elf slots/jumpman casinos

[Afi4wins]

50 minutes ago, Hyena74 said:

I'm confused as you are,they have verified my bank statement but not my address even though its clearly visible, plus they want my bank cards with the numbers covered but when I send them they refuse to accept them,very strange and confusing 

Lets get this straight...

Is your address now the same as the one you had used during registration at the casino? If yes, what document was used to get it verified back then? If it was a bank statement, then there's no reason why they couldn't accept it this time around...unless they are purposely playing delaying tactics!

If your bank cards are from the same bank where your account is, are still valid and not expired, once again, delaying tactics!

Thirdly, are  you using the same IP address as when you first played? If also yes, then things are pretty obvious! 

[Hyena74]

yes afi to all 3 questions. they verified my account with my bank statement, cards are all fro the same bank I've been with them years and yes my I address is still the same,plus waiting to get this sorted my money is getting lower and lower,do you think that's their plan?

[Hyena74]

so what do I do next? no one will speak to Mr so I feel alone in allthis plus they didn't hesitate for one second to take my deposits 

[cocopop3011]

13 minutes ago, Hyena74 said:

yes afi to all 3 questions. they verified my account with my bank statement, cards are all fro the same bank I've been with them years and yes my I address is still the same,plus waiting to get this sorted my money is getting lower and lower,do you think that's their plan?

Probably is!

Please submit a complaint using AskGamblers - do you know how to do this or do you need some help? 

[Hyena74]

I think coco I have submitted a complaint would you be able to check if I've done it right?

[Flatzem]

16 minutes ago, Hyena74 said:

I think coco I have submitted a complaint would you be able to check if I've done it right?

have a read through all the reviews on https://www.trustpilot.com/review/jumpmangaming.com

once you are done come back here and it will make more sense why you getting all this delay tactics etc.

they are doing this to hundreds and thousands of others.

[cocopop3011]

35 minutes ago, Hyena74 said:

I think coco I have submitted a complaint would you be able to check if I've done it right?

Yes of course I’ll check for you. 

[cocopop3011]

I’ve just checked - we don’t seem to have anything for you yet. Did you submit it whilst you were logged into your AskGamblers account? 

[Afi4wins]

2 hours ago, Hyena74 said:

yes afi to all 3 questions. they verified my account with my bank statement, cards are all fro the same bank I've been with them years and yes my I address is still the same,plus waiting to get this sorted my money is getting lower and lower,do you think that's their plan?

Without any doubt mate...they're purposely delaying everything...hoping you'd get so fed up, reverse your withdrawal, play, and lose everything! There are many casinos that use these tactics to save their money and ease their cashflow burden.

I myself have gone through similar situations before...reversed, played, and lost all...but then I hit back by closing my account at all such casinos...you should do the same...BUT ONLY AFTER you've got your money! 

[Hyena74]

coco I've written a complaint I hoe I've done it right,what's the chances of them giving me my winnings?

[Hyena74]

I will do that afi if or when I get my winngs

[Hyena74]

coco have I done my complaint right?

[cocopop3011]

17 minutes ago, Hyena74 said:

coco I've written a complaint I hoe I've done it right,what's the chances of them giving me my winnings?

Tell me where you submitted the complaint please? 

[Hyena74]

just here under our conversation?wrong

[Hyena74]

sorry this is my first complaint 

[Hyena74]

 I keep getting this wrong

[Hyena74]

 I wrote my complaint through the complaint department I hope this one is right,could you check for me?thanks

[Hyena74]

ok  ull stay strong,no more playing with them,also as always thanks afi and you blackjax yous have all been a great help.

[Hyena74]

7 hours ago, cocopop3011 said:

Yes but what I’m asking is are they expecting you to upload all of these because that’s very unusual if they are. Did you even make a mobile payment? It doesn’t make sense. 
 

Also - have you played some of your balance? STOP! This is what they want. Please try and be strong and don’t play anymore. We can help you with this. 
 

If they’re refusing you’re documents then please submit a complaint with AskGamblers now before you play anymore. 

They don’t have live chat do they? You need to find out many documents they need. But you can still submit the complaint on the basis they are refusing your documents 

 

yes  they do want me to upload everything.ive uploaded everything I had but apart from my address they refused every single thing,even the cards I used to deposit, that I thought was really weird 

[cocopop3011]

Aha, yes sorry you need to do it using our official complaints service not just in here. Have you done this now? I can check for you Monday - if you haven’t then I can help you submit one tonight so please just let me know.

[Hyena74]

I think I've done it right  will u check for me please 

[cocopop3011]

9 hours ago, Hyena74 said:

I think I've done it right  will u check for me please 

Please refer to me as Cocopop on the forum and check your PM

[Hyena74]

sorry cocopop

[Blackjax]

Nice. Nice.

[Hyena74]

yes I've went through the complaints department cocopop,could you check on Monday if I've done it right...ps so sorry for using your real name I thought it was more polite.