ARE CASINOS ALLOWED TO EDIT GAMING LOGS?

[niran]

are casinos allowed to edit gaming logs and email them to players, or are they supposed to email them as they get them from the service provider? And if they do is that illegal? 

[cocopop3011]

1 hour ago, niran said:

are casinos allowed to edit gaming logs and email them to players, or are they supposed to email them as they get them from the service provider? And if they do is that illegal? 

Can casinos even edit them? I don't know to be honest if thats possible but I can't imagine it be allowed. Why what's happened? I'm guessing you have reason to believe some have been edited?

[niran]

when I had the cashback issue and all of my gaming logs were suddenly gone in  my account on the website in my profile, I requested King Billy to send me the gaming logs, and what they sent me were logs with columns missing. I have proof of that with correspondence through emails. the columns missing were the payoff sum column, and the profit column. Therefore, I couldn't calculate my cashback with only the bet sum, they knew the reason for me asking them for the logs  --- 1st document

then I emailed them back and said that it doesn't show the winning amount and then they added the profit sum to the log. --- 2nd document

then I sent them an email of an original gaming log I had bc I had a complaint regarding a  glitch issue and then they sent me the original gaming log and which had all the columns in it correctly. the original document has the bet sum, the payoff sum, and profit sum all three separate columns  ----3rd document

luckily I had an original gambling log document otherwise I wouldn't of known the difference!

thats super  illegal!! I have researched and the Malta Gaming Authority regards this as a violation of the gaming act! Since thats a huge breach shouldn't I get back all of the deposits I have made to the casino??

[ValDes]

Welcome back @niran. 

Forgive my curiosity, but what happened with your complaint you claimed to file with thepogg? 

[niran]

3 weeks ago the pogg informed me that they are consulting the malta gaming authority regarding the complaint! but I was wondering if you could help me answer the question, that if a casino violates the gaming act, could I get back all the deposits that I made to the casino??

[ValDes]

15 hours ago, niran said:

3 weeks ago the pogg informed me that they are consulting the malta gaming authority regarding the complaint! but I was wondering if you could help me answer the question, that if a casino violates the gaming act, could I get back all the deposits that I made to the casino??

Afraid that's a type of question which could be addressed and responded adequately by the relevant regulatory authority only. 

[niran]

I did mention this to the pogg lets see what happens!!