Is it normal for a casino to ask for a physical bank statement? KYC

[PSB]

Hey guys

I sent the casino my bank statement i got in photocopy form from two of the banks i use. Both of my banks, a bank in Norway and Revolut do not send out paper\post form.

I wonder if this is really nessesary?

 

I have 7k usd stuck in the casino.

[cocopop3011]

1 hour ago, PSB said:

Hey guys

I sent the casino my bank statement i got in photocopy form from two of the banks i use. Both of my banks, a bank in Norway and Revolut do not send out paper\post form.

I wonder if this is really nessesary?

 

I have 7k usd stuck in the casino.

Hi and welcome to the forum.

When you say you sent them a photocopy - do you mean by email? 

Are they requesting a photo of the original statement by email?

[PSB]

Hi, thanks for the welcome and the quick reply.

So i sent them my bank statement on email, the same bank statement i used to verify different casinos. It was a pdf format and they did not accept this. I sent again as a jpg.

I got this bank statement from my bank when i said someone asked for it. When the casino said they would need a photo of a paper bank statement i asked my bank again and they said they dont send this as a letter.

I just though this was a bit odd as i never needed this before in other casinos. 

Im currently not in my home country, and signed up to this casino while im on my holiday in Thailand so i dont have possibility to give another form of proof of address atm.

I read all the T and C before signing up with the casino so i was sure that I was in term with their conditions. 

 

 

[PSB]

46 minutes ago, cocopop3011 said:

Hi and welcome to the forum.

When you say you sent them a photocopy - do you mean by email? 

Are they requesting a photo of the original statement by email?

No, they ask in the email to upload a photo of a bank statement letter on their website. 

 

 

[Blackjax]

Normally banks accept pdf statement. Personally I was never asked to upload a bank statement in photo format. Fownlad the bank statement (color) and when you take the picture  make sure all four corners are visible of the statement otherwise casino will reject it.

Btw which casino is this?

[cocopop3011]

I mean I don’t think it’s too unusual for them to ask for a photo of the original for 7k to be honest. 
 

But this will depend on the casino and if they’re stalling.. can you share the info? If you don’t want to please free to PM me 

[PSB]

Ok, thank you guys. I will send pm with what casino is in  the matter.