15 month passed
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Thank you for reaching out to us.
We've restricted your account while it's undergoing a routine security review.
We can't discuss the specifics of the case until it's completed. But we might contact you if we need more information.
We understand that you'd like to solve this quickly and withdraw funds. However, we need to look into the situation in detail, and this affects time frame needed for a resolution.
We'll update you on the results of this review as soon as it's finished. 15 months too long time