]

11 hours ago, roccodivo said:

Hi ,

 

thabks for coming back . Yes this email is from today . But not the first one . Been busy with already more then 15 days . Email conversation is already long there. Every time we are still investigating. Yes I did the normal registration.  I did a normal KYC plus I sent them my papers, paspoort , bankstatements, and some other papers .  But before that I deposit money from ideal . That’s only for Dutch players . The deposit option from ideal are only allowed for Dutch banks . So they where fully aware that I was from thr Netherlands. I trusted them because of that .  So this is not the first email .  Been busy emailing them back and forth already for more then 14 days . ….. so I gave them enough time to be unnest . The complaint is from 16 April . 
 

and I was able to register and select Netherlands , with my Dutch cellphone , adres etc. The email they sent are often the same answers . Only today was a bit different.  So today 22 days busy with my claim . I’me I still not allowed then to put a complaint? 
 

thanks for you’re input ,

 

much appreciated.

If 22 days have passed then yes please Submit a Complaint.

Please make sure you include as much information as possible. Include all your attachments but it is very important that you write text to back up your screenshots. Please make sure to tell them everything you have told us in here and include the emails they sent you,. 

[roccodivo]

I tried but ime on holiday now , and it’s a restricted country … so I can’t fill in a complaint:( 

 

and only be back in 3 months in the Netherlands 

[roccodivo]

Is there no other way to admit a complaint? 

[cocopop3011]

18 minutes ago, roccodivo said:

I tried but ime on holiday now , and it’s a restricted country … so I can’t fill in a complaint:( 

 

and only be back in 3 months in the Netherlands 

You can use a VPN to file the complaint

[roccodivo]

Complaint has been sent 

[cocopop3011]

46 minutes ago, roccodivo said:

Complaint has been sent 

Good luck! 

[roccodivo]

While the complaint was rejected by this platform I just received a email that they Gonne refund me.

 

will update when money is there