Problems with withdrawal at Rizk casino

[CasiNORTH]

I am seeking some sort of advice or support concerning an issue that happened to me a couple of days ago on Rizk casino. 

First of all I would like to clarify  that I would never demand nor ask to get my money back if I loose them the "Usual" way. And yes, I had both verified my account properly and correct since I made a withdrawal at Rizk the week prior to this event. 

In this case i had won around 10.000 €, and I wanted to withdraw these. Everything looks normal with the yellow dialogue in the bottom of the screen saying "you have successfully withdrawn.... " something. However After a few minutes the money bounced back to my account. I tried to perform the withdrawal numerous times before contacting customer support which eventually said that there was some technical issues with transferring funds to my Neteller account. A little bit disappointed I must say, I settled with that explanation and did some other things and  visited a friend. I showed him the problems with withdrawing funds from my account, and he was appalled over the fact that i was only given a vague excuse for the situation, and he said "demand an explanation". Another inquiry to customer service could tell me that it probably was my cache and cookies that were not properly cleaned. "ok, I will do that in every possible manner". Still not working. 

 

This lasted for around 48 hours with a nice sum of money on my account, though fluctuating a bit as I played a little bit with the funds since they kind of were forced upon me. Then on Tuesday the tone from the casino starts to get a bit adventurous as my issue had to be investigated further by "another departement" and that I would just have to be patient and they could not estimate how long it would take before my account could honour my winnings by paying them to my e wallet. I clearly stated several times to Rizk my displeasure with the matter and went out quite clear about that I got the feeling that this was just done to make people gamble away their winnings. Then came another email starting to mention that "it would be unwise to touch any of my funds and gamble with them as they would probably be disqualified as a valid bet". A bit surprised over this kind of tone I asked what on earth is going on since I was not either money laundering nor was I cheating in any possible way. The answer was sort of "we will just have to wait and see what the other departement says about the issue". Still unclear to me what was the nature of the issue i got really upset and angry. I have a very low tolerance towards false accusations and unfair treatment. in a moment of rage I thought I would never see my funds again anyway so I thought I´ d just gamble them away on purpose and close my account. Which I did on some ridicilous bets, so the whole affair was short and brutal. 

So, just almost simultaneously when my account was emptied came another email from the same agent that earlier was amplifying that I was a cheat and/or criminal, that the issue had been resolved and that I was welcome to make  withdrawals again. 

Considering the fact  that i probably talked to 10 different agents during this period of time NO ONE AT ALL mentioned the possibility of locking your withdrawal. 

When thinking of all of this in retrospect and looking at the whole picture I am sitting with the feeling that this was in conflict with both fair play and also from what I can see is also in a grey zone or illegal according to Maltese law. but I am not sure, and I am fairly new to the gambling scene. I have made a complaint to eCOGRA, but I am seeking out to get some feedback if anyone else has experienced a similar situatuon and if or if not the case was possible to solve or if the funds are lost forever. Because I must say that i was really pleased wiht my winnings and was looking forward to spending them on other things than just gambling. 

 

HELP!!!

[ValDes]

Hi there and welcome to AskGamblers Forum. 

As much as I do feel sympathetic to your situation, the truth is that IMO, you are chasing a dead cause here. With all due respect, you must try to make the difference between 'unfair confiscation of funds' and 'deliberately played & lost funds'. There's no official regulatory authority and/or ADR entity out there which would support a claim for refund coming from a player who deliberately chose to play and lost their money instead of waiting patiently for the relevant issue to be reviewed and solved accordingly. In other words, yes, you have all the rights to complain from the manner in which your situation with the Operator has been handled from their end but, NO, you have no right to seek refund of funds played off by your own will. 

Regarding the so called 'Withdrawal Lock' feature offered by the Operator, again chasing a dead cause. The withdrawal lock info is actually duly stated and explained on the Operator's website and IMO, it's easily accessible via My Account interface. 

Sorry for the bead news, but you'd better be prepared.  

[Afi4wins]

OMG! What a waste of 10,000 Euros! 

Patience is always a good virtue and not being patient on your side Casinorth has certainly been very painful for you. That's really a lot of money spent away needlessly when you could have gotten it in due time.

Don't know why the first withdrawal could not be accepted into your Neteller account (assuming it's already been verified), but that later email from Rizk merely meant that your account was chosen to be scrutinised first before any final decision could be made by the management. This procedure could take a few days to about 2 weeks, but your account is usually locked or blocked during this process, to prevent you from playing further using those funds. As I read it, your account wasn't locked, and that's how you managed to play and lose it all away.

Nonetheless, as explained by Valdes, I don't think there's anything else that anyone can help you to get your funds back. Just take it as a very painful lesson to be learned.