Rainbow Riches Casino issues with Gamesys

[mogsmum]

Hi can anyone give me some advice?

I have been playing on Rainbow Riches Casino which is operated by Gamesys. Been playing a few months and am part of their Plus (VIP scheme). Have deposited around £6000 and had regular chats with their VIP team. Last week mid play my account was closed out of the blue. No one will tell me why. I was told originally it was because no one could contact me which is nonsense. The week before I had spoken to the VIP team and since that call there's been no emails or missed calls on my phone. When I contact them on live chat I'm told someone will get back to me but no one ever does. 

I'm pretty annoyed at how it was done. My other account is one is with betway. Surely any checks should have been done before they allowed me to deposit such large sums of money and I would like to know what the issue is. I'm verified at betway and have had no issues but I am worried about depositing there incase the same happens. Is there some sort of list of banned players I will be on?

[cocopop3011]

Hi and welcome to the forum. I have delted your duplicate posts, let's stick with this one for replies. 

[ValDes]

Hey there @mogsmum and welcome to the AskGamblers Forum. 

Hmm, weird... Are you on Gamstop by any chance? Or under active Self-Exclusion agreement with another UKGC licensed Operator? 

Thanks. 

[mogsmum]

9 hours ago, cocopop3011 said:

Hi and welcome to the forum. I have delted your duplicate posts, let's stick with this one for replies. 

Thank you. I just got a spinning symbol so wasn't sure if it had got through.

4 hours ago, ValDes said:

Hey there @mogsmum and welcome to the AskGamblers Forum. 

Hmm, weird... Are you on Gamstop by any chance? Or under active Self-Exclusion agreement with another UKGC licensed Operator? 

Thanks. 

No. I'm not on either of those things. My betway account has a deposit limit of £20 a week but that's it. I've been on there for years with no problems. 

[ValDes]

15 hours ago, mogsmum said:

...

No. I'm not on either of those things. My Betway account has a deposit limit of £20 a week but that's it. I've been on there for years with no problems. 

Well then, considering the nature of the described issue, strongly encourage you to consider the idea of using AGCCS /AskGamblers Casino complaints Service/. More about how to use it here. 

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