Slotamba issue

[Flatzem]

it has now been nearly 90 hours since that win on 23:04 13/01/24

and not yet resolved.

 

[Flatzem]

 

[cocopop3011]

22 hours ago, Flatzem said:

it has now been nearly 90 hours since that win on 23:04 13/01/24

and not yet resolved.

 

You can consider using the AGCCS. How did the casino say they would get in touch with you for an outcome?

[Flatzem]

1 hour ago, cocopop3011 said:

You can consider using the AGCCS. How did the casino say they would get in touch with you for an outcome?

They didn't say how but they send me emails often with bonus offers. I am sure if I goto live chat again they would say the same about investigating and that would be the 3rd time in contacting them. 

[cocopop3011]

6 hours ago, Flatzem said:

They didn't say how but they send me emails often with bonus offers. I am sure if I goto live chat again they would say the same about investigating and that would be the 3rd time in contacting them. 

Then I believe you know what to do.

[Afi4wins]

7 hours ago, cocopop3011 said:

Then I believe you know what to do.

If I'm in @Flatzem shoes, I wouldn't bother going to AGCCS, simply because that 14.5 EUR is not cash money but bonus money. If Slotamba decides to reinstate that amount, then the unfinished wagering would be reinstated as well. Might as well just wait and see.

[Flatzem]

7 hours ago, Afi4wins said:

If I'm in @Flatzem shoes, I wouldn't bother going to AGCCS, simply because that 14.5 EUR is not cash money but bonus money. If Slotamba decides to reinstate that amount, then the unfinished wagering would be reinstated as well. Might as well just wait and see.

dont care about wagering cause the 14.50 will just use on some slot perhaps even gold blitz extreme again since have a 5x multiplier for the next bonus game and maxed out major and the mega is at over 450. any wins on that could be used for the current ag contest where top 7 get paid. 

[Afi4wins]

Fair enough bro, but personally, I would just wait to see what Slotamba would do, or simply let that 14.50 get burnt away! Yeah, I know, you're not like me. 

[Flatzem]

it has now been 235 hours since that win on 23:04 13/01/24

and not yet resolved. Imagine if it was not "escalated" how long would that then take.

at this point I just wanna see how long it takes them. maybe 300 or 400 or 500 hours will see. Will keep this updated every now and then.

no best customer service awards for them.

[cocopop3011]

3 hours ago, Flatzem said:

it has now been 235 hours since that win on 23:04 13/01/24

and not yet resolved. Imagine if it was not "escalated" how long would that then take.

at this point I just wanna see how long it takes them. maybe 300 or 400 or 500 hours will see. Will keep this updated every now and then.

no best customer service awards for them.

Yes please keep us updated. Are you not interested in using AGCCS?

[Flatzem]

40 minutes ago, cocopop3011 said:

Yes please keep us updated. Are you not interested in using AGCCS?

no I want to see how long it takes them without AGCCS. can they get to 300 hours and 400 hours and so on.

[Flatzem]

the issue is now resolved.. 

[cocopop3011]

15 minutes ago, Flatzem said:

the issue is now resolved.. 

and the outcome is? 

[Flatzem]

3 minutes ago, cocopop3011 said:

and the outcome is? 

20eur bonus with 80x WR

[Afi4wins]

With Gamomat games no longer available for play at Slotamba, things are beginning to become more dull with each passing day. I can only play on my 2 favourite PlaynGo games, but also have to play other non-favourite games, just to pass the time and lack of choice. SIGH!

However, I find the Reload Bonuses from Slotamba very attractive indeed, being either 200%, 250% or sometimes 300%, but what sucks is the maximum withdrawable winnings of only 5x the Bonus amount.

Eg, a 50 EUR deposit with the 3 different Reload Bonuses above would have a capped withdrawal amount of 500 EUR, 625 EUR and 750 EUR.

WHAAAT? What the heck! That's still a lot of withdrawable money to me, so I'm not going to complain about that lousy 5x cap. If you're also not a big spender, then you should enjoy those wonderful Reload Bonuses whenever you get the chance. 

[Afi4wins]

My days playing at Slotamba Casino are now numbered!

All other games are simply playing like poooop and just draining my balance away. No Gamomat no more play from me very soon.

[Flatzem]

possible reason they removed gamomat is cause of the connection issues with them. 

[Afi4wins]

30 minutes ago, Flatzem said:

possible reason they removed gamomat is cause of the connection issues with them. 

Nope, I don't think so bro!

[cocopop3011]

On 1/27/2024 at 1:33 PM, Afi4wins said:

Nope, I don't think so bro!

What reason have they given?

[Afi4wins]

33 minutes ago, cocopop3011 said:

What reason have they given?

Possibly due to maintenance or an upgrade procedure, but they didn't say the provider has been totally removed though. Honestly speaking, I wouldn't be surprised if they do remove Gamomat games in the end.

[Fiekie247]

@Afi4winsHow far is verification?

[Afi4wins]

32 minutes ago, Fiekie247 said:

@Afi4winsHow far is verification?

@Fiekie247  I may be doing it tomorrow or day after. Using up the extra balance before I make a withdrawal claim, cos all extras would be removed.

[Afi4wins]

I had difficulties submitting my documents for verification at Slotamba Casino's website.

Firstly, the auto verification system did not accept the photo of my passport, indicating it doesn't show all the details required - how the helll can that be???!!! What more details does the system want to see in the standard Govt issued passport??? A naked selfie???

Secondly, the photo of my bank account was accepted, but the photo of my Skrill account was initially accepted but later failed! I cannot submit a new copy because that failed one doesn't get deleted even after I tried deleting it...one more STUPID auto system!!!

The verification process therefore hangs and I cannot make a withdrawal claim!!! Just as what had happened at Flappy Casino earlier!

I reported the issue to their live chat and was told to submit my documents directly to their KYC Dept via email. Once again, exactly as what had happened at Flappy Casino!

Okay, so I sent my documents again directly to their KYC Dept using the email given by the live chat, but only got an acknowledgement 1 day later. Damn blardy slow response!

Today is the 2nd day...so lets see if anything happens...if not, more harsh words would be coming from me!!!

 

[Afi4wins]

I'm becoming more impatient with Slotamba and my temperature is rising! 

[cocopop3011]

37 minutes ago, Afi4wins said:

I'm becoming more impatient with Slotamba and my temperature is rising! 

Try and stay patient, I’m sure this will work itself out. So the casino now have your documents by email? 
 

And never stress, because you know we always have AGCCS just a click away, I know it means waiting longer, but it’s better than losing your money and closing the account. 
 

Remind me, is this the same group as Flappy because we can call the rep in if you get further problems.