Casino making profit and abusing weak people

[taratata]

Hi,

Thanks for giving me the opportunity of making a claim today, and to share my story.

First sorry for my english, I'm french
I started playing casino with my ex boyfriend. I gamble 100€, or 200€ max...
On the middle of 2018 I was diagnosed with ovarian cancer (32 yo with no kids), my world collapsed. I had surgery, chimo... Lost friends, and started to stay from my life and was only on my laptop gambling and crying.5k, 10k... my salary wasn't going on my clothes, beauty products, but on gambling...I start on playing on Mountberg casinos, lucky luke, Banzai, lucky fortune, Viggoslot..... never won on them, and they closed my account when I ask with no problem cause I told them I lost a lot and couldn't anymore (they continue to send me ad about it)
 Then I received an offer for their other casino : Evolve, I never won, and ask several times to close my account, and they offer me cashback when I lose so I continue to deposit, and deposit. 10k, 20k, 30k... between 2020 and 2021 it was more than 50k... and no withdrawal.
 Nothing, the casino was happy that I spend so much, and they don't offer self exclusion like I can on other website (stake or gamdom for exemple). I manage to reduce my deposit by putting an amount limit, but I change it when I was angry and alone (I have no personal support, my parents are in Belgium and me in Paris), I spend all covid time alone and sick and playing. I deposit all the money I won working for years.
I asked the casino to close my account on chat as I was losing a lot, they never wanted me to leave (I was depositing so much and making the casino all the money), they offered me free spins and cash bonus to make me stay on september 2021 and november 2021 when I ask for permanent closure(they never cared when I told me that I was loosing a lot of money, and never consider my problems or offer me assistance or deposit limits : attached emails).

 I asked again, tired of that on february 2nd, they said they will come to me by mail. They didn't want to close my account and offer me again a bonus to make me stay.
They sent me text messages and emails to make me deposit (I still have them), they used me, used my wickness against me.Again in February and March they used me and put me 50€ and 100€ to make me stay.

Since my demand of closing my account (february) I deposit and loose 5349€....I had the courage to force them to close with multiple chat and email just few days ago when this casino managed to refuse to pay me when a slot crahed. They tried again to make me stay with 50€, and I managed to be strong and refused. Since they agreed to close my account Im having everyday emails, texts and phone call about their new casino : cabarino, and also all others mountberg (I kept everything)... Its an abusiv method.I sent them a few days ago an email asking them to refund my money I deposited since my email when I was asking them to close my account in February... They never reply to me and only send me everyday messages about the offers..My life is sad, but the practice of them is sicker... I suffer a lot, and to realise that ther used me to make 50k is painful...

It was dark though. But I want to stay strongI just want to get help, and have my money back from them. Its very crual to act like they do.
Please people like me, ask for help. I couldn't have the help I need, don't be like me.

Thanks for reading my story and for your help.

[Afi4wins]

@taratata OMG! It's a really sad story to read from you...first the cancer, then the rip-off by the casinos.

I find it really strange that the casinos in question do not have such 'self-exclusion' or 'time off' facilities, which all casinos are required to have, but I do know for sure that some casinos do not offer to close your account...they would ask you to use the time-off or self exclusion facility instead, which I don't like at all. I still have some accounts at such casinos, alive and not dead, but totally unused till now of course. Those accounts would only go dead when the concerned casinos go dead!

Askgamblers would certainly help you out in every way possible. Just wait for @cocopop3011 to reply to your post here.

[cocopop3011]

9 hours ago, taratata said:

Hi,

Thanks for giving me the opportunity of making a claim today, and to share my story.

