Hello, I am trying to resolve an issue with a site

[Flapjak4]

Hi, all.  This is my first time posting not only here, but on any forum.  I found my way here by creating an issue for myself trying to withdraw winnings.  While searching for a solution to my problem, I stumbled apon the complaints section of AskGamblers.  As I am not certain I have fully valid reason to open a complaint, I thought it was best to ask here first to see if I can resolve it myself with a little help.

So, the issue is with account verification in order to withdraw winnings.  (I have two email accounts)  I messed up by registering my account with this site using email A, and then depositing money using email B (I didn't notice, and did not realize that it would be a problem).  I ended up winning a substantial amount of money playing blackjack, and chose to withdraw most of it in four separate withdrawals.  (This site allows reversing withdrawals, so I took out smaller chunks in case I wanted to reverse one back into my bankroll)  I withdrew them to email A, which my account is registered under.  Two days after recieving confirmation that my withdrawals will be processed, the first of four was deposited into my bank account through etransfer, exactly as expected. (This was Feb. 14)  Then, I recieved an email from the site reading that they required more documents to verify my account, before they can process any more withdrawals.  They asked for proof of Interac payment which displays my name/email - amount of the transfer - date of the transfer - 8 digit interac reference number.  This, and talking to one of their representatives on the phone, is how I realized my issue was because of the depositing/withdrawing using different emails.  I have since sent them a screenshot of my Interac confirmation email sent from email B, which they responded was not what they were looking for, and I even made a small deposit using email A just to sent them a screenshot of the confirmation email from Interac, which they responded was an incorrect document type, despite containing all of the required information that they asked for.  

Sorry for the long-winded ramble, I have lost a lot of sleep over this in recent days, and just want to give concise information.  This is driving me nuts as several rather large withdrawals have been sitting there for over a week, and me stumped as to how to provide them with what they are asking.  My most recent contact with them was a little over 2 days ago, on the phone, where they said they were escalating it to the operations team who would email me within 72 hours.  Thank you for reading this, and a massive thank you to anyone who can lend some insight or advice.

[Afi4wins]

@Flapjak4 Hello and welcome to the forum.

Have you informed the casino in writing about how you registered with one email address but deposited using another?

Do you actually have 2 email addresses registered in your Interac account?

Looks like the casino wants to see the profile page of your Interac account (to ascertain your personal details) PLUS the deposit to the casino transaction page from your account. If you have both emails active in Interac, make the 2nd one as your primary email because that was the email you had used for your deposit, then take a screenshot with both emails visible in your account and send it to the casino support or kyc team.