Wazamba advertises with false bonus promises

[Move87]

I'm level 5 VIP and according to wazamba I get 15% cashback.  I deposited over €1500 in the last few deposits and just received €100 cashback.  Support, vip support and live chat don't answer or help you.  Instead, they threaten to be thrown out of the program because you ask them about it.  Why is this casino allowed to remain on the market?  Is it because you switched providers to rabidi because araxio had already received a reminder?  Such casinos with their scams are destroying the entire market.  I wonder how much they bribe so they don't get their license revoked

[Blackjax]

You should file a complaint using AGCCS.

[Move87]

I have done this. Today the second Time. The problem is that they don't answer my request for a list of my cashback. With this list i can proof it. But they Do anything they can for hold back withdrawl and Bonus 

[Move87]

Can you Tell ne how it is possible to find out who is the General Director from rabidi n.v? 

[Blackjax]

8 minutes ago, Move87 said:

Can you Tell ne how it is possible to find out who is the General Director from rabidi n.v? 

You should contact manager or look through their LinkedIn page.

[Move87]

I have contact them. Like always no answer. In the Page there is no comment to this. Is this ok for the law that this Information is not written down on the Page? 

[Blackjax]

Btw how does cashback work for your vip level? 

How much deposit and withdrawal did you make in the current week?

[Move87]

With higher vip Level more cashback. Vip Level 5 is the highest. 3-4 weeks ago i deposit 1100€ and get cashback 70€. I contact the vip Support. They say i dont deposit So much. Then i make Screenshots from deposit and send them this. After that I dont get answer. Last week i deposit 250€ and get 10€ cashback. Same again. I got option for ask on monday at the live chat or ich Direct at the vip Manager 

[Blackjax]

3 minutes ago, Move87 said:

With higher vip Level more cashback. Vip Level 5 is the highest. 3-4 weeks ago i deposit 1100€ and get cashback 70€. I contact the vip Support. They say i dont deposit So much. Then i make Screenshots from deposit and send them this. After that I dont get answer. Last week i deposit 250€ and get 10€ cashback. Same again. I got option for ask on monday at the live chat or ich Direct at the vip Manager 

When you get cashback do you have any remaining balance from your deposit or the balance is 0.

[Move87]

Normaly i got a little bit from the deposit. But Not enough for 1 spin

[Move87]

What really annoys me here is that this casino group is allowed to exist for so long.  Maybe just because the provider has changed and they shouldn't really exist anymore, but it should still be possible to take them off the market if nothing improves.  With all the things you read about how this provider cheats its customers, I just don't understand that they are still online.  In my example, I have paid in over €20,000 since I registered and have paid out €400 so far because I was constantly being fooled and didn't know that you could file complaints here.  And then being fooled with a bonus is just too much in my opinion

[Move87]

If the provider were at least so accommodating and gave me a good bonus as compensation, I wouldn't be so angry and wouldn't file a complaint here and wouldn't talk bad about it everywhere, but you can't talk to the support at all.  The support is simply the worst I've ever experienced.  That's why I'm also looking for the managing director

[Blackjax]

26 minutes ago, Move87 said:

Normaly i got a little bit from the deposit. But Not enough for 1 Spin

Can you show your transaction history for the week you are talking about? 

This is the cashback formula. When you ask for cashback do you have any balance on your account or any withdraw?

[Move87]

[Move87]

I made it always the same way. Earlier i get the whole cashback but since 2-3 month i get Not enough 

[Blackjax]

Then you should see what they respond to Agccs. 

[Move87]

Yes. But the last Times every agccs i made was declined cause of Not enough proof. That's why i say i dont understand by All of the problems of customers and the rating for this casino is so Bad that the casino dont get closed. It is Bad for the whole market 

[cocopop3011]

Hi @Move87 I have spoken with the AskGamblers Complaints Team and they have confirmed that your complaint is currently under review. You will receive  an email as soon as it gets reviewed.

[Move87]

Thanks for that 

[cocopop3011]

8 hours ago, Move87 said:

Thanks for that 

No problem, let me know if you need further assistance of course.

[Move87]

Like i know... The complaint would rejected. Always the same here. You just never get any help here.  As if askgamblers were only on the side of the casinos and complaining only to make people feel good and deposit even more into bad casinos like wazamba

[cocopop3011]

9 hours ago, Move87 said:

Like i know... The complaint would rejected. Always the same here. You just never get any help here.  As if askgamblers were only on the side of the casinos and complaining only to make people feel good and deposit even more into bad casinos like Wazamba Casino

That is not the case at all, if it has been rejected there is a reason why - can you tell me what they said please?

[Move87]

Thank you for trusting us and using the AskGamblers Casino Complaints Service.

 Please note that the AskGamblers Complaints Team after due diligence

 Reviewing your case has determined that another complaint has already been filed under your username with the same issue.  Unfortunately, this is considered a violation of the AskGamblers Complaints Policy, Multiple Complaints section relating to the same issue and accordingly it will be denied.

[Move87]

As the case has previously been denied due to insufficient evidence, I cannot now resubmit the case.  For me, this is a sign that I am not being helped

[cocopop3011]

@Move87 Having spoken again with the AskGamblers Complaint Team again I can confirm that you can submit a new complaint however, you have already been advised to submit any communication you have made with the casino.  The time and date of your correspondence needs to visible wherever possible.

They cannot process a complaint with half the information. Your complaint needs to be as detailed as possible and you can always check the guidelines for the maximum chance of it getting accepted.