Chipstars and allowing your reviews to remain viewable

[Jeanke08]

I just checked their domain against the Registrar Server URL: https://rdap.udag.net/domain/chipstars.bet.

Domain Status: ClientTransferProhibited: This status indicates that it is not possible to transfer the domain name registration, which will help prevent unauthorized transfers resulting from hijacking and/or fraud. If you do want to transfer your domain, you must first contact your registrar and request that they remove this status code. 

- AutoRenewPeriod : This grace period is provided after a domain name registration period expires and is extended (renewed) automatically by the registry. If the registrar deletes the domain name during this period, the registry provides a credit to the registrar for the cost of the renewal, This is an informative status set for a limited time after your domain's auto- renewal by the registry. If you do not want to keep it (i.e., pay the renewal fee) anymore, you should contact your registrar immediately to discuss what options are available. (last Updated: 2024-04-07 07:37:22 UTC)

Basically, their domainname renewal was done automatically, like Visa and Mastercard scams, but as they don't answer yes or no and certainly didn't pay I won't be far off with my statement.

+ When checking their mail name servers I get DMARC Policy Not Enabled: 

This Warning indicates that the DMARC record for this domain is not currently protected against phishing and spoofing threats. To resolve this Warning you will need to set a Quarantine or Reject policy on the domain's DMARC record. Setting a Quarantine or Reject value will prevent fraudsters from spoofing the domain as mail servers will Quarantine or Reject messages that fail authentication tests.

*Note: It is advised to not set a Quarantine or Reject policy until you have evaluated your DMARC reports to make sure you don't have any legitimate senders that have email delivery problems.

[Jeanke08]

Just now, jan duchau said:

I just checked their domain against the Registrar Server URL: https://rdap.udag.net/domain/chipstars.bet.

Domain Status: ClientTransferProhibited: This status indicates that it is not possible to transfer the domain name registration, which will help prevent unauthorized transfers resulting from hijacking and/or fraud. If you do want to transfer your domain, you must first contact your registrar and request that they remove this status code. 

- AutoRenewPeriod : This grace period is provided after a domain name registration period expires and is extended (renewed) automatically by the registry. If the registrar deletes the domain name during this period, the registry provides a credit to the registrar for the cost of the renewal, This is an informative status set for a limited time after your domain's auto- renewal by the registry. If you do not want to keep it (i.e., pay the renewal fee) anymore, you should contact your registrar immediately to discuss what options are available. (last Updated: 2024-04-07 07:37:22 UTC)

Basically, their domainname renewal was done automatically, like Visa and Mastercard scams, but as they don't answer yes or no and certainly didn't pay I won't be far off with my statement.

+ When checking their mail name servers I get DMARC Policy Not Enabled: 

This Warning indicates that the DMARC record for this domain is not currently protected against phishing and spoofing threats. To resolve this Warning you will need to set a Quarantine or Reject policy on the domain's DMARC record. Setting a Quarantine or Reject value will prevent fraudsters from spoofing the domain as mail servers will Quarantine or Reject messages that fail authentication tests.

*Note: It is advised to not set a Quarantine or Reject policy until you have evaluated your DMARC reports to make sure you don't have any legitimate senders that have email delivery problems.

Basically indicatiing that there is no active involvement to roll-out the necessary patches to clean up this mess and I guess can be used as a scapegoat when they're involved in hacking and online theft.

 

I'm sorry for you dude but this isn't promising

 

[brassnuts]

I noticed they had resolved most of the previous claims against them by AG  members so there's still hope, i think....

[brassnuts]

My complaint still hasn't been approved, fwiw.

[cocopop3011]

47 minutes ago, brassnuts said:

My complaint still hasn't been approved, fwiw.

There are season holidays at the moment so we are on reduced staff I’m afriad. Please be patient. 

[Jeanke08]

5 hours ago, cocopop3011 said:

There are season holidays at the moment so we are on reduced staff I’m afriad. Please be patient. 

They're all having Martini's on Curacao's beaches 

[cocopop3011]

2 hours ago, jan duchau said:

They're all having Martini's on Curacao's beaches 

I must have missed out on the invite again dammit. 

[brassnuts]

Another player here going through something very similar. They asked for a notarized document then claim that he violated the rules. The player even went as far as getting documents notarized just for them to tell him it was all in vain.

 

https://casino.guru/chipstars-casino-player-s-winnings-are-confiscated

[Jeanke08]

17 minutes ago, brassnuts said:

Another player here going through something very similar. They asked for a notarized document then claim that he violated the rules. The player even went as far as getting documents notarized just for them to tell him it was all in vain.

