Cleopatra Casino Pending withdraw

[Afi4wins]

1 minute ago, ales200 said:

I just don't know how long they can delay my withdraw 

When it comes to delaying payments, they are real experts! When it comes to solving problems, they act dumb!

I would't care much if I had to lose those 100 spins, or 300 spins...the 4000 EUR is what matters most. 

[ales200]

None of the transfers peding withdraw how long should I wait cocopop? It says that the weekly maximum is 12,000 euros, I received a transfer of 1,430, only if they transferred some, it only means that everything belongs to them, they say that they need time as if there were millions of euros

[ales200]

And today's conversation

[Blackjax]

1 hour ago, ales200 said:

And today's conversation

What method are you using? Why dont yo split payment. Try some via skrill and some via bank.

[ales200]

I use Skrill 

[ales200]

There's nothing wrong, they just don't want to transfer, Skrill has always worked for 2 years, but one transfer has already gone through, so I transferred two because we could have transferred at least one before, and one and a half later

[ales200]

They are really playing with me 

[Blackjax]

@ales200 file a complaint using AGCCS and upload all the screenshots of you talking to live chat. Do it right now.

[ales200]

I didn't expect this from this casino, we will arrange it on Monday true AGCCS

[Blackjax]

2 hours ago, ales200 said:

I didn't expect this from this casino, we will arrange it on Monday true AGCCS

No. Do it today. Your complaint will take 24 hours to be reviewed so better do it today.

[ales200]

I wrote to cocopop and she said we'll fix it on Monday

[ales200]

I'm going to lose my temper in a little while, this is not normal what they are doing to me! cocopop help pls

[cocopop3011]

@ales200 Let me catch up with your latest replies. Give me a moment.

[cocopop3011]

@ales200 Yes, please proceed to open a complaint using AGCCS, looks like they are stalling. 

It is very important that you include ALL your chat logs and explain EVERYTHING that has happened so far, please. 

[ales200]

Hello, I didn't add a screenshot or how to fix it ?

[cocopop3011]

11 minutes ago, ales200 said:

Hello, I didn't add a screenshot or how to fix it ?

You didn’t include the screenshots in your complaint?

[ales200]

No Hello! I forgot to add conversations with live chat Agents to my complaint, can you add them somehow, I'll send them here. Its ok ?

[OliverCooper]

On 11/18/2022 at 2:59 PM, ales200 said:

I just don't know how long they can delay my withdraw 

Have you still not received a sane response from them? What's the news? 

[ales200]

Now they canceled my withdraw via Skrill, they told me to transfer to my bank account, the first time they refused, I spoke to an agent who said that I should send a bank statement to confirm the account, the statement was confirmed, now he transferred via the bank, we'll see what happens now

[Blackjax]

1 minute ago, ales200 said:

Now they canceled my withdraw via Skrill, they told me to transfer to my bank account, the first time they refused, I spoke to an agent who said that I should send a bank statement to confirm the account, the statement was confirmed, now he transferred via the bank, we'll see what happens now

Maybe they are having the same Rollers.io problem. Looks like slovenia is having skrill issues. Why dont you ask Skrill chat about slovenia and are you guys being restricted?

[ales200]

Why did one transfer go through, but so far all transfers? Videoslots Winz Casino 5 minute withdraw Skrill

[ales200]

Look at this in almost 1 minute it went through the first deposit from two Dama Nv casinos

[Blackjax]

23 minutes ago, ales200 said:

Look at this in almost 1 minute it went through the first deposit from two Dama Nv casinos

Okay. So it was delay tactics. 

Btw you playing at rollers.io again or is this the other day screenshot?

[ales200]

I don't play rollers.io since the last time I had problems

[cocopop3011]

@ales200 Please give me an update tomorrow so I can let AGCCS know about your existing complaint.