Game play review

[Slotfather408]

So I was issued a loyalty bonus from bitstarz. For the last couple months I've been playing terribly,  however, during my search for that lucky game , I stumbled upon a slot game that decided to start paying. I won an amount I felt comfortable with cashing out.. something like 8.2 in bitcoin.($378.00). However, upon cash out I was not paid.. and I asked what is the problem and I was told that my game play is being reviewed and that they are waiting to hear back from the provider. It's been 6 days and daily contact and emails produces the same response. What does this mean. Am I just being given the run around. Is this something to occur normally. 

[cocopop3011]

20 hours ago, Slotfather408 said:

So I was issued a loyalty bonus from bitstarz. For the last couple months I've been playing terribly,  however, during my search for that lucky game , I stumbled upon a slot game that decided to start paying. I won an amount I felt comfortable with cashing out.. something like 8.2 in bitcoin.($378.00). However, upon cash out I was not paid.. and I asked what is the problem and I was told that my game play is being reviewed and that they are waiting to hear back from the provider. It's been 6 days and daily contact and emails produces the same response. What does this mean. Am I just being given the run around. Is this something to occur normally. 

Hello and welcome to the forum.

It would be very unusual for this particular casino to  give you the run around. You said $378 but I'm assuming you mean a lot more than this?

[Afi4wins]

20 hours ago, Slotfather408 said:

So I was issued a loyalty bonus from bitstarz. For the last couple months I've been playing terribly,  however, during my search for that lucky game , I stumbled upon a slot game that decided to start paying. I won an amount I felt comfortable with cashing out.. something like 8.2 in bitcoin.($378.00). However, upon cash out I was not paid.. and I asked what is the problem and I was told that my game play is being reviewed and that they are waiting to hear back from the provider. It's been 6 days and daily contact and emails produces the same response. What does this mean. Am I just being given the run around. Is this something to occur normally. 

Whenever a player makes a big withdrawal, as in your case, your entire gameplay goes to the casino management for a thorough scrutiny - to ensure that no terms or rules have been broken. This may take 1 week or so, depending on how much of game play is involved, before a decision can be given to you.

Just be patient and wait for the results to be announced.

[Blackjax]

I believe he means 8.2mBtc which is around $380. 

[cocopop3011]

1 hour ago, Blackjax said:

I believe he means 8.2mBtc which is around $380. 

Okay then that makes more sense because I couldn’t see why additional checks were being made for this amount

[cocopop3011]

22 hours ago, Slotfather408 said:

So I was issued a loyalty bonus from bitstarz. For the last couple months I've been playing terribly,  however, during my search for that lucky game , I stumbled upon a slot game that decided to start paying. I won an amount I felt comfortable with cashing out.. something like 8.2 in bitcoin.($378.00). However, upon cash out I was not paid.. and I asked what is the problem and I was told that my game play is being reviewed and that they are waiting to hear back from the provider. It's been 6 days and daily contact and emails produces the same response. What does this mean. Am I just being given the run around. Is this something to occur normally. 

Okay so 6 days is a long time for BitStarz to process a withdrawal of $380. Please can you tell us what the latest email says off them and have you asked why they are taking so long? Also, did you accept a bonus? 

[Blackjax]

19 minutes ago, cocopop3011 said:

 Also, did you accept a bonus? 

Yes, the OP mentioned that he was given a loyalty bonus.

[Icy]

By the looks of it, it looks like they gave you an offer you couldn't refuse @Slotfather408. Does that loyalty bonus have wagering requirements or have you completed it?

It's very unusual for Bitstarz to allow 6 days of wait considering the payout is to be made in BTC. It should have been processed in less than an hour assuming your verified and have that amount in your bank the same day.

I left that casino a long time ago when they removed my legendary Crazy Time live wheel! 

Hope you get your cashout! 

[cocopop3011]

39 minutes ago, Blackjax said:

Yes, the OP mentioned that he was given a loyalty bonus.

Okay, let’s wait for his reply and see what he says

[Slotfather408]

On 2/8/2024 at 5:28 AM, cocopop3011 said:

Okay so 6 days is a long time for BitStarz to process a withdrawal of $380. Please can you tell us what the latest email says off them and have you asked why they are taking so long? Also, did you accept a bonus? 

The last email was them telling me that my game play is still under review by the provider and they won't give me any other explanation. JUST to wait. Once they receive feed back they will let me know.. it's been 11 days. However, since then they closed my account due to them tricking me and taking advantage of my time of morning. My father passed last week so I needed the extra funds to help pay for funeral and food. They asked me the responsible gaming questions and I said yes it was for food. But I ment food for the fineral. Nevertheless I emailed nick the gead of the casino. And was told that the review will continue and once they receive feedback they will let me know . And then I can go ask support if they will reopen..

[cocopop3011]

1 minute ago, Slotfather408 said:

The last email was them telling me that my game play is still under review by the provider and they won't give me any other explanation. JUST to wait. Once they receive feed back they will let me know.. it's been 11 days. However, since then they closed my account due to them tricking me and taking advantage of my time of morning. My father passed last week so I needed the extra funds to help pay for funeral and food. They asked me the responsible gaming questions and I said yes it was for food. But I ment food for the fineral. Nevertheless I emailed nick the gead of the casino. And was told that the review will continue and once they receive feedback they will let me know . And then I can go ask support if they will reopen..

Okay I am sorry to hear this. So why have they closed your account?