 

https://casino.guru/chipstars-casino-player-s-winnings-are-confiscated

I don't like guru, he censors his site from all info not of importance to you, based on your location.

Gotta use a vpn and that's too much hassle, especially when you call yourself a guru...scientia sit potentia...don't deprive people of it.

[cocopop3011]

25 minutes ago, jan duchau said:

I don't like guru, he censors his site from all info not of importance to you, based on your location.

Gotta use a vpn and that's too much hassle, especially when you call yourself a guru...scientia sit potentia...don't deprive people of it.

They also stole everything from us. Just saying. 

[brassnuts]

In a shock twist, AG rejected the complaint because the casino can request any verification they want, be it impossible to provide or not. That is outrageous and it seems like Chipstars may have worked the system leaving AG in a position of being effectively useless.

[cocopop3011]

9 minutes ago, brassnuts said:

In a shock twist, AG rejected the complaint because the casino can request any verification they want, be it impossible to provide or not. That is outrageous and it seems like Chipstars may have worked the system leaving AG in a position of being effectively useless.

Did you explain your complaint properly? I can’t see it to see what you wrote. Did you explain that the casino is clearly stalling and they’ve already submitted more than enough? I’ll see if I can access your complaint tomorrow, but I can’t change their decision I’m afraid. Only if you didn’t properly explain what had gone on. If you still have what you wrote, please post it here. 

[Jeanke08]

22 minutes ago, brassnuts said:

In a shock twist, AG rejected the complaint because the casino can request any verification they want, be it impossible to provide or not. That is outrageous and it seems like Chipstars may have worked the system leaving AG in a position of being effectively useless.

This is not true, there is a level to which they have to comply because it's an international standardized level to which they themself have to comply in order to avoid suspiciousness by third party's and thus get investigated themself Sof and Soa-wise by international standards...no safe haven for that umbrella.

I've come across it but damn I didn't save it, give me the afternoon to remember my search history by mind and step back from there

[brassnuts]

12 minutes ago, cocopop3011 said:

Did you explain your complaint properly? I can’t see it to see what you wrote. Did you explain that the casino is clearly stalling and they’ve already submitted more than enough? I’ll see if I can access your complaint tomorrow, but I can’t change their decision I’m afraid. Only if you didn’t properly explain what had gone on. If you still have what you wrote, please post it here. 

I didnt save it because it was mostly screenshots of emails.  The complaint contained every email i've exchanged with Chipstars. I was hoping that would be enough because you can clearly see from those emails how bizarre, and impossible, their demands are becoming.

[Jeanke08]

Yeah, but affiliates aren't so "smart" when it comes to regulations.

To be honest it's impossible to know every fact for each country specific and if it's posted in the casino's T&C's it's considered reality.

@cocopop3011 I'm right about this eh.

But haven't we all been taught to not believe everything we hear and read but make our own, independantly researched and confirmed, conclusions. Never let anyone tell you otherwise.

[Afi4wins]

1 minute ago, jan duchau said:

Yeah, but affiliates aren't so "smart" when it comes to regulations.

To be honest it's impossible to know every fact for each country specific and if it's posted in the casino's T&C's it's considered reality.

@cocopop3011 I'm right about this eh.

But haven't we all been taught to not believe everything we hear and read but make our own, independantly researched and confirmed, conclusions. Never let anyone tell you otherwise.

Nope, I don't think you've got that phrase correct @jan duchau. Where T&Cs are concerned, what is written is law, take it or leave it. However, words and phrases used can be purposely misleading and each one of us may interprete them differently. That gives a lot of 'space' for casinos with their terms.

[cocopop3011]

23 minutes ago, brassnuts said:

I didnt save it because it was mostly screenshots of emails.  The complaint contained every email i've exchanged with Chipstars. I was hoping that would be enough because you can clearly see from those emails how bizarre, and impossible, their demands are becoming.

I think probably just attaching screenshots won’t give them a clear explanation as to what’s going on, yes they can see what’s being asked,  but we’ve spoken a lot about this topic and that really should be included. Don’t forget they’ve never heard about this case before so a better written explanation from you would have been better, even adding screenshots from this topic. 
 

[cocopop3011]

@brassnuts just so we know where we are at with this, the last thing they did ask you for, did you say you did end up sending it? Or you can’t get it to send? Sorry, re-jog my memory. Or is it a case of you’re just not wanting to send it because you’ve already sent them so much? 

[brassnuts]

Apart from all of the screenshots I wrote this along with it, which I did save.

