Are Mystake illegally accepting players

[jan duchau]

Update for whom interested.

Person Katherine Jones,

 

I repeat:

On Sun, Feb 25, 2024 at 8:11 PM jan Duchau <SNIP> wrote:

Dear Katherine Jones,

 

As appointed spokesperson, answering to first and/previous email, I demand that your superior re-answers/confirms what you wrote back to me, with attachment "Affidavit_of_Identity_Mystake_email" included; printed, filled, signed and finally added in attachment which is my legal right to demand from you.

You, Katherine, being responsible for overseeing and managing this regulatory compliance issue will undoubtedly know as is indeed my right to demand from you.

 

I'm looking forward to your reply with the attachment filled and signed.

Salutations.

 

Post Scriptum: thank you for adding food for thoughts by people with more intellect than yours and mine.

 

 

 

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From: Support mystake <[email protected]>
Sent: Monday, February 26, 2024 13:37
To: jan Duchau <SNIP>
Subject: Re: Fw: Mystake.com listed as illegal gambling site for players from Belgium

 

Dear Customer,

Hope this email finds you well,

We are writing to inform you that Mystake operates independently as a standalone website. If you have any inquiries or concerns related to different websites, we kindly ask you to reach out directly to their respective support teams.

Our team at Mystake is dedicated to providing assistance and support exclusively for our platform. For any matters specific to other websites, please contact their support teams for the most accurate and timely information.

 

We would like to let you know that we have examined the circumstances surrounding your complaint in detail
 

Please be informed that according to the Mystake" refund policy," a refund is not available if the alleged deposit and bonuses have been played using the Services
 

Please see below a copy of the Refund Policy:

 
In accordance with the higher mentioned information, unfortunately, we have to deny your refund request

We understand that you may have concerns about this decision. However, our primary focus remains on upholding the rules and principles that govern our platform and provide a level playing field for all participants. 

 

We encourage you to review our Terms and Conditions, which are designed to safeguard the interests of all users and maintain a secure and equitable environment.

In case of any inquiries, do not hesitate to contact us

 

 

 

Best regards, 
Compliance Agent / Katherine Jones

 

On Sun, Feb 25, 2024 at 8:11 PM jan Duchau <SNIP> wrote:

Dear Katherine Jones,

 

As appointed spokesperson, answering to first and/previous email, I demand that your superior re-answers/confirms what you wrote back to me, with attachment "Affidavit_of_Identity_Mystake_email" included; printed, filled, signed and finally added in attachment which is my legal right to demand from you.

You, Katherine, being responsible for overseeing and managing this regulatory compliance issue will undoubtedly know as is indeed my right to demand from you.

 

The second part being mine to fill and handle for further judiciary steps.

Why; you clearly avoided giving a response which we expected as being sufficiently explanatory to my initial request made.

My interpretation is one of bouncing elements back to me which I already admitted, pointed out and answered. 

 

 

More specific; I did indeed read your terms & conditions on date of registration which lies between actual registration and Mystake officially but more important PUBLICLY being mentioned in the illegal online gambling list.

This  moment on my timeline, I was in my right to notify Mystake and ask for reimbursements.

Certainly when other listed online websites belonging to the operator had previousely already been blacklisted, Rolletto even showing a correct landing page for people from restricted countries.

This shows not only that Mystake keeps registrations open when in fact should be blocked and Velobet showing malicious intent when considering their date of launch.

 

These are grave undeniable facts which show a criminal environment.

You may still and again refuse me my refund but know I am prepared to go the way, the only way which surprinsingely not even one duped person on any review site holds up as measure to be taken.

I won't foul myself on a, 1 review....which means nothing for the financial and regulatory avoiding entities running this charade.

This or even these entities, thus whatever tax- or law- avoiding reason may lay at the base, can be considered one and dealth with as one from any possible angle, beginning with all kinds of basic providers and ending with international cybercrime law or other anonymous-like fixes.

 

With kind regards,

Sincerely,

Jan Duchau   

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From: Support mystake <[email protected]>
Sent: Tuesday, February 20, 2024 10:20
To: jan Duchau <SNIP>
Subject: Re: Mystake.com listed as illegal gambling site for players from Belgium

 

Dear Jan,

Hope this email finds you well.
 
We refer to your previous correspondence regarding the refund request.

Please be informed that by registering an account on the website, you confirm your consent to the Terms & Conditions and Privacy Policy which our website provides to our customers. (T&C Article 1)
 
According to the Terms & Conditions of the website Article ‘’Who Can Play’’.
 
We accept players only from those countries and geographic regions where online gambling is allowed by law. It is the player's sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing a bet on the Website.
 
It is entirely and solely your responsibility to enquire and ensure that You do not breach Laws applicable to You by participating in the games. Depositing real funds and playing for real money is subject to the Laws of your country, and it is Your sole responsibility to abide by Your native regulations.
 
Internet gambling may be illegal in the jurisdiction in which You are located; if so, you are not authorized to use Your payment card to complete this transaction. It is solely the cardholder’s responsibility to know concerning online gambling in his or her country of domicile.
 
According to the higher mentioned information, we cannot fulfil your request.
 
In case of any inquiries do not hesitate to reach us


Kind Regards, /  Katherine Jones

 

On Wed, Feb 7, 2024 at 2:06 AM jan Duchau <SNIP> wrote:

Hello,

 

It was shown to me that Mystake.com is listed as illegal gambling site for players originating and with residency in Belgium.

https://gamingcommission.be/List-of-illegal-gambling-sites

 

As Belgium is neither mentioned in the Terms and conditions nor in the Privacy Policy forwarded links from webpage mystake.com/en/registration where I had to tick 'I am over 18+ years, I accept Terms and conditions and Privacy Policy' + the fact that during my registration, then up to today, Belgium was/still is selectable under Country is, intentionally or not, misleading to open an account & deposit + play with the best of intentions following the law (BE Gaming commission) and Mystake.com's Terms & Conditions.

