elf slots/jumpman casinos

[cocopop3011]

37 minutes ago, Hyena74 said:

yes I've went through the complaints department cocopop,could you check on Monday if I've done it right...ps so sorry for using your real name I thought it was more polite.

Of course, it’s in my diary to check Monday morning for you, and don’t worry it’s fine

[Hyena74]

tried using their responsible gambling page to take a timeout ,put in in a 48hour break then I logged back in and low and behold even their responsible gambling page doesn't work,they just let you play even after you have asked for a timeout,I've never seen that before

[Afi4wins]

On 1/23/2022 at 3:25 PM, Hyena74 said:

tried using their responsible gambling page to take a timeout ,put in in a 48hour break then I logged back in and low and behold even their responsible gambling page doesn't work,they just let you play even after you have asked for a timeout,I've never seen that before

Just shows how crappy the casino is! AVOID!!! 

[cocopop3011]

4 hours ago, Hyena74 said:

tried using their responsible gambling page to take a timeout ,put in in a 48hour break then I logged back in and low and behold even their responsible gambling page doesn't work,they just let you play even after you have asked for a timeout,I've never seen that before

I've just checked and it seems to be working fine, this screenshot is standard for Jumpman Gaming Casinos

Also, @Hyena74 You should have access to live chat which is only for registered members. It should be in the contact us section when you are logged in only. Can you please check this , if there is no live chat we will need to update our review. But these Jumpman Gaming Casinos usually offer this service to registered members only. 

[Hyena74]

coco I have checked there's no live chat at all

[Hyena74]

they just send the exact same generic phrase we are very busy at the moment contact  us later,they have  sent me this 4 times

[cocopop3011]

2 hours ago, Hyena74 said:

coco I have checked there's no live chat at all

Okay thanks - I'll chat to the team tomorrow to get this information updated in our review. 

 

2 hours ago, Hyena74 said:

they just send the exact same generic phrase we are very busy at the moment contact  us later,they have  sent me this 4 times

You may find with a casino like this there is no support at the weekends.  Anyway I will check your complaint in the morning. Just remember to not play your balance down!

[Hyena74]

I have 300 pounds in my account so I timeout for 48 hours just so I wouldn't be tempted 

[Blackjax]

1 hour ago, Hyena74 said:

I have 300 pounds in my account so I timeout for 48 hours just so I wouldn't be tempted 

But you had £600. Did you lose £300?

[Hyena74]

I did I got bored,sryoid me I know

[Hyena74]

but I did did timeout for 48 hours so I wouldn't lose any more

[Hyena74]

what's my best move here,timeout to see if they verify my account which I don't think they will,this is all getting ridiculous now

[Hyena74]

I have  checked the live chat and you are right coco it's there but when I click on it the generic message just comes up again

[cocopop3011]

@Hyena74 We have not received your complaint yet. Please follow the steps below:

 

1. Log into your AskGamblers account

2. Sumbit a Complaint (Please tap that to use the link)

3. Select Verification Issues from the list 

4. Read the instructions and click 'No I want to open a complaint' if you still need to

5.Fill in the details

6. Attach anything you have like your screenshots to give the team a better understanding on what is happening

7. Click Submit Complaint

You should then receive a message and email saying the complaint will be reviewed soon. 

Point 8 - STOP playing your balance!

[Hyena74]

the list to verify this elf slots casino grows everday

[Flatzem]

that balance has been fluctuating quite a bit, so far we have seen.

£411.26

£581.79

£500.20

£300.47

£277.41

 

[Hyena74]

lol well to be honest I don't think I'm getting y money back so what's a guy to do?

[Flatzem]

you might get your money but it could take weeks or months as some others have found out, read the trustpilot reviews about jumpman gaming.

https://www.trustpilot.com/review/jumpmangaming.com

 

[Hyena74]

did read the trustpilot reviews  absolutely horrific,I've no chance getting my money back.one point I'd like to make is askgamblers knows what these people are doing but,still promote their websites??finally I think I got my complaint submitted 

 

 

 

[Blackjax]

54 minutes ago, Hyena74 said:

did read the trustpilot reviews  absolutely horrific,I've no chance getting my money back.one point I'd like to make is askgamblers knows what these people are doing but,still promote their websites??finally I think I got my complaint submitted 

 

 

 

Do not play with your money. Please wait for 3 days. Please.

[cocopop3011]

3 hours ago, Hyena74 said:

did read the trustpilot reviews  absolutely horrific,I've no chance getting my money back.one point I'd like to make is askgamblers knows what these people are doing but,still promote their websites??finally I think I got my complaint submitted 

 

 

 

Please check your PM and you will need to re-submit your complaint with more information. 

[Hyena74]

coco I give up I've submitted my complaint twice in the last 20 minutes and nothing but the one time it is accepted its not enough information 

 

 

 

[Hyena74]

I'm writing this complaint because elfslots refuse to verify my account. I have sent all you've.asked for,you asked for bank statement which you verified but my address is clearly visible on it as well but you unverified that?how can that be?just tell me what you want me to send you and I will,gladly,some of the things you asked for I didn't understand, like Mobile payment?payment of what

[Hyena74]

[Hyena74]