First sorry for my english, I'm french
I started playing casino with my ex boyfriend. I gamble 100€, or 200€ max...
On the middle of 2018 I was diagnosed with ovarian cancer (32 yo with no kids), my world collapsed. I had surgery, chimo... Lost friends, and started to stay from my life and was only on my laptop gambling and crying.5k, 10k... my salary wasn't going on my clothes, beauty products, but on gambling...I start on playing on Mountberg casinos, Lucky Luke, Banzai, lucky fortune, Viggoslot..... never won on them, and they closed my account when I ask with no problem cause I told them I lost a lot and couldn't anymore (they continue to send me ad about it)
 Then I received an offer for their other casino : Evolve, I never won, and ask several times to close my account, and they offer me cashback when I lose so I continue to deposit, and deposit. 10k, 20k, 30k... between 2020 and 2021 it was more than 50k... and no withdrawal.
 Nothing, the casino was happy that I spend so much, and they don't offer self exclusion like I can on other website (stake or gamdom for exemple). I manage to reduce my deposit by putting an amount limit, but I change it when I was angry and alone (I have no personal support, my parents are in Belgium and me in Paris), I spend all covid time alone and sick and playing. I deposit all the money I won working for years.
I asked the casino to close my account on chat as I was losing a lot, they never wanted me to leave (I was depositing so much and making the casino all the money), they offered me free spins and cash bonus to make me stay on september 2021 and november 2021 when I ask for permanent closure(they never cared when I told me that I was loosing a lot of money, and never consider my problems or offer me assistance or deposit limits : attached emails).

 I asked again, tired of that on february 2nd, they said they will come to me by mail. They didn't want to close my account and offer me again a bonus to make me stay.
They sent me text messages and emails to make me deposit (I still have them), they used me, used my wickness against me.Again in February and March they used me and put me 50€ and 100€ to make me stay.

Since my demand of closing my account (february) I deposit and loose 5349€....I had the courage to force them to close with multiple chat and email just few days ago when this casino managed to refuse to pay me when a slot crahed. They tried again to make me stay with 50€, and I managed to be strong and refused. Since they agreed to close my account Im having everyday emails, texts and phone call about their new casino : cabarino, and also all others mountberg (I kept everything)... Its an abusiv method.I sent them a few days ago an email asking them to refund my money I deposited since my email when I was asking them to close my account in February... They never reply to me and only send me everyday messages about the offers..My life is sad, but the practice of them is sicker... I suffer a lot, and to realise that ther used me to make 50k is painful...

It was dark though. But I want to stay strongI just want to get help, and have my money back from them. Its very crual to act like they do.
Please people like me, ask for help. I couldn't have the help I need, don't be like me.

Thanks for reading my story and for your help.

Hi and welcome to the forum, I am so sorry that it isn’t on better terms. 
 

Firstly from a woman to a woman, I am so sorry to hear what you have gone through. I had to have my ovaries removed two years ago, but can’t be fine to imagine what you have done through, and with all this going on too. 
 

Also, I wanted to say well done for speaking because that’s such a huge step! 
 

Okay, so where are you at these casinos? Have you requested your deposits back or gone through any official complaint procedures yet?

[Blackjax]

How were these casinos operating in france. I believe france allows only a few casinos.

[cocopop3011]

2 hours ago, Blackjax said:

How were these casinos operating in france. I believe france allows only a few casinos.

Good point - yeah france is heavily restricted as far as I know, I'd not thought of that. 

@taratata Were the casinos licensed?

[Flatzem]

1 hour ago, cocopop3011 said:

Good point - yeah france is heavily restricted as far as I know, I'd not thought of that. 

@taratata Were the casinos licensed?

I went to check the Mountberg casinos (Lucky Luke, Banzai, Lucky Fortune, Viggoslot) and they are governed by the Laws of Curacao

In a perfect world we would like to accept everyone however please note that cowboys from United States of America, Us Minor Outlying Islands, US Virgin Islands, Czech Republic, Afghanistan, Albania, Anguilla, Angola, British Virgin Islands, Hong Kong, Israel, Iran, Iraq, Indonesia, Cambodia, Kuwait, Laos, Malta, Myanmar, Namibia, Pakistan, Papua New Guinea, Poland, Philippines, Spain, Sudan, Taiwan, Syria, South Korea, North Korea, Venezuela, United Kingdom, and Netherlands cannot open an account with us.

 

LuckyLuke is Licensed under Mountberg B.V, a company based at Fransche Bloemweg 4, Willemstad, Curacao, under gaming License number 8048/JAZ issued by Antillephone Services N.V., authorised and regulated by the Government of Curacao. LuckyLuke is operated by Mountberg Ltd acting as a Merchant of Record, Mountberg Ltd., a company incorporated under the Laws of Cyprus with registration number HE 355350, VAT number 10355350P, and registered 101 Archiepiskopou Makariou III Avenue, Commercial Union Building, 1st floor, 1071, Nicosia, Cyprus with contact phone number + 357 22 346 367. Mountberg Ltd. is 100% subsidiary of Mountberg B.V

You are solely responsible to follow any applicable law in your country of residence and if you are permitted by applicable law in your country of residence to play and thus open an account with us. We take no responsibility whatsoever if you make any violation or breach of any applicable law. Otherwise, we reserve the right to reject your account submission or to deactivate your account without any liability towards you.