*personally i think intentionally if i look at all the facts I have in my posession, but I leave this to experts in the eventuality of a complaint being submitted.*

 

I like to direct your attention to point 3. WHO CAN PLAY:The Company accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

We accept strictly adult Players (the minimal age is 18) and Players who have reached the age specified by the jurisdiction of Player’s place of residence as eligible for online gaming. It is the Player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.

It is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the games. Depositing real funds and playing for real money is subject to the laws of Your country, and it is Your sole responsibility to abide by Your native regulations.

We shall be entitled to refuse bets from Players who fail to abide by these Terms and Conditions.

 

I am allowed to gamble everywhere except on an online gambling site that is illegal/blacklisted.

 

With this information in mind and following the pre-complaint steps to be taken by myself in contact with mystake.com I want a total refund of my 2 deposits, total amount being € 95, a closure of my account being confirmed via email from [email protected] ... after following details herefore mentioned came to light (this email from [email protected] to [email protected] on 06-02-2024) which restrict me from opening an account and mystake.com from letting me open one.

 

+ removing Belgium from the to selected country's as country of origin on the registration page & create a landing page like example

This is a personal request (tip) to maintain fairness and following regulatory ordonances.

 

 

with kind regards,

Jan Duchau

[cocopop3011]

@jan duchau can I check is this a different issue to the one the OG posted? It’s so with countries right? Not mental health? If so I will create a new topic for you because it’s getting quite confusing in here now. 

[jan duchau]

34 minutes ago, cocopop3011 said:

@jan duchau can I check is this a different issue to the one the OG posted? It’s so with countries right? Not mental health? If so I will create a new topic for you because it’s getting quite confusing in here now. 

@ cocopop3011  &  john_gambles33

Hehe LOL x5.000 = srry and yes please

[cocopop3011]

11 minutes ago, jan duchau said:

@ cocopop3011  &  john_gambles33

Hehe LOL x5.000 = srry and yes please

Great. I’ll create a new topic soon. Let’s address this casino once and for all. 

[cocopop3011]

@jan duchau I have created a new topic for you, can you please not post your full email address, so when you copy and paste transcripts, just remove your email for me please, I've done it now, but in future

[cocopop3011]

@jan duchau Can you please also give this topic some depth and explain what has happened 

[cocopop3011]

Okay so, as per my own conversation with this casino they have stated the following when being asked do they accept players from Belgium,

 

Quote

please be informed that, this is your sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the Website. if gambling is allowed by law in your country you can play

I need you to clear up @jan duchau what has happened.

[jan duchau]

7 hours ago, cocopop3011 said:

Okay so, as per my own conversation with this casino they have stated the following when being asked do they accept players from Belgium,

 

I need you to clear up @jan duchau what has happened.

coco, to be straightforward...I don't wish to use the AG  complaint service.

Personally I don't believe in it for matters such as these cause casino and group are sailing through holes, looting and pillaging along the way to worlds end.

 

I registered a couple of days into 2024 at this casino.

Deposied two times, which I checked fell into the 30 day window after registration to file a complaint (see date first emaill)

At that time they were apparently already blacklisted for players from Belgium.

I noticed this at the beginning of february and send them my first email, which you can read, addressing them about the situation accordingly.

So at the beginning of january they already knew via gamingcommission.be who emailed them at the beginning of october 2023 (date of publication in the Belgium government gazette) which I had confirmed.

 

This is my point; They did not install any stops, did not remove any Belgian entrances like country of origin or verify phonenmbr with +(32) prefilled + never change(d) their terms & conditions.

How could I know? I always read the t&c thoroughly and send my kyc docs within first hour after registration to be sure.

I deposited with bancontact through Mifinity, Bancontact only existing in Belgium for Belgian people: Bancontact Payconiq Company SA/NV
82, rue d’Arlon , 1040-Brussels, Belgium
www.bancontact.com
DPO: dpo(at)bancontact(dot)com

All this should not be possible technically if you follow the rules!

 

Hiding behind you accepted t&c, deposited funds can not be refunded when played ... BLAHBLAHBLAH... is waste because factually I should not be able to register/get verified/deposit !!!

Terms and conditions only cover you so far to the point where had I known I would never hurt myself by deposting there, de facto burnig cash money which is a crime.

This is something few people know but courts have already judged following this principle in many countries in favour of players.

 

 

So they already had a huge fine hanging above their heads from Rolletto two years earlier, but due 2 the different operator setup was hard to multiply I guess since they received first & second degree fines only in 2023 for both Mystake's (third for Goldenbet)

Goldenbet was listed as illegal in the month of november and additional dossiers are being looked at, nothing official at time of contact.

 

What and how this works I have no official confirmation but from what I figured out they get a fine, through international notary channel(s) served, but I highly doubt anyone pays these.

The big underline is that the person responsible gets flagged in Belgium for sure, but all other countries which blacklisted them aswell.

If he gets spotted in one of these countries, he gets arrested and must pay before leaving jail, or country is possible.

If this is a close member of the EU, like France, they will demand extended consequences and paypents in accordance / on behalf of their fellow EU neighbour(s) at least.

So, like you might know or not, Austria at the moment is writing some basis for global regulatory law, which the EU can launch at U.N. or G-8 summit I presume.

When and how this gets aired and picked up is a question mark but it is important we keep pushing and putting in our coplaints everywhere.

They maybe won't budge immediately or get mediatised but in future they really can and I personally know for sure this will read as fresh, piping hot pastry served on sundayafternoon.