pokerstars discriminating against me

[Onetimes]

Hello guys 

i am mongolia player 

i am played pokerstars 4 years but pokerstars security team closed my stars account 2 years 

because i sent withdrawal request and all explanation and documents 

but pokerstars security team 2 years  restricted your account while it's undergoing a routine security review.

2 years too long time why 2 years security checking i am not understand 

maybe pokerstars team discriminating against me

pokerstars security team too slow too bad too discriminating

 

[cocopop3011]

1 hour ago, Onetimes said:

Hello guys 

i am mongolia player 

i am played pokerstars 4 years but pokerstars security team closed my stars account 2 years 

because i sent withdrawal request and all explanation and documents 

but pokerstars security team 2 years  restricted your account while it's undergoing a routine security review.

2 years too long time why 2 years security checking i am not understand 

maybe pokerstars team discriminating against me

pokerstars security team too slow too bad too discriminating

 

How long has the account been restricted? Is it still under review? 

[Onetimes]

21 minutes ago, cocopop3011 said:

How long has the account been restricted? Is it still under review? 

15 month passed 

 

 

pokerstars last email 

Thank you for reaching out to us.
 

 We've restricted your account while it's undergoing a routine security review.

 

We can't discuss the specifics of the case until it's completed. But we might contact you if we need more information.

 

We understand that you'd like to solve this quickly and withdraw funds. However, we need to look into the situation in detail, and this affects time frame needed for a resolution.

 

We'll update you on the results of this review as soon as it's finished.

15 months too long time 

[cocopop3011]

9 minutes ago, Onetimes said:

15 month passed 

 

 

pokerstars last email 

Thank you for reaching out to us.
 

 We've restricted your account while it's undergoing a routine security review.

 

We can't discuss the specifics of the case until it's completed. But we might contact you if we need more information.

 

We understand that you'd like to solve this quickly and withdraw funds. However, we need to look into the situation in detail, and this affects time frame needed for a resolution.

 

We'll update you on the results of this review as soon as it's finished.

15 months too long time 

Have you made any attempts to contact support since? If so, please tell us what’s happened. 

[Onetimes]

4 minutes ago, cocopop3011 said:

Have you made any attempts to contact support since? If so, please tell us what’s happened. 

pokerstars security team closed my stars account 

because i want withdrawal request 

i sent all documenst and explanation 

but pokerstars security not withdrawal my dollar 

pokerstars  security team told me only We've restricted your account while it's undergoing a routine security review.

but already 15 month passed 

15 month restricted checking my stars account 

that is too long time 

[Onetimes]

i sent too many request and explanation 

too many mail sent 

but pokerstars security team told me only We've restricted your account while it's undergoing a routine security review.

15 month checking my stars account 

i am not understand 

sorry i am understand english language too bad 

[Onetimes]

 15 month 
 total maybe 100-200 mail sent request and asked 

but security team told me only We've restricted your account while it's undergoing a routine security review.
15 month checking my stars account not security understand 

my problem is not solved for 15 months
Maybe I'm being discriminated against because I don't know English well as a Mongolian
I don't understand why it hasn't been my case approved in 15 months