[Blackjax]

@Slotfather408 the account belongs to you, right? And all the details are in your name, including all the deposit methods, correct?

[Slotfather408]

Yup.. me and only me..

[Slotfather408]

7 hours ago, cocopop3011 said:

Okay I am sorry to hear this. So why have they closed your account?

I told them I was relying on the winnings to purchase food. But they twisted it   or maybe I answered improperly they said do to responsible gaming policies , they had to close my account. That they had no choice. I then acted unprofessional and proceeded to use offensive language and told the support agent about himself. However, I feel like that was the intent and direction they wanted. I will post some of the conversation as i screenshot it. I am a gambling addict. I love it.. I can afford it. I have many jobs and go to school for cybersecurity.  They made it seem like i would not be able to survive with out that 378. Dollars.. I deposit that almost daily. The thing is I won that money and it's mine so I want it..

[Slotfather408]

Oh.. my bad I didn't clarify. About the food.. I told them the winnings I was relying for food for my dad's funeral. That's why I said it was essential..

[cocopop3011]

3 minutes ago, Slotfather408 said:

I am a gambling addict. I love it.. I can afford it.

Okay, just before I say what I suggest you do next, can you confirm that you are admitting you are an addict? Or is this a typo?

[Slotfather408]

On 2/8/2024 at 6:17 AM, Icy said:

By the looks of it, it looks like they gave you an offer you couldn't refuse @Slotfather408. Does that loyalty bonus have wagering requirements or have you completed it?

It's very unusual for Bitstarz to allow 6 days of wait considering the payout is to be made in BTC. It should have been processed in less than an hour assuming your verified and have that amount in your bank the same day.

I left that casino a long time ago when they removed my legendary Crazy Time live wheel! 

Hope you get your cashout! 

Yeah the loyalty bonus came with a wager requirement of 35x I met the wager requirement.  And this is the first time ever they have taken this long it's now day 12. They say they are waiting for the provider to send feedback

[Slotfather408]

Just now, cocopop3011 said:

Okay, just before I say what I suggest you do next, can you confirm that you are admitting you are an addict? Or is this a typo?

Typo

[Slotfather408]

It was supposed to say I'm a gambling lover.. 

[Slotfather408]

2 minutes ago, cocopop3011 said:

Okay, just before I say what I suggest you do next, can you confirm that you are admitting you are an addict? Or is this a typo?

Typo.. was supposed to say gambling lover

[Slotfather408]

On 2/8/2024 at 5:27 AM, cocopop3011 said:

Okay then that makes more sense because I couldn’t see why additional checks were being made for this amount

You are correct.. it is 8.2 btc

[cocopop3011]

2 minutes ago, Slotfather408 said:

It was supposed to say I'm a gambling lover.. 

okay so, I think you should try to open a complaint using AGCCS, on the grounds they unfairly closed your account due to a misunderstanding, this won’t solve the initial issue, but if resolved in your favour, you’ll get access back to your account at least. You’ll need to include as much information as possible though, because this is quite complex.

[Slotfather408]

You know at this point they can keep the account. I just want my winnings. I have deposited thousands with them. They can give me my little 8.2 btc. 

i would think that a issue between game provider and distributor, would fall on them to work out as far as business dealings. Since when does a problem with services fall on the customer. I should be paid and if there is a issue that should be for them to hash out

[cocopop3011]

38 minutes ago, Slotfather408 said:

You know at this point they can keep the account. I just want my winnings. I have deposited thousands with them. They can give me my little 8.2 btc. 

i would think that a issue between game provider and distributor, would fall on them to work out as far as business dealings. Since when does a problem with services fall on the customer. I should be paid and if there is a issue that should be for them to hash out

It all depends on what is being reviewed, if it is a game malfunction you might not be entitled to the winnings. 
But either way, I think it’s best you open a complaint to establish exactly what is going on here. I have no doubt that the casino will respond to your complaint. 

[Afi4wins]

@Slotfather408  The way I see it, the real issue in your case is not about the pending approval or feedback from the game provider, but the decision already made by the casino team to close off your account and refusing to reopen it!

Why?

Firstly, you made a very big mistake (by speaking without thinking first) by saying that you are relying on that winning money to purchase food! This has very serious implications indeed! You are indirectly telling the casino that you are spending whatever money you have to gamble just to buy your food!!! Hence the casino applied the Gambling Responsibilities action to your account by closing it.

Secondly, you may have said to them that, quote:  "I am a gambling addict. I love it.. I can afford it." You have openly admitted that you are a gambling addict and loving it!!! If you can afford all your daily gambling deposits and expenses, then how and why the heck do you need that winning money just to purchase your food? You can afford the gambling deposits but cannot afford to buy your food??? Totally contradicting statements from you!

Thirdly, you later went back to them and said that you have said the wrong thing, that the winning money was meant to buy food for your late father's funeral. Yet again, one more contradicting statement from you...you can afford to gamble but cannot afford to pay for the food for your father's funeral?!

Fourthly, You have realised the many mistakes you have made so far, by speaking without thinking first, and by your quick compulsive replying  without reading and checking your post first! Where adjudication is concerned, whatever you say later on may be regarded as a mere 'way out' of the deep hole you're already in! In other words, merely lame excuses!

Take my advice very seriously @Slotfather408 ...whatever you do next, or intend to do next, THINK FIRST before speaking, and also CHECK that whatever you intend to post are all worded correctly and exactly as what you mean to say! More silly mistakes may eventually make you lose this case!