AskGamblers gives the reason for my complaint to a Neon54 theft that has not presented evidence

[RazorR]

1 hour ago, cocopop3011 said:

Okay so I have just checked and without speaking to the team because they are not working today, I can only assume that the casino sent them proof that the bet was paid correctly which is why they came to the conclusion to close your complaint. What proof do you have please that shows you were not paid correctly?

As you can see, I bet €200, they freeze my bet, I don't play the bonus and I don't get paid anything.

[Blackjax]

1 minute ago, RazorR said:

As you can see, I bet €200, they freeze my bet, I don't play the bonus and I don't get paid anything.

What was the result of the bet and what did you bet on?

Did they refund your €200?

[RazorR]

1 hour ago, cocopop3011 said:

Please note that during weekends, I work at a limited capacity, specifically Saturdays, as we are allowed a day off  

Thanks for your time, have a nice sunday 

[RazorR]

17 minutes ago, Blackjax said:

What was the result of the bet and what did you bet on?

Did they refund your €200?

I never knew the result because they froze my game and I got so sick that I could only take the screenshots. They gave me €200 back to bet...

 

[Blackjax]

18 minutes ago, RazorR said:

I never knew the result because they froze my game and I got so sick that I could only take the screenshots. They gave me €200 back to bet...

 

Then why are you so aggressive. You don't know what the result was and the money was given back to you. Case closed. What's the point of creating drama?

[RazorR]

29 minutes ago, Blackjax said:

Then why are you so aggressive. You don't know what the result was and the money was given back to you. Case closed. What's the point of creating drama?

Are u kidding me? I think you don’t have nothing to do on this case and the aggressive is you.

[Blackjax]

1 minute ago, RazorR said:

Are u kidding me? I think you don’t have nothing to do on this case and the aggressive is you.

Seriously? So according to you how much money should casino give you?

[RazorR]

53 minutes ago, Blackjax said:

Seriously? So according to you how much money should casino give you?

More than less and to be legal the prize of the gamble

[Blackjax]

3 minutes ago, RazorR said:

More than less and to be legal the prize of the gamble

What type of answer is that? 

Please specify what did you bet on?

[cocopop3011]

2 hours ago, RazorR said:

I never knew the result because they froze my game and I got so sick that I could only take the screenshots. They gave me €200 back to bet...

 

If you’ve had your €200 back I’m confused what point you’re trying to argue here? It could have been a losing bet for all you know but you still got your bet returned? Unless you have some proof that this was a winning bet there’s not much we can do to help you. 

[Blackjax]

On 5/30/2024 at 8:25 AM, RazorR said:

 

I don’t know the amount of the prize, but the bet was of 200€ in a 1-4999:1 multiplier.

 

@cocopop3011 according to him he had bet a certain amount on a chip which had odds of 1-4999:1.  So he thinks he has won an amount 4999x his bet amount. Rookie gambler.

[RazorR]

2 minutes ago, Blackjax said:

@cocopop3011 according to him he had bet a certain amount on a chip which had odds of 1-4999:1.  So he thinks he has won an amount 4999x his bet amount. Rookie gambler.

Man I don’t have money you know

[Blackjax]

3 minutes ago, RazorR said:

Man I don’t have money you know

It's not my fault. You gambled keeping in mind of the outcome. There is nothing we can do. As far as I know you are not going to get anything as the casino returned your bet amount. 

[RazorR]

Hace 32 minutos, Blackjax dijo:

No es culpa mía. Apostaste teniendo en cuenta el resultado. No hay nada que podamos hacer. Por lo que sé, no vas a conseguir nada, ya que el casino te devolvió la cantidad de tu apuesta.

No excuse me, I bet trusting that the casino will pay for the win

[cocopop3011]

5 minutes ago, RazorR said:

No excuse me, I bet trusting that the casino will pay for the win

But you don’t have proof of the win? What’s making you believe the outcome was a win? 

[Blackjax]

7 minutes ago, cocopop3011 said:

But you don’t have proof of the win? What’s making you believe the outcome was a win? 

He is not even ready to disclose his bet. He is just assuming he had the highest win.

[RazorR]

47 minutes ago, cocopop3011 said:

53 minutes ago, RazorR said:

 

But you don’t have proof of the win? What’s making you believe the outcome was a win? 

I have the screenshots of the time of the bet, how they deny my entry to the bonus and suddenly how I agree but without money

[cocopop3011]

1 minute ago, RazorR said:

I have the screenshots of the time of the bet, how they deny my entry to the bonus and suddenly how I agree but without money

Please post what screenshots you have?

[cocopop3011]

4 hours ago, RazorR said:

As you can see, I bet €200, they freeze my bet, I don't play the bonus and I don't get paid anything.

Sorry my bad, just seen these. I still can''t work out from these screenshots why you think you are owed any money?

[Blackjax]

6 minutes ago, RazorR said:

I have the screenshots of the time of the bet, how they deny my entry to the bonus and suddenly how I agree but without money

It's not about the bet. It's about the win. Do you have proof that you won the bet?

[cocopop3011]

9 minutes ago, RazorR said:

I have the screenshots of the time of the bet, how they deny my entry to the bonus and suddenly how I agree but without money

As Blackjax said above, yes, we can see you place the bet but what makes you think the bet won? This is what we need you to prove, or if you can even explain why you think this please. 

[Blackjax]

5 minutes ago, cocopop3011 said:

As Blackjax said above, yes, we can see you place the bet but what makes you think the bet won? This is what we need you to prove, or if you can even explain why you think this please. 

He has bet at 17:44, 17:45, 17:48 and 17:49. He missed out at 17:46 and 17:47 probably because of network error or he did not bet. He thinks because his money was refunded for those bets he has won some huge amount. All this stuff happened in March. It's been more than two months and now he is coming to the forum. Most important point is that he filed a complaint against the casino on two occasions and in both cases he was proved wrong.

[cocopop3011]

4 minutes ago, Blackjax said:

He has bet at 17:44, 17:45, 17:48 and 17:49. He missed out at 17:46 and 17:47 probably because of network error or he did not bet. He thinks because his money was refunded for those bets he has won some huge amount. All this stuff happened in March. It's been more than two months and now he is coming to the forum. Most important point is that he filed a complaint against the casino on two occasions and in both cases he was proved wrong.

Yes I am aware of this already, which is why I’m asking him to post any proof he has of what he thinks he’s won

[RazorR]

11 minutes ago, cocopop3011 said:

Sí, ya soy consciente de esto, por lo que le pido que publique cualquier prueba que tenga de lo que cree que ha ganado

Ok well I have too the message of the casino reconozing that I have won and there has been an error, do you suggest that each  bet made must be screenshoted?

 

[cocopop3011]

3 minutes ago, RazorR said:

Ok well I have too the message of the casino reconozing that I have won and there has been an error, do you suggest that each  bet made must be screenshoted?

 

You’ll have to translate that because I can’t understand what it says?