elf slots/jumpman casinos

[Hyena74]

hi guys ,not sure if any of you have come across these jumpman casino sites but there are alot of them.I was hoping to get help with the verification process as they have turned down nearly everything any good,reliable casinotakes no problem, any help here would be great  thanks

[Blackjax]

What documents are they requesting and what documents have you provided so far. Jump man casinos are regulated my the UKGC so please be aware there will be some weird document requests. 

Btw did you use your own credentials while signing up and deposit methods registered on your own name?

[Hyena74]

they won't reply to let me know what they need ,absoulute silence,which is why I'm so frustrated 

[Hyena74]

and yes I used my own bank card and own credentials, strange thing is I was verified by them last year,had no luck for awhile so took a timeout so when my timeout was up they are making me verify again

[Hyena74]

this is what they posted ,strange asking for my address when it's on my bank statement 

[Hyena74]

why will no one answer an email,this is going on 3 days

[Afi4wins]

24 minutes ago, Hyena74 said:

why will no one answer an email,this is going on 3 days

I've just taken a look at the casino review here...two Brits posted their very brief reviews, both of them gave 1 red star! How more atrocious can a casino be, right?

Have you tried contacting them using their online Contact Form at their casino website? I have come across a number of casinos that doesn't reply to emails but do reply if contacted via their Contact Form. 

[cocopop3011]

Hi and welcome to the forum! Yes there is a LOT of casinos under this brand! I've lost count. As a registered member some of their casinos offer live support - which one are you playing in?

And in regards to the verification - so the proof of iD with the green tick - what was that?

And the bank statement you sent, was it within the last 3 months? Did you send a photo of a paper copy that definitely had your address on? I know my online ones don't have my address on. 

Also - do you have a utility bill you can send them for proof of address? I know how hard it is because I struggle myself for proof of address as I don;t really have paper bills for anythinf anymore. 

But anyway, let us know some answers to these questions and I can further assist you. Don't worry we have most of these casinos on AG so if you're getting issues you may be able to use our complaint service.

[Hyena74]

I have no utility bills they are all on line and yes my address is on my bank statement, I just don't know where to go from here

[Hyena74]

should I put a formal complaint in as I've nearly 600 pounds sitting thete?

[Blackjax]

1 hour ago, Hyena74 said:

should I put a formal complaint in as I've nearly 600 pounds sitting thete?

Yes. I think you should file a complaint using AGCCS.

[Flatzem]

trustpilot has 1 review about elfslots on Nov 24, 2021 and says: "I used to love this site but for no reason they locked my account avoid the support never reply"

also take a look at Jumpman Gaming on trustpilot.... 188 out of 202 are bad reviews.

one review on trustpilot about jumpman says "Absolutely awful website. Will refuse documents several times for no reason until you threaten them with the GC and remind them of the fine they've had before for withholding withdrawals unfairly."

[Hyena74]

so what's my next move blackjax?I've put in a formal complaint but this isn't looking good is it?

[Blackjax]

After you file a complaint the administrators usually suggest to not discuss the topic on forum until it's all sorted out. 

So please refrain from talking about your problem but you can still use forum and discuss other topics.

[Blackjax]

30 minutes ago, Hyena74 said:

so what's my next move blackjax?I've put in a formal complaint but this isn't looking good is it?

It will be sorted out. You haven't done anything wrong. Verification delay is normal. Please dont cancel your withdrawal and play with your funds and lose them in desperation. We have all been in this situation. I myself lost €400 because of delayed verification. 

Just control yourself.

[Hyena74]

I will blackjax, and thanks mate for all that advice,much 3

[cocopop3011]

7 hours ago, Hyena74 said:

should I put a formal complaint in as I've nearly 600 pounds sitting thete?

You can - but first - is your proof of address within 3 months? Sorry just trying to figure out why it’s being rejected first. 

If it is and the photo is clearly visible with all 4 corners showing then yes please submit a complaint here because they should be accepting it. 

[cocopop3011]

5 hours ago, Hyena74 said:

so what's my next move blackjax?I've put in a formal complaint but this isn't looking good is it?

With AG or the casino? 

[Hyena74]

either coco,and yes my bank statement is my latest one about 2 weeks old plus my address is Clearly visible, this is there list they want of me

[Hyena74]

I don't even know what a a proof of mobile payment is.i know they just want me to play my winnings and go away

[cocopop3011]

47 minutes ago, Hyena74 said:

either coco,and yes my bank statement is my latest one about 2 weeks old plus my address is Clearly visible, this is there list they want of me

Wait… they want all of these or two? It says bank statement verified on the 19th January. 
Sorry I’m confused now….please clarify.

[Hyena74]

[Hyena74]

I'm confused as you are,they have verified my bank statement but not my address even though its clearly visible, plus they want my bank cards with the numbers covered but when I send them they refuse to accept them,very strange and confusing 

[Hyena74]

I wish I could clarify but can't get to speak to anyone to get clarification 

[cocopop3011]

Yes but what I’m asking is are they expecting you to upload all of these because that’s very unusual if they are. Did you even make a mobile payment? It doesn’t make sense. 
 

Also - have you played some of your balance? STOP! This is what they want. Please try and be strong and don’t play anymore. We can help you with this. 
 

If they’re refusing you’re documents then please submit a complaint with AskGamblers now before you play anymore. 

They don’t have live chat do they? You need to find out many documents they need. But you can still submit the complaint on the basis they are refusing your documents