 

Absolute Restriction

NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses.

Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.

and they also have some providers that are blaclisting some territories such as Netent blacklists:

All NetEnt Casino Games may not be offered in the following territories:

Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

 

for Viggotslots;

Restricted Player Groups

Players from the following countries are not allowed to open a player account and/or place any real money bets in the casino:

Afghanistan, Albania, Bahamas, Barbados, Belarus, Bosnia-Herzegovina, Botswana, Burundi, Cambodia, Central African Rep, China, Congo, the Democratic Republic, Cuba, Egypt, Equatorial, Guinea, Eritrea, Ethiopia, Ghana, Guinea, Guinea Bissau, Guyana, Haiti, Hong Kong, Iran, Islamic Republic of, Iraq, Israel, Italy, Jamaica, Jordan, Lao People's Democratic Republic, Lebanon, Libya, Mali, Malta, Mauritius, Moldova, Montenegro, Myanmar, Netherlands, Nicaragua, North Korea, Panama, Pakistan, Russian Federation, Serbia, Singapore, Somalia, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Syria, Trinidad & Tobago, Tunisia, Turkey, Uganda, United Kingdom, Ukraine, USA, Vanuatu, Venezuela, Yemen, Zimbabwe.

 

 

 

[taratata]

15 hours ago, cocopop3011 said:

Hi and welcome to the forum, I am so sorry that it isn’t on better terms. 
 

Firstly from a woman to a woman, I am so sorry to hear what you have gone through. I had to have my ovaries removed two years ago, but can’t be fine to imagine what you have done through, and with all this going on too. 
 

Also, I wanted to say well done for speaking because that’s such a huge step! 
 

Okay, so where are you at these casinos? Have you requested your deposits back or gone through any official complaint procedures yet?

Hi,

 

Thanks for your support, it was a long road of recovery and acceptance... Now I'm better and on last session..

 

About the casino : I ask them 10 days ago to refund me my deposits since february and they didn't reply to me sadly.

I saw here that Mountberg casino is used  to do that..

I'm still receiving ad for their new and others casinos...

[taratata]

15 hours ago, Blackjax said:

How were these casinos operating in france. I believe france allows only a few casinos.

French casino community is huge (the biggest community of streamers for example) and a lot of casino are operating illegally and violating the curuçao licence

[taratata]

13 hours ago, cocopop3011 said:

Good point - yeah france is heavily restricted as far as I know, I'd not thought of that. 

@taratata Were the casinos licensed?

All with Curuçao licence, they all violate the licence and they don't care cause french players are hugeeeee custumers to them

[taratata]

11 hours ago, Flatzem said:

I went to check the Mountberg casinos (Lucky Luke, Banzai, Lucky Fortune, Viggoslot) and they are governed by the Laws of Curacao

In a perfect world we would like to accept everyone however please note that cowboys from United States of America, Us Minor Outlying Islands, US Virgin Islands, Czech Republic, Afghanistan, Albania, Anguilla, Angola, British Virgin Islands, Hong Kong, Israel, Iran, Iraq, Indonesia, Cambodia, Kuwait, Laos, Malta, Myanmar, Namibia, Pakistan, Papua New Guinea, Poland, Philippines, Spain, Sudan, Taiwan, Syria, South Korea, North Korea, Venezuela, United Kingdom, and Netherlands cannot open an account with us.

 

LuckyLuke is Licensed under Mountberg B.V, a company based at Fransche Bloemweg 4, Willemstad, Curacao, under gaming License number 8048/JAZ issued by Antillephone Services N.V., authorised and regulated by the Government of Curacao. LuckyLuke is operated by Mountberg Ltd acting as a Merchant of Record, Mountberg Ltd., a company incorporated under the Laws of Cyprus with registration number HE 355350, VAT number 10355350P, and registered 101 Archiepiskopou Makariou III Avenue, Commercial Union Building, 1st floor, 1071, Nicosia, Cyprus with contact phone number + 357 22 346 367. Mountberg Ltd. is 100% subsidiary of Mountberg B.V

You are solely responsible to follow any applicable law in your country of residence and if you are permitted by applicable law in your country of residence to play and thus open an account with us. We take no responsibility whatsoever if you make any violation or breach of any applicable law. Otherwise, we reserve the right to reject your account submission or to deactivate your account without any liability towards you.

