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AskGamblers gives the reason for my complaint to a Neon54 theft that has not presented evidence

RazorR

By RazorR
in Need help with a complaint?

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Flatzem Premium Member

Flatzem

Posted
Posted
  On 6/11/2024 at 3:46 PM, cocopop3011 said:

Right okay, so can you help me understand this game better. What happens when you enter a bonus? 
For example, I can enter a bonus round in slots and still not win a prize. 
 

I just want to add, the casino has provided proof there was no win, but I’m just trying to help you understand the outcome better.  

Expand  

here's what happens when the wheel stops on magic dice bonus.

 

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Blackjax
Blackjax

He has bet at 17:44, 17:45, 17:48 and 17:49. He missed out at 17:46 and 17:47 probably because of network error or he did not bet. He thinks because his money was refunded for those bets he has won so

Blackjax
Blackjax

@cocopop3011 time to use the hammer.

cocopop3011
cocopop3011

They have sent proof to our complaint team. This topic will now be locked as there is nothing further we can do to help you I’m afraid . 

Posted Images

RazorR Solid Gambler

RazorR

Posted
  • Author
Posted
  On 6/11/2024 at 3:46 PM, cocopop3011 said:

Right okay, so can you help me understand this game better. What happens when you enter a bonus? 
For example, I can enter a bonus round in slots and still not win a prize. 
 

I just want to add, the casino has provided proof there was no win, but I’m just trying to help you understand the outcome better.  

Expand  

Would you be so kind as to send them to me please? <sensitive data removed> 

cocopop3011 Premium Member

cocopop3011

Posted
Posted
  On 6/11/2024 at 4:07 PM, RazorR said:

Would you be so kind as to send them to me please? <sensitive data removed> 

Expand  

Unfortunately not, we are not permitted to share them. But I can reassure you that AG is merely the mediator, so the proof sent would have been sufficient enough for the team to decide to close the complaint. You can take the advise sent to you if you want to take it further, but there is nothing more we can do to help I’m afraid. 

RazorR Solid Gambler

RazorR

Posted
  • Author
Posted
  On 6/11/2024 at 4:26 PM, cocopop3011 said:

Desafortunadamente no, no se nos permite compartirlos. Pero puedo asegurarle que AG es simplemente el mediador, por lo que la prueba enviada habría sido suficiente para que el equipo decidiera cerrar la queja. Puedes tomar el consejo que se te ha enviado si quieres llevarlo más lejos, pero me temo que no hay nada más que podamos hacer para ayudar.

Expand  

I don't need advice, thank you, but without the tests I don't know the truth why I didn't get anything. By the way, should I trust it?

cocopop3011 Premium Member

cocopop3011

Posted
Posted
  On 6/11/2024 at 4:42 PM, RazorR said:

I don't need advice, thank you, but without the tests I don't know the truth why I didn't get anything. By the way, should I trust it?

Expand  

If you don’t trust AG, you are free to try open a complaint on another site.  If you don’t need advice, I’m not sure why you created this topic then? 

RazorR Solid Gambler

RazorR

Posted
  • Author
Posted
  On 6/11/2024 at 4:56 PM, cocopop3011 said:

If you don’t trust AG, you are free to try open a complaint on another site.  If you don’t need advice, I’m not sure why you created this topic then? 

Expand  

I trust you but I’m trying to recover my money.

RazorR Solid Gambler

RazorR

Posted
  • Author
Posted
  On 6/11/2024 at 4:27 PM, Flatzem said:

did you see the chat if others talked about getting bets rejected?

Expand   

No, I only see a message in Portuguese, although I understand that Curaçao belongs to the Netherlands part of the European Community
Flatzem Premium Member

Flatzem

Posted
Posted
  On 6/11/2024 at 3:53 PM, cocopop3011 said:

Okay thanks. So it’s still possible not to win a prize then? 

Expand  

it's possible to lose money on the game overall even if you get the rare magic dice bonus, say you bet $500 in total but 100$ of it is on the magic dice bonus portion.... and then you get an outcome of say 2x.. then you 200$ back but you invested 500$ so you lost 300$ overall.  like in this video with this guy here at 15:30 of the video... he chooses the green dice and all those players that went with green dice get a 2x outcome on the first starting row...

at least this guy is not a boring guy to watch with his reactions in this video...  he says " dude this could pay a lot of money, this could pay up to 100x, holy s*h*t, ok hold on, come on come on, as long as  it doesn't hit a two, we're good, as long as it doesn't hit a two, so we're green, we're green, three! ok,  wait! nooooo...."

 

 

RazorR Solid Gambler

RazorR

Posted
  • Author
Posted
  On 6/9/2024 at 9:01 AM, cocopop3011 said:

Vale, acabo de comprobarlo y sin hablar con el equipo porque no están trabajando hoy, solo puedo asumir que el casino les envió una prueba de que la apuesta se pagó correctamente, por lo que llegaron a la conclusión de cerrar su queja. ¿Qué prueba tienes, por favor, que demuestre que no te pagaron correctamente?

Expand  

Nothing because they don’t pay me and they can’t prove that they pay me

cocopop3011 Premium Member

cocopop3011

Posted
Posted

Topic has been unlocked. I have spoken to @RazorR he is aware that we cannot help him further with this issue, but he has a new issue I am happy for him to post here so we can see. User has been informed that his account will be suspended if he breaks any forum rules. 

Afi4wins Premium Member

Afi4wins

Posted
Posted

The above cannot be translated into English... don't know what it is all about. 

RazorR Solid Gambler

RazorR

Posted
  • Author
Posted (edited)
  On 6/13/2024 at 12:26 PM, Afi4wins said:

The above cannot be translated into English... don't know what it is all about. 

Expand  

You can download and copy paste on the translator

@Afi4wins

Transfer through Yapli
Connect UAB
CONFIRM
Transfer not yet completed. Check the details and confirm the transaction.
From account:
ES12 2100 0448 6001 0039 7278
To account:
CY86904000010003900135801000
Amount:
50.00 EUR
Amount to be settled:
120,000,000.00 Euros
Bank:
Due to exchange rate fluctuations, the settled amount indicated on this screen may not
be the final amount.
ISIGNTHIS ISXPAY EEA
Concept:
1820407234
Beneficiary:
Tilaros Limited
SMS notification:
No
• The transaction will be carried out under the following terms and conditions.
CONFIRM OPERATION
Confirm the operation through the application
CaixaBank Sign

Edited by RazorR
The Casino tried to get me into debt with that amount on subsequent.
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