Afi4wins Posted January 5 Share Posted January 5 A few days back, I made a small withdrawal claim at CasinoDep (a Winzon casino) but got no news on it. Okay, so maybe the casino staff were on long holidays, but to leave a customer unattended for many days is simply unacceptable! Today, I logged in, checked the withdrawal status, and saw that account verification is required, when all the while, it showed 'NOT REQUIRED'. What the heck! They can't even inform me that I now need to submit my docs for KYC approval and I had to find it out myself! Okay, so I then uploaded my ID photo and bank statement screenshot for approval. When I saw the next step was a selfie photo requirement, I stopped. No blardy way was I going to submit a selfie as a KYC documentation requirement! Then I saw a notification that the bank statement was rejected...a screenshot of it was not acceptable! One more "what the f**k" from me! It must be a photo of an original statement. Yeah right! A photo of a paperless statement sent via email. No, no, no, a screenshot of it cannot do, must be a photo of an original! What? If I take a photo of that statement from my laptop screen and submit it, they'd probably reply back "no, no, no, not acceptable!" What do they want hah? My blood?! It's already approaching boiling point! To cut a long story short, I then cancelled the withdrawal, zeroed off the balance, logged out, opened my email, and then sent them a 'Request for a permanent closure of my account'. 1 or 2 ding-dongs from the casino support staff, my account finally got closed off! Good riddance! And to cut one more story short, I also got 4 more Winzon casino accounts closed off within an hour! The KYC procedures at European casinos are becoming totally ridiculous nowadays. It gives me great pain just to see their submission requirements...only photos, no screenshots, no scanned copies...no thank you! No new European casino account will ever get a verification request from me ever again. I play them, then I dump them Period. cocopop3011 1 Quote Link to comment Share on other sites More sharing options...
Afi4wins Posted January 5 Author Share Posted January 5 10 more unverified casino accounts are next on my action list. If no big bonus offers come along from them soon, off they'd go and join the 5 above. No hesitation whatsoever! Quote Link to comment Share on other sites More sharing options...
cocopop3011 Posted January 6 Share Posted January 6 The issue is I think this is the future of verification. It seems more and more casinos are adopting this new selfie rule and we may just have to accept it. Actually, it's not just casinos. I had to verify an account I use the other day, not linked in any way to casinos and guess what I had to do. Take a photo holding my passport. Fiekie247, Afi4wins and Hellridah 3 Quote Link to comment Share on other sites More sharing options...
Fiekie247 Posted January 6 Share Posted January 6 16 minutes ago, cocopop3011 said: The issue is I think this is the future of verification. It seems more and more casinos are adopting this new selfie rule and we may just have to accept it. Actually, it's not just casinos. I had to verify an account I use the other day, not linked in any way to casinos and guess what I had to do. Take a photo holding my passport. That is pure BS Honestly I try and verify myself these days before deposit If it's complicated. I pass!! Afi4wins and Hellridah 2 Quote Link to comment Share on other sites More sharing options...
Afi4wins Posted January 7 Author Share Posted January 7 9 hours ago, Fiekie247 said: That is pure BS Honestly I try and verify myself these days before deposit If it's complicated. I pass!! EVERY GAMBLER should follow @Fiekie247 style or follow my style to let casinos know that they simply cannot do as they like, when they like, and what they like! Then casinos will feel the pinch as lesser and lesser customers play at their casinos. If Asian casinos can verify a customer's account simply by their ID and bank account, WHY CAN'T EU CASINOS DO THE SAME??? Hellridah 1 Quote Link to comment Share on other sites More sharing options...
Hellridah Posted January 9 Share Posted January 9 It's crossed my mind as well with verification that "selfie" thing though I'd far rather that than have to do SoW or SoF checks and as for that something came to mind recently who's asking for those checks is it the UKGC or the actual Country because if its the UKGC then that only relates to British Citizens if you put it under the Legal Microscope . Quote Link to comment Share on other sites More sharing options...
Fiekie247 Posted January 9 Share Posted January 9 17 minutes ago, Astaroth said: It's crossed my mind as well with verification that "selfie" thing though I'd far rather that than have to do SoW or SoF checks and as for that something came to mind recently who's asking for those checks is it the UKGC or the actual Country because if its the UKGC then that only relates to British Citizens if you put it under the Legal Microscope . Well from what I hear, only British Punters are being sowed. I always say exceptions are made, if I won $5k, I will definitely go through verification to get my withdrawal, but for 50 bucks, nah Ill pass. Hellridah 1 Quote Link to comment Share on other sites More sharing options...
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