 

Quote

Hiya,
I placed 22 bets and some casino during one short afternoon on Chipstars Casino.
Since then I have recieved numerous bizarre and intrusive requests for information, all of which I have tried to provide. At this point they have just stopped replying entirely.
I have resorted to contacting you guys due to being entirely out of options.
Chipstars apparently has a high review score at multiple review aggregators which led to play there, AG being one of them.
After the way I've been treated there I have absolutely no question in my mind that these are just a bunch of crooks and should at the very least be removed from your site or the review change to show they should be avoided by everyone.
I have attached screenshots showing all my betting activity here along with all of my communication. Hopefully this is enough info but I'm more than happy to provide you with anything else if you feel like it is relevant.

 

[brassnuts]

5 minutes ago, cocopop3011 said:

@brassnuts just so we know where we are at with this, the last thing they did ask you for, did you say you did end up sending it? Or you can’t get it to send? Sorry, re-jog my memory. Or is it a case of you’re just not wanting to send it because you’ve already sent them so much? 

They want and I quote:

Quote

We need to see all the data and names on how your crypto account was funded and all the statements about where the funds to your bank account have been coming from.
Without that information, it is not possible to conclude the case. Please be so kind and provide us with these.

I have sent them a screenshot of how I funded my crypto wallet which I already felt uncomfortable with. However, they rejected it because they want 'all the data and names for my crypto transactions'. That is impossible to provide just because of the nature of crypto, and they are aware of that and just trying to scam me.

 

I did send them 3 months of bank statements.

[cocopop3011]

1 minute ago, brassnuts said:

Apart from all of the screenshots I wrote this along with it, which I did save.

 

 

Tbh this really isn’t sufficient enough so I can understand why it was rejected. You should be explaining that you already had submitted everything they asked for, including extras and that they are stalking your withdrawal asking for additional documents and even after providing them they are not accepting and explaining what it is they’re asking for. I think your opinions of them and what you think AG should do about the casino review has actually overshadowed the actual reasons why you’re submitting the complaint. I can’t do nothing until Tuesday because we are in limited staff. Are you prepared to write the text if I ask them if you can re-submit?

[Afi4wins]

2 minutes ago, brassnuts said:

Apart from all of the screenshots I wrote this along with it, which I did save.

 

 

@brassnuts That is not how a proper complaint should be written and submitted to AGCCS. I suggest you read up on a few already approved/resolved complaint examples to get a better picture of how a complaint should be written and elaborated. What you wrote doesn't explain the actual situation at all.

[cocopop3011]

1 minute ago, brassnuts said:

They want and I quote:

I have sent them a screenshot of how I funded my crypto wallet which I already felt uncomfortable with. However, they rejected it because they want 'all the data and names for my crypto transactions'. That is impossible to provide just because of the nature of crypto, and they are aware of that and just trying to scam me.

 

I did send them 3 months of bank statements.

This exactly the thing you need to be including in your complaint! If they’re asking you for things you physically cannot provide and they’re not listening this is what the AGCCS need to know. 

[Jeanke08]

48 minutes ago, Afi4wins said:

Nope, I don't think you've got that phrase correct @jan duchau. Where T&Cs are concerned, what is written is law, take it or leave it. However, words and phrases used can be purposely misleading and each one of us may interprete them differently. That gives a lot of 'space' for casinos with their terms.

Afi, International courts have already many precedents in favour of the dupee spoken out about this.

Long=Short: T&C's count to a certain level and even if you ticked, they are reversible and considered void when it comes to personal harm.

The idea the judges build from is this: Yes, you have to comply with T&C if you agreed to them.

Yes, certainly a consumer must live by that rule.

BUT due the rapid evolution of online technologies and stuff like drone's when it comes to privacy lawmakers are running behind.

Therefor back to basics until legislators get all relevant elements in line with the actual law: in the online gambling case's...you shall not steal what is not yours OR if you use or abuse information demanded by tyou from a person, business or whatever, you shall inform them with correct  information and have no intent to harm them in any way.

T&C's can be considered a violation of those rules a society has to live by if it shows the one who demands acceptance of T&C's did this with the intention to harm through fraud, illegal software or abusing trust.

Why? Would someone in his right mind agree with a contract which steals from him in any way possible and bodily or physical harm that comes forth from it?

NO.

But we can't expect that every person above legal age acts this way, due to lack of education or the influence of external third parties like: advertisement, peer pressure, or even from a moment of  sense bewilderment

[brassnuts]

So shall I submit an entirely new complaint tomorrow?

Btw, Chipstars haven't replied since I sent the last batch of bank statements 4 days ago.