 

Absolute Restriction

NetEnt will not permit NetEnt casino games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino games are being supplied by the entity in that jurisdiction) without the appropriate licenses.

Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.

and they also have some providers that are blaclisting some territories such as NetEnt blacklists:

All NetEnt Casino Games may not be offered in the following territories:

Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

 

for Viggotslots;

Restricted Player Groups

Players from the following countries are not allowed to open a player account and/or place any real money bets in the casino:

Afghanistan, Albania, Bahamas, Barbados, Belarus, Bosnia-Herzegovina, Botswana, Burundi, Cambodia, Central African Rep, China, Congo, the Democratic Republic, Cuba, Egypt, Equatorial, Guinea, Eritrea, Ethiopia, Ghana, Guinea, Guinea Bissau, Guyana, Haiti, Hong Kong, Iran, Islamic Republic of, Iraq, Israel, Italy, Jamaica, Jordan, Lao People's Democratic Republic, Lebanon, Libya, Mali, Malta, Mauritius, Moldova, Montenegro, Myanmar, Netherlands, Nicaragua, North Korea, Panama, Pakistan, Russian Federation, Serbia, Singapore, Somalia, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Syria, Trinidad & Tobago, Tunisia, Turkey, Uganda, United Kingdom, Ukraine, USA, Vanuatu, Venezuela, Yemen, Zimbabwe.

 

 

 

As you can see they don't put France even when the licence is not allowed for our country and Belgium

[cocopop3011]

3 hours ago, taratata said:

Hi,

 

Thanks for your support, it was a long road of recovery and acceptance... Now I'm better and on last session..

 

About the casino : I ask them 10 days ago to refund me my deposits since february and they didn't reply to me sadly.

I saw here that Mountberg casino is used  to do that..

I'm still receiving ad for their new and others casinos...

Oh we have the casino on AG? Sorry I didn’t think we did, I’m on my phone right now when I get home I’ll take another look and reply for you. 

[MicroDD]

The author forces and patience, everything will be fine, but playing in a casino should always be prepared for the fact that there may be pitfalls as you know will never casinos work yourself into a deficit 

[cocopop3011]

9 hours ago, taratata said:

Hi,

 

Thanks for your support, it was a long road of recovery and acceptance... Now I'm better and on last session..

 

About the casino : I ask them 10 days ago to refund me my deposits since february and they didn't reply to me sadly.

I saw here that Mountberg casino is used  to do that..

I'm still receiving ad for their new and others casinos...

Did you see that casino on this site? Nothing is showing in my search engine?

[taratata]

40 minutes ago, cocopop3011 said:

Did you see that casino on this site? Nothing is showing in my search engine?

Yes of course : https://www.askgamblers.com/online-casinos/reviews/evolvecasino

[taratata]

As you can see @cocopop3011several people had this issue and had help, so I don't understand why the team refuse to open a case about my issue, wich is regular also for others casino here... Thank you

[cocopop3011]

20 hours ago, taratata said:

Yes of course : https://www.askgamblers.com/online-casinos/reviews/evolvecasino

Aha, sorry I must have mis-read your initial post on which casino you meant.

The reason I imagine you cannot open is a case is because players from France are restricted, I assume? If your country is restricted then it gets tricky, even though they accepted you. 

Can you tell me the reason why they said the complaint was rejected please?

[taratata]

4 hours ago, cocopop3011 said:

Aha, sorry I must have mis-read your initial post on which casino you meant.

The reason I imagine you cannot open is a case is because players from France are restricted, I assume? If your country is restricted then it gets tricky, even though they accepted you. 

Can you tell me the reason why they said the complaint was rejected please?

They said : Askgambler complaint team  reached to the conclusion that you must forward the dispute in front of the relevant gambling authority directly as they are the only competent authority to conduct proper investigation and reach to justified decision whether there was any breach of regulatory requirement or not..

So far I've read on other forum that they don't do anything, even if the website doesn't respect the licence, and operate on forbidden country (and promote here as legal casino online...)

So that a bit unfair knowing that other people in same situation and same issue got help from here

[taratata]

evidence in case they want to change their website.

On general casino rules and conditiones they said : Les joueurs résidant dans les pays qui ne sont pas disponibles sur la page d'inscription ne sont pas autorisés à créer de compte et à jouer sur Evolve casino.

Wich means : Players residing in countries that are not available on the registration page are not allowed to create an account and play at Evolve casino.

And when you want to create an account, France is available to create an account as I did (I had a verified account with my real adress and all, and ID)

Link in english : https://www.evolvecasino2.com/terms-and-conditions

 

[Flatzem]

in T&C at evolve and other mountberg casinos they have this...

9. Governing Law

9.1 These Terms and Conditions shall be governed by the Laws of Curacao.

The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of Curacao.

Payments are processed by Mountberg Ltd and for payment disputes Cypriot law applies.

9.2 You are solely responsible to follow any applicable law in your country of residence and if you are permitted by applicable law in your country of residence to play and thus open an account with us. We take no responsibility whatsoever if you make any violation or breach of any applicable law. Otherwise, we reserve the right to reject your account submission or to deactivate your account without any liability towards you.

[taratata]

8 minutes ago, Flatzem said:

in T&C at evolve and other mountberg casinos they have this...

9. Governing Law

9.1 These Terms and Conditions shall be governed by the Laws of Curacao.

The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of Curacao.

Payments are processed by Mountberg Ltd and for payment disputes Cypriot law applies.

9.2 You are solely responsible to follow any applicable law in your country of residence and if you are permitted by applicable law in your country of residence to play and thus open an account with us. We take no responsibility whatsoever if you make any violation or breach of any applicable law. Otherwise, we reserve the right to reject your account submission or to deactivate your account without any liability towards you.

It does not follow their terms I quote. Also how can they say : you can open and play if your country is on the list and then ask us to check the law when the licence ask them to operate only on authorised country. They are fully aware.

It just an other issue in my case, because of the abuse and non respect of exclusion

[taratata]

I contact Antillephone which is the company licence, and so far no reply.... Can someone help me please ? I just want my last deposit back.

Is someone familiar with legal case against them ?

 

Thanks

[Blackjax]

7 minutes ago, taratata said:

I contact Antillephone which is the company licence, and so far no reply.... Can someone help me please ? I just want my last deposit back.

Is someone familiar with legal case against them ?

 

Thanks

Antillephone handles cases with license abuse. And as far as handling a case with them is concerned it might take months. 

Btw have you registered yourself on gamstop or any other website that blocks you from gambling?

[taratata]

On 5/4/2022 at 6:05 PM, Blackjax said:

Antillephone handles cases with license abuse. And as far as handling a case with them is concerned it might take months. 

Btw have you registered yourself on gamstop or any other website that blocks you from gambling?

Hi and Thanks for your reply,

First I wrote a review on Ask Gambler about this casino and what they did to me. Then I received an email from Ask gambler telling that they won't published my review, as they thing that my case can be helped by their team and they told me to open a case. Wich I did.

They refused my cased, and told me to contact the licence provider to have my issue solved... I really don't understand why they did that... Thats not nice, and I saw several same case, and even new one about others casino that Ask Gamblers are solving right now...

So today I have 0 help, and a company of licence that protected their casino (I saw on forum that Antillephone never give positive issue for players...)

 

And about your question, Im self exclude (in France), but the Curuçao casino doesn't care about that...

 

@cocopop3011can you please help, cause I don't understand why the website are not helping me.. Thanks a lot

[Flatzem]

14 hours ago, taratata said:

Hi and Thanks for your reply,

First I wrote a review on Ask Gambler about this casino and what they did to me. Then I received an email from Ask gambler telling that they won't published my review, as they thing that my case can be helped by their team and they told me to open a case. Wich I did.

They refused my cased, and told me to contact the licence provider to have my issue solved... I really don't understand why they did that... Thats not nice, and I saw several same case, and even new one about others casino that Ask Gamblers are solving right now...

So today I have 0 help, and a company of licence that protected their casino (I saw on forum that Antillephone never give positive issue for players...)

 

And about your question, Im self exclude (in France), but the Curuçao casino doesn't care about that...

 

was all your gambling done on slots?

[taratata]

6 hours ago, Flatzem said:

was all your gambling done on slots?

Yes only slot